Maintenance, Troubleshooting, Error Messages | Brother FAX-920

C14H TroubleshootingA P T E R F O U R T E E N117

and Maintenance

Troubleshooting

Error Messages

You may occasionally encounter a difficulty with your machine or telephone line. If this happens, your machine often identifies the problem and displays an error message. The list below explains the most common error messages.

CHECK PAPER

The paper is jammed in the machine.

1Open the paper cover and remove any paper that is not jammed.

2Open the front cover.

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Brother FAX-920, MFC-925, FAX-930, FAX-940 E-mail manual Maintenance, Troubleshooting, Error Messages, Check Paper

Contents

Page Pan European Approvals Information Only for FAX-920 Available Models for Each country Important Safety Warning Table of Contents To select or change your Answer Mode Iii Recording the Message Manager’s Outgoing Message 100 110 Page Introduction UsingThis ManualFinding Information About Fax Machines Symbols Used In This ManualFax Tones and Handshake ECM Error Correction Mode Redial/Pause Help/Memory FAX-930 and FAX-940 E-mail Control Panel Overview Digital TAD A P T E R O N E Packing List Installation Choosing a Location Attach the Document Support Assembly Attach the Paper Wire Extension and Paper Support Install the Printing Cartridge Remove the stopper from the printing cartridge Connect the Handset Load PaperAcceptable Paper Connect the Telephone Line Connect the Power Cord Multi-Line Connections PABXs If you are installing the machine to work with a PabxRinger Equivalence Number REN Using Extension Telephones Connections Connecting an External Telephone Answering Device TADOutgoing Message OGM of External TAD Sequence of External TAD Reception Connecting an External Telephone Changing the Ribbon Blue Gear White Gear Machine On-Screen Programming Function ModeUser-Friendly Programming Function Selection Table Alternating DisplaysFAX NO. & Start Copy Press Copy Mailpress Email Setup Send Cancel JOB Remote FAX OPT FAX-920 and MFC-925 Only Miscellaneous Getting Started Initial SetupSetting the Dialling Mode Tone/Pulse Setting the Date and Time Enter Dayxx Setting the Station IDEnter Yearxx Enter Monthxx Name Entering TextFAX TEL Making corrections Setting the Beeper VolumeSpecial characters and symbols Inserting spaces Pbxoff Select & SET Setting PabxSetting the Clock Change Pabx and Transfer Setting the Ring Volume Setting the Speaker Volume Memory Storage A P T E R F O U R Basic Receiving Operations Select Answer Mode Tadmsg MGR To select or change your Answer ModeFAX only FAX/TEL Tadanswer Mach Manual FAX only FAX/TEL Manual Setting the F/T Ring Time Setting the Ring DelayRing TIME30 SEC Fax Detect Only for FAX-930 and FAX-940 E-mail Reduction Printing a Reduced Incoming Document MEM.RECEIVE Reception into Memory Advanced Receiving Operations For F/T Fax/Tel Mode OnlyOperation from an External or Extension Telephone ACT.CODE*51 Changing Remote CodesTo change Remote Codes Remote ACT.ON Display ID Select & SET Caller ID Caller IDentificationSet the Caller ID to on Advantages of Caller ID Helpful Hints Caller ID Appears on the Display When Your Telephone RingsHow Does the Caller ID Work? Caller ID is Stored inYour Machine’s Memory Press Start KEY Selecting a Caller ID from the Memory for Call ReplyDialling Telephone Call Reply to DDI numbers via Caller ID To Activate Certain Network Services When Using Call Reply Secure Polling Setup for Polling ReceivePolling Printing Caller ID List Pollingstandard Select & SET Setup for Polling Receive with Secure CodeEnter FAX no Then Press Start Sequential Polling Setup Delayed Polling ReceivePollingstandard Cancel JOB Cancelling a Scheduled JobDialling Multiple Copies For FAX-920/930/MFC-925 Only Copy FunctionsPC Interface Multiple copies For FAX-940 E-mail Only Reducing and Enlarging Copies For FAX-920/930/ MFC-925 Only Before You Begin See Resolution in this Chapter Automatic Transmission Manual TransmissionManual and Automatic Fax Redial Please Call Urgent Confidential Basic Sending OperationsComposing an Electronic Cover Cover Page for Next Fax Only Accepted Next Always Send CoverCoverpageoff Coverpageon Using a Printed Cover Contrast Cover Page MessageComposing Your Own Comments Advanced Sending Operations ResolutionOverseas Mode Overseas Mode Call Messageoff Call Messageon Memory TransmissionCall Reservation Call Reserveoff Call Reserveon Print Sample Call Back Message Delayed Transmission Timer NEXT-FAX Reservd BroadcastingNext-Fax Reservation Memory 100% Enter FAX no Setup for Polling Transmit Multiple Resolution Transmission Setup for Polling Transmit with Secure Code Insert Document Interrupting Timer and Polling Transmit Jobs Multi TX Multiple Transmission Storing One Touch Dial Numbers Storing Numbers for Easy Dialling Super Tel-Index Enter & SET Assigning Each of the Four Super Tel-Index Keys a NameStoring Numbers to Each Key Select Quickdial Amother Changing Stored Numbers as Super Tel-IndexNamemike Enter & SET Searching for a Name on the LCD How to use Quick-Dial Keys as Super Tel-Index Keys Change 2.QUIT Setting Number Groups for BroadcastingChanging One Touch Super Tel-Index Numbers Speed-Dialling Name Enter & SET Setup GROUPG0 Enter & SET A P T E R S E V E N Manual Dialling Making Voice Calls Super Tel-Index Dialling One Touch Dialling On Hook Dialling MutePause Tone/Pulse Tel Key Only for FAX-920 and MFC-925 FAX Fwdon Remote Fax OptionsFax Forwarding Programming a Fax Forwarding Number Erase ALL DOC? Setting Fax StorageChanging the Remote Access Code FAX Storageoff Select & SET Remote Retrieval UsingYour Remote Access CodeRemote Commands Change Fax Forwarding Setting Exit Remote Operation Change Answer ModeRetrieve a Fax Check the Receiving Status Retrieving Fax Messages Retrieving the Memory Status List Changing the Fax Forwarding Number Flexible Memory Settings Message Store Message Manager ModeManager Voiceon Select & SET Setting Up Message ManagerSetting the Message Store Docoff Select & SET TAD Message Select & SET Listening the Outgoing Message OGMTAD Message Erasing the Outgoing Message OGM Activating Message Manager ModeMessage Indicator What Happens When the Memory Is Full Printing a Fax Message Playing Voice Messages and MemosPrint DOC? To erase voice messages individually Backup Printing OptionBackup Printon Select & SET Erasing Messages Erase ALL VOICE? Select & SET Setting the Maximum Time for Incoming MessagesSetting the Toll Saver To erase messages all at once Fax Forwarding/Paging ICM Recording MonitorRecording a Memo Recording a Conversation Paging MSG Programming a Fax Forwarding NumberRecording the Paging Outgoing Message OGM FAX Forward PAG# Enter & SET Using the Remote Access CodeProgramming the Paging Number Paging Changing the Remote Access Code Remote control commands Detail Operation Remote Control Commands Retrieving the Memory Status List Changing the Fax Forwarding Number Message Manager Plus Manager PlusStart with a Plan Voice no Setting Up Message Manager PlusVoice Recording Voice Information in Memory Box Playing Voice Information in Memory Box Personal MailboxErasing Voice Information in Memory Box Passwordxxxx Recording Personal Mailbox OGM/Password To erase all messages To erase an individual message Recording a Memo in a Personal Mailbox Recording the Second Level OGM MSG MGR Plus Recording First Level OGMPlaying the Second Level OGM Erasing the Second Level OGM Playing the First Level OGM Turning On Message Manager PlusErasing the First Level OGM To Print a Report FAX/MFC Settings and JournalXmit Report Journal QUICK-DIAL System Setup Memory Status Printing Reports Journal Period Transmission Verification Xmit ReportJournal Period Important Safety Instructions H a P T E R T H I R T E E N Babt Approval For FAX-930/940 E-mail/MFC-925 Only H a P T E R T H I R T E E N Check Paper MaintenanceTroubleshooting Error Messages H a P T E R F O U R T E E N Disconnected Clean UP ScannerCOMM.ERROR Connection Fail No RESPONSE/BUSY Machine Error Press Stop KEYPrinter Fault Scanner Error Printing or Receiving Faxes IfYou Are Having Difficulty withYour MachinePhone Line or Connections Handling Incoming Calls Sending Faxes Packing and Shipping the Machine Transmission Verification Report Prints Resulterror H a P T E R F O U R T E E N Close the carton Cleaning the Scanner Regular MaintenanceCleaning the Print Head Type Automatic redial Glossary L O S S a R Y O S S a R Y L O S S a R Y Index Personal Mailbox Remote Retrieval Remote Commands Standard Resolution N D E Model Name Description Accessory List Remote Commands Declaration of Conformity UK/S.AF/IRE