IfYou Are Having Difficulty withYour Machine | Brother FAX-920

T R O U B L E S H O O T I N G A N D M A I N T E N A N C E 121

IfYou Are Having Difficulty withYour Machine

If you think there is a problem with your machine, make a copy first. If the copy looks good, the problem is probably not your machine. Check the difficulties below and follow the troubleshooting tips.

Printing or Receiving Faxes

Condensed Print and Horizontal Streaks;

Top and Bottom of Sentences Cut Off

If your copy looks good, you probably had a bad connection, with static or interference on the phone line. Ask the other party to send a fax again. If the copy looks bad, clean the scanner area. If there is still a problem, call Brother dealer for service.

Vertical Black Lines When Receiving

The sender’s scanner may be dirty. Ask the sender to make a copy to see if the problem is with the sending machine. Try receiving from another fax machine. If the problem continues, contact the Brother dealer for service.

Phone Line or Connections

Fax Machine Does Not Answer When Called

Make sure the machine is in the correct receiving mode for your setup (either FAX, F/T (FAX/TEL) or TAD). Check for dial tone. If possible, call your machine to hear it answer. If there is still no answer, check the telephone line cord connection. Connect a standard telephone handset to the machine’s telephone jack. If there is no ringing when you call your machine, call your Telephone Company to check the line.

No Dial Tone on the Handset

Press Speaker Phone––OR––Lift the handset. If you hear no dial tone, check telephone line cord connections at the machine and wall jack. Check that the handset is connected to the machine’s handset jack. Test the wall jack with another single line telephone. If no dial tone on the wall outlet, call your Telephone Company.

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Brother FAX-920 manual IfYou Are Having Difficulty withYour Machine, Printing or Receiving Faxes, Phone Line or Connections

Contents

Page Pan European Approvals Information Only for FAX-920 Available Models for Each country Important Safety Warning Table of Contents To select or change your Answer Mode Iii Recording the Message Manager’s Outgoing Message 100 110 Page Finding Information UsingThis ManualIntroduction Fax Tones and Handshake Symbols Used In This ManualAbout Fax Machines ECM Error Correction Mode Redial/Pause Help/Memory FAX-930 and FAX-940 E-mail Control Panel Overview Digital TAD A P T E R O N E Packing List Installation Choosing a Location Attach the Document Support Assembly Attach the Paper Wire Extension and Paper Support Install the Printing Cartridge Remove the stopper from the printing cartridge Acceptable Paper Load PaperConnect the Handset Connect the Telephone Line Connect the Power Cord Ringer Equivalence Number REN If you are installing the machine to work with a PabxMulti-Line Connections PABXs Using Extension Telephones Outgoing Message OGM of External TAD Connecting an External Telephone Answering Device TADConnections Sequence of External TAD Reception Connecting an External Telephone Changing the Ribbon Blue Gear White Gear Machine User-Friendly Programming Function ModeOn-Screen Programming FAX NO. & Start Copy Press Copy Mailpress Email Alternating DisplaysFunction Selection Table Setup Send Cancel JOB Remote FAX OPT FAX-920 and MFC-925 Only Miscellaneous Getting Started Initial SetupSetting the Dialling Mode Tone/Pulse Setting the Date and Time Enter Dayxx Setting the Station IDEnter Yearxx Enter Monthxx Name Entering TextFAX TEL Making corrections Setting the Beeper VolumeSpecial characters and symbols Inserting spaces Pbxoff Select & SET Setting PabxSetting the Clock Change Pabx and Transfer Setting the Ring Volume Setting the Speaker Volume Memory Storage A P T E R F O U R Basic Receiving Operations Select Answer Mode Tadmsg MGR To select or change your Answer ModeFAX only FAX/TEL Tadanswer Mach Manual FAX only FAX/TEL Manual Ring TIME30 SEC Setting the Ring DelaySetting the F/T Ring Time Fax Detect Only for FAX-930 and FAX-940 E-mail Reduction Printing a Reduced Incoming Document MEM.RECEIVE Reception into Memory Operation from an External or Extension Telephone For F/T Fax/Tel Mode OnlyAdvanced Receiving Operations ACT.CODE*51 Changing Remote CodesTo change Remote Codes Remote ACT.ON Display ID Select & SET Caller ID Caller IDentificationSet the Caller ID to on Advantages of Caller ID Helpful Hints Caller ID Appears on the Display When Your Telephone RingsHow Does the Caller ID Work? Caller ID is Stored inYour Machine’s Memory Dialling Telephone Selecting a Caller ID from the Memory for Call ReplyPress Start KEY Call Reply to DDI numbers via Caller ID To Activate Certain Network Services When Using Call Reply Secure Polling Setup for Polling ReceivePolling Printing Caller ID List Enter FAX no Then Press Start Setup for Polling Receive with Secure CodePollingstandard Select & SET Pollingstandard Setup Delayed Polling ReceiveSequential Polling Dialling Cancelling a Scheduled JobCancel JOB PC Interface Copy FunctionsMultiple Copies For FAX-920/930/MFC-925 Only Multiple copies For FAX-940 E-mail Only Reducing and Enlarging Copies For FAX-920/930/ MFC-925 Only Before You Begin See Resolution in this Chapter Manual and Automatic Fax Redial Manual TransmissionAutomatic Transmission Please Call Urgent Confidential Basic Sending OperationsComposing an Electronic Cover Cover Page for Next Fax Only Coverpageoff Coverpageon Always Send CoverAccepted Next Using a Printed Cover Composing Your Own Comments Cover Page MessageContrast Advanced Sending Operations ResolutionOverseas Mode Overseas Mode Call Messageoff Call Messageon Memory TransmissionCall Reservation Call Reserveoff Call Reserveon Print Sample Call Back Message Delayed Transmission Timer NEXT-FAX Reservd BroadcastingNext-Fax Reservation Memory 100% Enter FAX no Setup for Polling Transmit Multiple Resolution Transmission Setup for Polling Transmit with Secure Code Insert Document Interrupting Timer and Polling Transmit Jobs Multi TX Multiple Transmission Storing One Touch Dial Numbers Storing Numbers for Easy Dialling Super Tel-Index Enter & SET Assigning Each of the Four Super Tel-Index Keys a NameStoring Numbers to Each Key Select Quickdial Namemike Enter & SET Changing Stored Numbers as Super Tel-IndexAmother Searching for a Name on the LCD How to use Quick-Dial Keys as Super Tel-Index Keys Change 2.QUIT Setting Number Groups for BroadcastingChanging One Touch Super Tel-Index Numbers Speed-Dialling Name Enter & SET Setup GROUPG0 Enter & SET A P T E R S E V E N Manual Dialling Making Voice Calls Super Tel-Index Dialling One Touch Dialling On Hook Dialling MutePause Tone/Pulse Tel Key Only for FAX-920 and MFC-925 FAX Fwdon Remote Fax OptionsFax Forwarding Programming a Fax Forwarding Number Erase ALL DOC? Setting Fax StorageChanging the Remote Access Code FAX Storageoff Select & SET Remote Retrieval UsingYour Remote Access CodeRemote Commands Change Fax Forwarding Setting Exit Remote Operation Change Answer ModeRetrieve a Fax Check the Receiving Status Retrieving Fax Messages Retrieving the Memory Status List Changing the Fax Forwarding Number Manager Message Manager ModeFlexible Memory Settings Message Store Voiceon Select & SET Setting Up Message ManagerSetting the Message Store Docoff Select & SET TAD Message Listening the Outgoing Message OGMTAD Message Select & SET Erasing the Outgoing Message OGM Activating Message Manager ModeMessage Indicator What Happens When the Memory Is Full Print DOC? Playing Voice Messages and MemosPrinting a Fax Message To erase voice messages individually Backup Printing OptionBackup Printon Select & SET Erasing Messages Erase ALL VOICE? Select & SET Setting the Maximum Time for Incoming MessagesSetting the Toll Saver To erase messages all at once Fax Forwarding/Paging ICM Recording MonitorRecording a Memo Recording a Conversation Paging MSG Programming a Fax Forwarding NumberRecording the Paging Outgoing Message OGM FAX Forward PAG# Enter & SET Using the Remote Access CodeProgramming the Paging Number Paging Changing the Remote Access Code Remote control commands Detail Operation Remote Control Commands Retrieving the Memory Status List Changing the Fax Forwarding Number Start with a Plan Manager PlusMessage Manager Plus Voice no Setting Up Message Manager PlusVoice Recording Voice Information in Memory Box Erasing Voice Information in Memory Box Personal MailboxPlaying Voice Information in Memory Box Passwordxxxx Recording Personal Mailbox OGM/Password To erase all messages To erase an individual message Recording a Memo in a Personal Mailbox Recording the Second Level OGM MSG MGR Plus Recording First Level OGMPlaying the Second Level OGM Erasing the Second Level OGM Erasing the First Level OGM Turning On Message Manager PlusPlaying the First Level OGM To Print a Report FAX/MFC Settings and JournalXmit Report Journal QUICK-DIAL System Setup Memory Status Printing Reports Journal Period Transmission Verification Xmit ReportJournal Period Important Safety Instructions H a P T E R T H I R T E E N Babt Approval For FAX-930/940 E-mail/MFC-925 Only H a P T E R T H I R T E E N Check Paper MaintenanceTroubleshooting Error Messages H a P T E R F O U R T E E N Disconnected Clean UP ScannerCOMM.ERROR Connection Fail No RESPONSE/BUSY Machine Error Press Stop KEYPrinter Fault Scanner Error Phone Line or Connections IfYou Are Having Difficulty withYour MachinePrinting or Receiving Faxes Handling Incoming Calls Sending Faxes Packing and Shipping the Machine Transmission Verification Report Prints Resulterror H a P T E R F O U R T E E N Close the carton Cleaning the Print Head Regular MaintenanceCleaning the Scanner Type Automatic redial Glossary L O S S a R Y O S S a R Y L O S S a R Y Index Personal Mailbox Remote Retrieval Remote Commands Standard Resolution N D E Model Name Description Accessory List Remote Commands Declaration of Conformity UK/S.AF/IRE