Dell
owner manual
Dell PowerEdge 1900 Systems
Troubleshooting
Install
Error messages
Password
E122C CPU Power Fault
E2017 Timer Fail
NIC Indicator Codes
E201F Drac Config
Diskette subsystem reset
Diagnostics Messages
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Dell™ PowerEdge™ 1900 Systems
Hardware Owner’s Manual
w w w . d e l l . c o m s u p p o r t . d e l l . c o m
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Contents
W . d e l l . c o m s u p p o r t . d e l l . c o m
Dell PowerEdge 1900 Systems
March
Contents
Removing and Installing the Cooling Shroud Fan
Baseboard Management Controller Configuration
General Memory Module Installation Guidelines
Installing the Diskette Drive Into the Drive Carrier
Control Panel Assembly Service-Only Procedure
Installing the Control Panel Assembly Contents
Troubleshooting an External Scsi Tape Drive 113
Troubleshooting System Cooling Problems 109
101
102
Returning Items for Warranty Repair or Credit 133 Contents
Using Server Administrator Diagnostics 121
117
118
136
134
About Your System
Other Information You May Need
Accessing System Features During Startup
Hard drives are in use
Front-Panel Features and Indicators
Be pressed using the end of a paper clip
Immediately after the power button is pressed
Button Is on
To the system
Front-Panel Components Icon Description USB connectors
Optional
Back-Panel Features and Indicators
Connecting External Devices
NIC Indicator Codes
E1000 FAILSAFE, Call
LCD Status Messages
Support E1114 Temp Ambient
E1116 Temp Memory
E1211 Romb Batt
E122C CPU Power Fault
E12nn XX PwrGd
E1229
E1418 CPU # Presence
E1414 CPU # Thermtrip
E141C CPU Mismatch
E141F CPU Protocol
E1710 Channel Chk
E161C PS # Input Lost
E1711
PCI Perr Slot #
E2013 Shadow Bios Fail
E2011 Mem Config Err
E2017 Timer Fail
E2018 Prog Timer
E2020 CPU Config
E201F Drac Config
E2111 SBE Log Disable
E2021 Memory
Fully Buffered Dimm FBD
Solving Problems Described by LCD Status Messages
Removing LCD Status Messages
System Messages
Is installed on system
Bios Update Attempt
Failed
Board CPUs with different cache
Error Remote Access
Diskette subsystem reset
Diskette drive n seek
Failure
Manufacturing mode
Configuration, Resource
Gate A20 failure
General failure
No boot sector on hard drive
No boot device available
No timer tick interrupt
Northbound merge error
Plug & Play Configuration
PCI Bios failed to install
Error
Read fault Requested sector not found
Timer chip counter
Please run Setup program
Update loaded for
Amount of system
Write fault Write fault on selected drive
Diagnostics Messages
Firmware is not present
Alert Messages
About Your System
Responding to Error Messages
Entering the System Setup Program
Using the System Setup Program
Using the System Setup Program
System Setup Options
Main Screen
Main System Setup Program Screen
Applications when enabled. Disabled is the default
System Setup Program Options Description Memory Information
Boot Sequence
Auto default
CPU Information Screens
Serial Communication Screen
Integrated Devices Screen
System Security Screen
Exit Screen
System and Setup Password Features
Using the System Password
Using the System Setup Program
Using the Setup Password
Baseboard Management Controller Configuration
Disabling a Forgotten Password
Entering the BMC Setup Module
BMC Setup Module Options
Recommended Tools
Installing System Components
Removing the Bezel
Opening and Closing the System
Installing the Bezel
Closing the System
Opening the System
Cover latch Installing System Components
Removing the Power Supply
Power Supply
Cable retention clips
Installing the Power Supply
Fans
Processor fan FAN2 Processor fan FAN3
Removing and Installing a Fan
Fan connector on system board
Removing and Installing the Cooling Shroud Fan
Removing and Replacing the Cooling Shroud Fan
Fan bracket latch Installing System Components
Shows the relative locations of these expansion-card slots
Expansion Cards
Card-edge guide Installing System Components
Installing an Expansion Card
Removing an Expansion Card
Removing a Hard Drive
Hard Drives
Interface cable
11. Removing and Installing a Hard Drive Drive bay Screws
Installing a Hard Drive
Sataa connector Satab connector Installing System Components
Installing System Components
Hard drive activity system SAS1 connector
Board connector
Installing System Components
Board connector Card battery connector
SAS x connector
Removing an Internal Scsi Tape Backup Unit
Internal Tape Backup Unit
Power cable
Installing an Internal Scsi Tape Backup Unit
Peripheral bay
Installing System Components
Removing an Optical Drive
Optical Drive
Installing an Optical Drive
Removing the Diskette Drive
Diskette Drive
Diskette drive power cable
Installing the Diskette Drive
Installing the Diskette Drive Into the Drive Carrier
Replacing the System Battery
System Battery
Negative side of connector
Removing the Cooling Shroud
Cooling Shroud
Latch
Center fan bracket Chassis slot Installing System Components
Fan Brackets
Installing the Cooling Shroud
Removing the Center Fan Bracket
Replacing the Center Fan Bracket
Removing the Back Fan Bracket
Memory
Replacing the Back Fan Bracket
20. Dimm Sockets Installing System Components
Non-Optimal Memory Configurations
General Memory Module Installation Guidelines
Memory Sparing Support
Memory Mirroring Support
Installing Memory Modules
Installing System Components
Removing Memory Modules
Installing a RAC Card
Notch in card edge
Microprocessor
Activating the Integrated NIC TOE
Replacing a Processor
23. Installing and Removing the Heat Sink Heat sink
Socket-release lever Processor shield
Installing System Components
SAS RAID Controller Daughter Card
Replacing the SAS RAID Controller Daughter Card Battery
Card Connector
Cable Expansion-bay bracket Battery bay RAID battery
Removing the SAS RAID Controller Daughter Card
SAS RAID controller daughter RAID battery cable SAS RAID
Control Panel Assembly Service-Only Procedure
Configuring the Boot Drive
Installing the SAS RAID Controller Daughter Card
Removing the Control Panel Assembly
System chassis Display module cable
Display module label Installing System Components
Installing the Control Panel Assembly
System Board Service-Only Procedure
Removing the System Board
Page
Retention pin
Installing the System Board
Installing System Components
Start-Up Routine
Safety First-For You and Your System
101
Troubleshooting External Connections
Troubleshooting IRQ Assignment Conflicts
Checking the Equipment
102
Troubleshooting the Keyboard
Troubleshooting the Video Subsystem
Monitor is not working properly Video memory is faulty
Problem
Troubleshooting the Mouse
Troubleshooting Basic I/O Functions
Troubleshooting a USB Device
Troubleshooting a Serial I/O Device
105
Troubleshooting a Wet System
Troubleshooting a NIC
NIC cannot communicate with network
Liquid spilled on the system Excessive humidity
System was dropped or damaged
Troubleshooting a Damaged System
107
Troubleshooting the Power Supply
Troubleshooting the System Battery
Troubleshooting a Fan
Troubleshooting System Cooling Problems
109
Troubleshooting System Memory
111
Error message indicates a diskette drive problem
Troubleshooting a Diskette Drive
Troubleshooting an External Scsi Tape Drive
Troubleshooting an Optical Drive
Defective tape drive Defective tape cartridge
113
Action
115
Troubleshooting a Hard Drive
116
117
Troubleshooting Expansion Cards
Troubleshooting the Microprocessors
119
120
System Diagnostics Features
Using Server Administrator Diagnostics
When to Use the System Diagnostics
121
System Diagnostics Testing Options
Running the System Diagnostics
Using the Custom Test Options
Selecting Devices for Testing
Viewing Information and Results
Selecting Diagnostics Options
123
124
System Board Jumpers
Jumpers and Connectors
125
Configuration settings in Nvram are cleared at next
Boot
System boot
126
127
System Board Connectors
128
129
130
Technical Assistance
Online Services
131
Getting Help
Automated Order-Status Service
AutoTech Service
Technical Support Service
Electronic Quote Service
133
134
Before You Call
135
136
Contacting Dell
137
138
139
General Support 01-899-753-0777
140
141
142
143
General Support dial from within Jamaica only
144
145
146
General Support 001-800-882-1519
147
General Support 001-800-220-1006 Getting Help
General Support 001-800-507-0962
148
General Support 0800-50-669
Fax 21 424 01
149
150
151
152
153
Country Code Toll-Free Numbers City Code
154
General Support 8001-3605
Amperes AC Alternating current
155
BTU British thermal unit
Celsius
Cm Centimeters Cmos Complementary metal-oxide semiconductor
156
Fahrenheit
157
FBD Fully buffered Dimm
Kilo Kb Kilobits 1024 bits Glossary
LVD Low voltage differential Meters MA Milliamperes
158
Romb RAID on motherboard Glossary
159
160
System diskette See bootable diskette
TCP/IP Transmission Control Protocol/Internet Protocol
Volts VAC Volts alternating current VDC Volts direct current
161
162
Index
163
Index
Status messages LCD
165
Index
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