Dell 1900 owner manual 144, General Support dial from within Jamaica only

Page 144

Country (City)	Department Name or Service Area,	Area Codes,
International Access Code	Website and E-Mail Address	Local Numbers, and
Country Code		Toll-Free Numbers
City Code

Italy (Milan)	Website: support.euro.dell.com
International Access Code: 00	Home and Small Business
Country Code: 39	Technical Support	02 577 826 90
City Code: 02	Customer Care	02 696 821 14
	Fax	02 696 821 13
	Switchboard	02 696 821 12
	Corporate
	Technical Support	02 577 826 90
	Customer Care	02 577 825 55
	Fax	02 575 035 30
	Switchboard	02 577 821

Jamaica	General Support (dial from within Jamaica only)	1-800-682-3639

144

Getting Help

Image 144

Contents Dell PowerEdge 1900 Systems W . d e l l . c o m s u p p o r t . d e l l . c o mMarch Contents Baseboard Management Controller Configuration Removing and Installing the Cooling Shroud FanInstalling the Diskette Drive Into the Drive Carrier General Memory Module Installation GuidelinesControl Panel Assembly Service-Only Procedure Installing the Control Panel Assembly ContentsTroubleshooting System Cooling Problems 109 Troubleshooting an External Scsi Tape Drive 113101 102Using Server Administrator Diagnostics 121 Returning Items for Warranty Repair or Credit 133 Contents117 118134 136Other Information You May Need About Your SystemAccessing System Features During Startup Front-Panel Features and Indicators Hard drives are in useImmediately after the power button is pressed Be pressed using the end of a paper clipButton Is on To the systemFront-Panel Components Icon Description USB connectors Back-Panel Features and Indicators OptionalNIC Indicator Codes Connecting External DevicesLCD Status Messages E1000 FAILSAFE, CallSupport E1114 Temp Ambient E1116 Temp MemoryE122C CPU Power Fault E1211 Romb BattE12nn XX PwrGd E1229E1414 CPU # Thermtrip E1418 CPU # PresenceE141C CPU Mismatch E141F CPU ProtocolE161C PS # Input Lost E1710 Channel ChkE1711 PCI Perr Slot #E2011 Mem Config Err E2013 Shadow Bios FailE2017 Timer Fail E2018 Prog TimerE201F Drac Config E2020 CPU ConfigE2111 SBE Log Disable E2021 MemorySolving Problems Described by LCD Status Messages Fully Buffered Dimm FBDSystem Messages Removing LCD Status MessagesBios Update Attempt Is installed on systemFailed Board CPUs with different cacheDiskette subsystem reset Error Remote AccessDiskette drive n seek FailureConfiguration, Resource Manufacturing modeGate A20 failure General failureNo boot device available No boot sector on hard driveNo timer tick interrupt Northbound merge errorPCI Bios failed to install Plug & Play ConfigurationError Read fault Requested sector not foundPlease run Setup program Timer chip counterUpdate loaded for Amount of systemDiagnostics Messages Write fault Write fault on selected driveFirmware is not present Alert Messages About Your System Entering the System Setup Program Responding to Error MessagesUsing the System Setup Program System Setup Options Using the System Setup ProgramMain Screen Main System Setup Program Screen System Setup Program Options Description Memory Information Applications when enabled. Disabled is the defaultBoot Sequence Auto defaultCPU Information Screens Integrated Devices Screen Serial Communication ScreenSystem Security Screen System and Setup Password Features Exit ScreenUsing the System Password Using the System Setup Program Using the Setup Password Disabling a Forgotten Password Baseboard Management Controller ConfigurationEntering the BMC Setup Module BMC Setup Module OptionsInstalling System Components Recommended ToolsOpening and Closing the System Removing the BezelInstalling the Bezel Opening the System Closing the SystemCover latch Installing System Components Power Supply Removing the Power SupplyInstalling the Power Supply Cable retention clipsFans Removing and Installing a Fan Processor fan FAN2 Processor fan FAN3Removing and Installing the Cooling Shroud Fan Fan connector on system boardFan bracket latch Installing System Components Removing and Replacing the Cooling Shroud FanExpansion Cards Shows the relative locations of these expansion-card slotsInstalling an Expansion Card Card-edge guide Installing System ComponentsRemoving an Expansion Card Hard Drives Removing a Hard DriveInterface cable Installing a Hard Drive 11. Removing and Installing a Hard Drive Drive bay ScrewsSataa connector Satab connector Installing System Components Installing System Components Board connector Hard drive activity system SAS1 connectorInstalling System Components SAS x connector Board connector Card battery connectorInternal Tape Backup Unit Removing an Internal Scsi Tape Backup UnitInstalling an Internal Scsi Tape Backup Unit Power cablePeripheral bay Installing System Components Optical Drive Removing an Optical DriveInstalling an Optical Drive Diskette Drive Removing the Diskette DriveDiskette drive power cable Installing the Diskette Drive Into the Drive Carrier Installing the Diskette DriveSystem Battery Replacing the System BatteryNegative side of connector Cooling Shroud Removing the Cooling ShroudCenter fan bracket Chassis slot Installing System Components LatchInstalling the Cooling Shroud Fan BracketsRemoving the Center Fan Bracket Replacing the Center Fan BracketMemory Removing the Back Fan BracketReplacing the Back Fan Bracket 20. Dimm Sockets Installing System Components General Memory Module Installation Guidelines Non-Optimal Memory ConfigurationsMemory Sparing Support Installing Memory Modules Memory Mirroring SupportInstalling System Components Installing a RAC Card Removing Memory ModulesNotch in card edge Activating the Integrated NIC TOE MicroprocessorReplacing a Processor 23. Installing and Removing the Heat Sink Heat sink Socket-release lever Processor shield Installing System Components Replacing the SAS RAID Controller Daughter Card Battery SAS RAID Controller Daughter CardCable Expansion-bay bracket Battery bay RAID battery Card ConnectorRemoving the SAS RAID Controller Daughter Card SAS RAID controller daughter RAID battery cable SAS RAID Configuring the Boot Drive Control Panel Assembly Service-Only ProcedureInstalling the SAS RAID Controller Daughter Card Removing the Control Panel AssemblyDisplay module label Installing System Components System chassis Display module cableSystem Board Service-Only Procedure Installing the Control Panel AssemblyRemoving the System Board Page Installing the System Board Retention pinInstalling System Components Safety First-For You and Your System Start-Up Routine101 Troubleshooting IRQ Assignment Conflicts Troubleshooting External ConnectionsChecking the Equipment 102Troubleshooting the Video Subsystem Troubleshooting the KeyboardMonitor is not working properly Video memory is faulty ProblemTroubleshooting Basic I/O Functions Troubleshooting the MouseTroubleshooting a Serial I/O Device Troubleshooting a USB Device105 Troubleshooting a NIC Troubleshooting a Wet SystemNIC cannot communicate with network Liquid spilled on the system Excessive humidityTroubleshooting a Damaged System System was dropped or damaged107 Troubleshooting the System Battery Troubleshooting the Power SupplyTroubleshooting System Cooling Problems Troubleshooting a Fan109 Troubleshooting System Memory 111 Troubleshooting a Diskette Drive Error message indicates a diskette drive problemTroubleshooting an Optical Drive Troubleshooting an External Scsi Tape DriveDefective tape drive Defective tape cartridge 113Action Troubleshooting a Hard Drive 115116 Troubleshooting Expansion Cards 117Troubleshooting the Microprocessors 119 120 Using Server Administrator Diagnostics System Diagnostics FeaturesWhen to Use the System Diagnostics 121Running the System Diagnostics System Diagnostics Testing OptionsUsing the Custom Test Options Selecting Devices for TestingSelecting Diagnostics Options Viewing Information and Results123 124 Jumpers and Connectors System Board Jumpers125 Boot Configuration settings in Nvram are cleared at nextSystem boot 126System Board Connectors 127128 129 130 Online Services Technical Assistance131 Getting HelpAutoTech Service Automated Order-Status ServiceTechnical Support Service Electronic Quote Service133 Before You Call 134135 Contacting Dell 136137 138 139 140 General Support 01-899-753-0777141 142 143 144 General Support dial from within Jamaica only145 146 147 General Support 001-800-882-1519General Support 001-800-220-1006 Getting Help 148 General Support 001-800-507-0962General Support 0800-50-669 Fax 21 424 01149 150 151 152 153 154 Country Code Toll-Free Numbers City CodeGeneral Support 8001-3605 155 Amperes AC Alternating currentBTU British thermal unit Celsius156 Cm Centimeters Cmos Complementary metal-oxide semiconductor157 FahrenheitFBD Fully buffered Dimm Kilo Kb Kilobits 1024 bits Glossary158 LVD Low voltage differential Meters MA Milliamperes159 Romb RAID on motherboard GlossarySystem diskette See bootable diskette 160TCP/IP Transmission Control Protocol/Internet Protocol 161 Volts VAC Volts alternating current VDC Volts direct current162 163 IndexIndex 165 Status messages LCDIndex

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