Dell 1900 117, 118, Using Server Administrator Diagnostics 121, 122, 123, 125, 127, 129, 131, 132

Page 7

Troubleshooting Expansion Cards	117
Troubleshooting the Microprocessors	118

5 Running the System Diagnostics

	Using Server Administrator Diagnostics	121
	System Diagnostics Features	121
	When to Use the System Diagnostics	121
	Running the System Diagnostics	122
	System Diagnostics Testing Options	122
	Using the Custom Test Options	122
	Selecting Devices for Testing	122
	Selecting Diagnostics Options	123
	Viewing Information and Results	123
6	Jumpers and Connectors
	System Board Jumpers	125
	System Board Connectors	127
	Disabling a Forgotten Password	129
7	Getting Help
	Technical Assistance	131
	Online Services	131
	AutoTech Service	132
	Automated Order-Status Service	132
	Technical Support Service	132
	Dell Enterprise Training and Certification	133
	Problems With Your Order	133
	Product Information	133
	Returning Items for Warranty Repair or Credit	133

Contents

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Image 7

Contents W . d e l l . c o m s u p p o r t . d e l l . c o m Dell PowerEdge 1900 SystemsMarch Contents Removing and Installing the Cooling Shroud Fan Baseboard Management Controller ConfigurationInstalling the Control Panel Assembly Contents Installing the Diskette Drive Into the Drive CarrierGeneral Memory Module Installation Guidelines Control Panel Assembly Service-Only Procedure102 Troubleshooting System Cooling Problems 109Troubleshooting an External Scsi Tape Drive 113 101118 Using Server Administrator Diagnostics 121Returning Items for Warranty Repair or Credit 133 Contents 117136 134About Your System Other Information You May NeedAccessing System Features During Startup Hard drives are in use Front-Panel Features and IndicatorsTo the system Immediately after the power button is pressedBe pressed using the end of a paper clip Button Is onFront-Panel Components Icon Description USB connectors Optional Back-Panel Features and IndicatorsConnecting External Devices NIC Indicator CodesE1116 Temp Memory LCD Status MessagesE1000 FAILSAFE, Call Support E1114 Temp AmbientE1229 E122C CPU Power FaultE1211 Romb Batt E12nn XX PwrGdE141F CPU Protocol E1414 CPU # ThermtripE1418 CPU # Presence E141C CPU MismatchPCI Perr Slot # E161C PS # Input LostE1710 Channel Chk E1711E2018 Prog Timer E2011 Mem Config ErrE2013 Shadow Bios Fail E2017 Timer FailE2021 Memory E201F Drac ConfigE2020 CPU Config E2111 SBE Log DisableFully Buffered Dimm FBD Solving Problems Described by LCD Status MessagesRemoving LCD Status Messages System MessagesBoard CPUs with different cache Bios Update AttemptIs installed on system FailedFailure Diskette subsystem resetError Remote Access Diskette drive n seekGeneral failure Configuration, ResourceManufacturing mode Gate A20 failureNorthbound merge error No boot device availableNo boot sector on hard drive No timer tick interruptRead fault Requested sector not found PCI Bios failed to installPlug & Play Configuration ErrorAmount of system Please run Setup programTimer chip counter Update loaded forWrite fault Write fault on selected drive Diagnostics MessagesFirmware is not present Alert Messages About Your System Responding to Error Messages Entering the System Setup ProgramUsing the System Setup Program Using the System Setup Program System Setup OptionsMain Screen Main System Setup Program Screen Auto default System Setup Program Options Description Memory InformationApplications when enabled. Disabled is the default Boot SequenceCPU Information Screens Serial Communication Screen Integrated Devices ScreenSystem Security Screen Exit Screen System and Setup Password FeaturesUsing the System Password Using the System Setup Program Using the Setup Password BMC Setup Module Options Disabling a Forgotten PasswordBaseboard Management Controller Configuration Entering the BMC Setup ModuleRecommended Tools Installing System ComponentsRemoving the Bezel Opening and Closing the SystemInstalling the Bezel Closing the System Opening the SystemCover latch Installing System Components Removing the Power Supply Power SupplyCable retention clips Installing the Power SupplyFans Processor fan FAN2 Processor fan FAN3 Removing and Installing a FanFan connector on system board Removing and Installing the Cooling Shroud FanRemoving and Replacing the Cooling Shroud Fan Fan bracket latch Installing System ComponentsShows the relative locations of these expansion-card slots Expansion CardsCard-edge guide Installing System Components Installing an Expansion CardRemoving an Expansion Card Removing a Hard Drive Hard DrivesInterface cable 11. Removing and Installing a Hard Drive Drive bay Screws Installing a Hard DriveSataa connector Satab connector Installing System Components Installing System Components Hard drive activity system SAS1 connector Board connectorInstalling System Components Board connector Card battery connector SAS x connectorRemoving an Internal Scsi Tape Backup Unit Internal Tape Backup UnitPower cable Installing an Internal Scsi Tape Backup UnitPeripheral bay Installing System Components Removing an Optical Drive Optical DriveInstalling an Optical Drive Removing the Diskette Drive Diskette DriveDiskette drive power cable Installing the Diskette Drive Installing the Diskette Drive Into the Drive CarrierReplacing the System Battery System BatteryNegative side of connector Removing the Cooling Shroud Cooling ShroudLatch Center fan bracket Chassis slot Installing System ComponentsReplacing the Center Fan Bracket Installing the Cooling ShroudFan Brackets Removing the Center Fan BracketRemoving the Back Fan Bracket MemoryReplacing the Back Fan Bracket 20. Dimm Sockets Installing System Components Non-Optimal Memory Configurations General Memory Module Installation GuidelinesMemory Sparing Support Memory Mirroring Support Installing Memory ModulesInstalling System Components Removing Memory Modules Installing a RAC CardNotch in card edge Microprocessor Activating the Integrated NIC TOEReplacing a Processor 23. Installing and Removing the Heat Sink Heat sink Socket-release lever Processor shield Installing System Components SAS RAID Controller Daughter Card Replacing the SAS RAID Controller Daughter Card BatteryCard Connector Cable Expansion-bay bracket Battery bay RAID batteryRemoving the SAS RAID Controller Daughter Card SAS RAID controller daughter RAID battery cable SAS RAID Removing the Control Panel Assembly Configuring the Boot DriveControl Panel Assembly Service-Only Procedure Installing the SAS RAID Controller Daughter CardSystem chassis Display module cable Display module label Installing System ComponentsInstalling the Control Panel Assembly System Board Service-Only ProcedureRemoving the System Board Page Retention pin Installing the System BoardInstalling System Components Start-Up Routine Safety First-For You and Your System101 102 Troubleshooting IRQ Assignment ConflictsTroubleshooting External Connections Checking the EquipmentProblem Troubleshooting the Video SubsystemTroubleshooting the Keyboard Monitor is not working properly Video memory is faultyTroubleshooting the Mouse Troubleshooting Basic I/O FunctionsTroubleshooting a USB Device Troubleshooting a Serial I/O Device105 Liquid spilled on the system Excessive humidity Troubleshooting a NICTroubleshooting a Wet System NIC cannot communicate with networkSystem was dropped or damaged Troubleshooting a Damaged System107 Troubleshooting the Power Supply Troubleshooting the System BatteryTroubleshooting a Fan Troubleshooting System Cooling Problems109 Troubleshooting System Memory 111 Error message indicates a diskette drive problem Troubleshooting a Diskette Drive113 Troubleshooting an Optical DriveTroubleshooting an External Scsi Tape Drive Defective tape drive Defective tape cartridgeAction 115 Troubleshooting a Hard Drive116 117 Troubleshooting Expansion CardsTroubleshooting the Microprocessors 119 120 121 Using Server Administrator DiagnosticsSystem Diagnostics Features When to Use the System DiagnosticsSelecting Devices for Testing Running the System DiagnosticsSystem Diagnostics Testing Options Using the Custom Test OptionsViewing Information and Results Selecting Diagnostics Options123 124 System Board Jumpers Jumpers and Connectors125 126 BootConfiguration settings in Nvram are cleared at next System boot127 System Board Connectors128 129 130 Getting Help Online ServicesTechnical Assistance 131Electronic Quote Service AutoTech ServiceAutomated Order-Status Service Technical Support Service133 134 Before You Call135 136 Contacting Dell137 138 139 General Support 01-899-753-0777 140141 142 143 General Support dial from within Jamaica only 144145 146 General Support 001-800-882-1519 147General Support 001-800-220-1006 Getting Help Fax 21 424 01 148General Support 001-800-507-0962 General Support 0800-50-669149 150 151 152 153 Country Code Toll-Free Numbers City Code 154General Support 8001-3605 Celsius 155Amperes AC Alternating current BTU British thermal unitCm Centimeters Cmos Complementary metal-oxide semiconductor 156Kilo Kb Kilobits 1024 bits Glossary 157Fahrenheit FBD Fully buffered DimmLVD Low voltage differential Meters MA Milliamperes 158Romb RAID on motherboard Glossary 159160 System diskette See bootable disketteTCP/IP Transmission Control Protocol/Internet Protocol Volts VAC Volts alternating current VDC Volts direct current 161162 Index 163Index Status messages LCD 165Index

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