Dell 1900 owner manual 153

Page 153

Country (City)

Department Name or Service Area,

Area Codes,

International Access Code

Website and E-Mail Address

Local Numbers, and

Country Code

 

Toll-Free Numbers

City Code

 

 

 

 

 

U.S.A. (Austin, Texas)

Automated Order-Status Service

toll-free: 1-800-433-9014

International Access Code: 011 AutoTech (portable and desktop computers)

toll-free: 1-800-247-9362

Country Code: 1

Hardware and Warranty Support (Dell TV,

toll-free: 1-877-459-7298

 

Printers, and Projectors) for Relationship

 

 

customers

 

 

Americas Consumer XPS Support

toll-free: 1-800-232-8544

 

Consumer (Home and Home Office) Support for

toll-free: 1-800-624-9896

 

all other Dell products

 

 

Customer Service

toll-free: 1-800-624-9897

 

Employee Purchase Program (EPP) Customers

toll-free: 1-800-695-8133

 

Financial Services website:

 

 

www.dellfinancialservices.com

 

 

Financial Services (lease/loans)

toll-free: 1-877-577-3355

 

Financial Services (Dell Preferred Accounts [DPA])

toll-free: 1-800-283-2210

 

Business

 

 

Customer Service and Support

toll-free: 1-800-456-3355

 

Employee Purchase Program (EPP) Customers

toll-free: 1-800-695-8133

 

Support for printers, projectors, PDAs, and MP3

toll-free: 1-877-459-7298

 

players

 

 

Public (government, education, and healthcare)

 

 

Customer Service and Support

toll-free: 1-800-456-3355

 

Employee Purchase Program (EPP) Customers

toll-free: 1-800-695-8133

 

Dell Sales

toll-free: 1-800-289-3355

 

 

or toll-free: 1-800-879-3355

 

Dell Outlet Store (Dell refurbished computers)

toll-free: 1-888-798-7561

 

Software and Peripherals Sales

toll-free: 1-800-671-3355

 

Spare Parts Sales

toll-free: 1-800-357-3355

 

Extended Service and Warranty Sales

toll-free: 1-800-247-4618

 

Fax

toll-free: 1-800-727-8320

 

Dell Services for the Deaf, Hard-of-Hearing, or

toll-free: 1-877-DELLTTY

 

Speech-Impaired

(1-877-335-5889)

 

 

Getting Help

153

Image 153
Contents W . d e l l . c o m s u p p o r t . d e l l . c o m Dell PowerEdge 1900 SystemsMarch Contents Removing and Installing the Cooling Shroud Fan Baseboard Management Controller ConfigurationGeneral Memory Module Installation Guidelines Installing the Diskette Drive Into the Drive CarrierControl Panel Assembly Service-Only Procedure Installing the Control Panel Assembly ContentsTroubleshooting an External Scsi Tape Drive 113 Troubleshooting System Cooling Problems 109101 102Returning Items for Warranty Repair or Credit 133 Contents Using Server Administrator Diagnostics 121117 118136 134About Your System Other Information You May NeedAccessing System Features During Startup Hard drives are in use Front-Panel Features and IndicatorsBe pressed using the end of a paper clip Immediately after the power button is pressedButton Is on To the systemFront-Panel Components Icon Description USB connectors Optional Back-Panel Features and IndicatorsConnecting External Devices NIC Indicator CodesE1000 FAILSAFE, Call LCD Status MessagesSupport E1114 Temp Ambient E1116 Temp MemoryE1211 Romb Batt E122C CPU Power FaultE12nn XX PwrGd E1229E1418 CPU # Presence E1414 CPU # ThermtripE141C CPU Mismatch E141F CPU ProtocolE1710 Channel Chk E161C PS # Input LostE1711 PCI Perr Slot #E2013 Shadow Bios Fail E2011 Mem Config ErrE2017 Timer Fail E2018 Prog TimerE2020 CPU Config E201F Drac ConfigE2111 SBE Log Disable E2021 MemoryFully Buffered Dimm FBD Solving Problems Described by LCD Status MessagesRemoving LCD Status Messages System MessagesIs installed on system Bios Update AttemptFailed Board CPUs with different cacheError Remote Access Diskette subsystem resetDiskette drive n seek FailureManufacturing mode Configuration, ResourceGate A20 failure General failureNo boot sector on hard drive No boot device availableNo timer tick interrupt Northbound merge errorPlug & Play Configuration PCI Bios failed to installError Read fault Requested sector not foundTimer chip counter Please run Setup programUpdate loaded for Amount of systemDiagnostics Messages Write fault Write fault on selected driveFirmware is not present Alert Messages About Your System Entering the System Setup Program Responding to Error MessagesUsing the System Setup Program System Setup Options Using the System Setup ProgramMain Screen Main System Setup Program Screen Applications when enabled. Disabled is the default System Setup Program Options Description Memory InformationBoot Sequence Auto defaultCPU Information Screens Serial Communication Screen Integrated Devices ScreenSystem Security Screen Exit Screen System and Setup Password FeaturesUsing the System Password Using the System Setup Program Using the Setup Password Baseboard Management Controller Configuration Disabling a Forgotten PasswordEntering the BMC Setup Module BMC Setup Module OptionsRecommended Tools Installing System ComponentsRemoving the Bezel Opening and Closing the SystemInstalling the Bezel Closing the System Opening the SystemCover latch Installing System Components Removing the Power Supply Power SupplyCable retention clips Installing the Power SupplyFans Processor fan FAN2 Processor fan FAN3 Removing and Installing a FanFan connector on system board Removing and Installing the Cooling Shroud FanRemoving and Replacing the Cooling Shroud Fan Fan bracket latch Installing System ComponentsShows the relative locations of these expansion-card slots Expansion CardsCard-edge guide Installing System Components Installing an Expansion CardRemoving an Expansion Card Removing a Hard Drive Hard DrivesInterface cable 11. Removing and Installing a Hard Drive Drive bay Screws Installing a Hard DriveSataa connector Satab connector Installing System Components Installing System Components Hard drive activity system SAS1 connector Board connectorInstalling System Components Board connector Card battery connector SAS x connectorRemoving an Internal Scsi Tape Backup Unit Internal Tape Backup UnitInstalling an Internal Scsi Tape Backup Unit Power cablePeripheral bay Installing System Components Removing an Optical Drive Optical DriveInstalling an Optical Drive Removing the Diskette Drive Diskette DriveDiskette drive power cable Installing the Diskette Drive Installing the Diskette Drive Into the Drive CarrierReplacing the System Battery System BatteryNegative side of connector Removing the Cooling Shroud Cooling ShroudLatch Center fan bracket Chassis slot Installing System ComponentsFan Brackets Installing the Cooling ShroudRemoving the Center Fan Bracket Replacing the Center Fan BracketMemory Removing the Back Fan BracketReplacing the Back Fan Bracket 20. Dimm Sockets Installing System Components General Memory Module Installation Guidelines Non-Optimal Memory ConfigurationsMemory Sparing Support Memory Mirroring Support Installing Memory ModulesInstalling System Components Removing Memory Modules Installing a RAC CardNotch in card edge Microprocessor Activating the Integrated NIC TOEReplacing a Processor 23. Installing and Removing the Heat Sink Heat sink Socket-release lever Processor shield Installing System Components SAS RAID Controller Daughter Card Replacing the SAS RAID Controller Daughter Card BatteryCable Expansion-bay bracket Battery bay RAID battery Card ConnectorRemoving the SAS RAID Controller Daughter Card SAS RAID controller daughter RAID battery cable SAS RAID Control Panel Assembly Service-Only Procedure Configuring the Boot DriveInstalling the SAS RAID Controller Daughter Card Removing the Control Panel AssemblySystem chassis Display module cable Display module label Installing System ComponentsSystem Board Service-Only Procedure Installing the Control Panel AssemblyRemoving the System Board Page Retention pin Installing the System BoardInstalling System Components Safety First-For You and Your System Start-Up Routine101 Troubleshooting External Connections Troubleshooting IRQ Assignment ConflictsChecking the Equipment 102Troubleshooting the Keyboard Troubleshooting the Video SubsystemMonitor is not working properly Video memory is faulty ProblemTroubleshooting the Mouse Troubleshooting Basic I/O FunctionsTroubleshooting a Serial I/O Device Troubleshooting a USB Device105 Troubleshooting a Wet System Troubleshooting a NICNIC cannot communicate with network Liquid spilled on the system Excessive humidityTroubleshooting a Damaged System System was dropped or damaged107 Troubleshooting the Power Supply Troubleshooting the System BatteryTroubleshooting System Cooling Problems Troubleshooting a Fan109 Troubleshooting System Memory 111 Error message indicates a diskette drive problem Troubleshooting a Diskette DriveTroubleshooting an External Scsi Tape Drive Troubleshooting an Optical DriveDefective tape drive Defective tape cartridge 113Action 115 Troubleshooting a Hard Drive116 117 Troubleshooting Expansion CardsTroubleshooting the Microprocessors 119 120 System Diagnostics Features Using Server Administrator DiagnosticsWhen to Use the System Diagnostics 121System Diagnostics Testing Options Running the System DiagnosticsUsing the Custom Test Options Selecting Devices for TestingSelecting Diagnostics Options Viewing Information and Results123 124 Jumpers and Connectors System Board Jumpers125 Configuration settings in Nvram are cleared at next BootSystem boot 126127 System Board Connectors128 129 130 Technical Assistance Online Services131 Getting HelpAutomated Order-Status Service AutoTech ServiceTechnical Support Service Electronic Quote Service133 134 Before You Call135 136 Contacting Dell137 138 139 General Support 01-899-753-0777 140141 142 143 General Support dial from within Jamaica only 144145 146 147 General Support 001-800-882-1519General Support 001-800-220-1006 Getting Help General Support 001-800-507-0962 148General Support 0800-50-669 Fax 21 424 01149 150 151 152 153 154 Country Code Toll-Free Numbers City CodeGeneral Support 8001-3605 Amperes AC Alternating current 155BTU British thermal unit CelsiusCm Centimeters Cmos Complementary metal-oxide semiconductor 156Fahrenheit 157FBD Fully buffered Dimm Kilo Kb Kilobits 1024 bits GlossaryLVD Low voltage differential Meters MA Milliamperes 158Romb RAID on motherboard Glossary 159System diskette See bootable diskette 160TCP/IP Transmission Control Protocol/Internet Protocol Volts VAC Volts alternating current VDC Volts direct current 161162 Index 163Index Status messages LCD 165Index
Related manuals
Manual 50 pages 34.12 Kb