Dell 1900 owner manual Running the System Diagnostics, System Diagnostics Testing Options, 122

Page 122

Running the System Diagnostics

The system diagnostics is run from the utility partition on your hard drive.

NOTICE: Use the system diagnostics to test only your system. Using this program with other systems may cause invalid results or error messages. In addition, use only the program that came with your system (or an updated version of that program).

1As the system boots, press <F10> during POST.

2From the utility partition main menu, select Run System Diagnostics, or select Run Memory Diagnostics if you are troubleshooting memory.

When you start the system diagnostics, a message is displayed stating that the diagnostics are initializing. Next, the Diagnostics menu appears. The menu allows you to run all or specific diagnostics tests or to exit the system diagnostics.

NOTE: Before you read the rest of this section, start the system diagnostics so that you can see the utility on your screen.

System Diagnostics Testing Options

Click the testing option in the Main Menu window. Table 5-1 provides a brief explanation of testing options.

Table 5-1. System Diagnostics Testing Options

Testing Option

Function

 

 

Express Test

Performs a quick check of the system. This option runs device tests

 

that do not require user interaction. Use this option to quickly identify

 

the source of your problem.

Extended Test

Performs a more thorough check of the system. This test can take an

 

hour or longer.

Custom Test

Tests a particular device.

Information

Displays test results.

 

 

Using the Custom Test Options

When you select Custom Test in the Main Menu window, the Customize window appears and allows you to select the device(s) to be tested, select specific options for testing, and view the test results.

Selecting Devices for Testing

The left side of the Customize window lists devices that can be tested. Devices are grouped by device type or by module, depending on the option you select. Click the (+) next to a device or module to view its components. Click (+) on any component to view the tests that are available. Clicking a device, rather than its components, selects all of the components of the device for testing.

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Running the System Diagnostics

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Contents Dell PowerEdge 1900 Systems W . d e l l . c o m s u p p o r t . d e l l . c o mMarch Contents Baseboard Management Controller Configuration Removing and Installing the Cooling Shroud FanControl Panel Assembly Service-Only Procedure Installing the Diskette Drive Into the Drive CarrierGeneral Memory Module Installation Guidelines Installing the Control Panel Assembly Contents101 Troubleshooting System Cooling Problems 109Troubleshooting an External Scsi Tape Drive 113 102117 Using Server Administrator Diagnostics 121Returning Items for Warranty Repair or Credit 133 Contents 118134 136Other Information You May Need About Your SystemAccessing System Features During Startup Front-Panel Features and Indicators Hard drives are in useButton Is on Immediately after the power button is pressedBe pressed using the end of a paper clip To the systemFront-Panel Components Icon Description USB connectors Back-Panel Features and Indicators OptionalNIC Indicator Codes Connecting External DevicesSupport E1114 Temp Ambient LCD Status MessagesE1000 FAILSAFE, Call E1116 Temp MemoryE12nn XX PwrGd E122C CPU Power FaultE1211 Romb Batt E1229E141C CPU Mismatch E1414 CPU # ThermtripE1418 CPU # Presence E141F CPU ProtocolE1711 E161C PS # Input LostE1710 Channel Chk PCI Perr Slot #E2017 Timer Fail E2011 Mem Config ErrE2013 Shadow Bios Fail E2018 Prog TimerE2111 SBE Log Disable E201F Drac ConfigE2020 CPU Config E2021 MemorySolving Problems Described by LCD Status Messages Fully Buffered Dimm FBDSystem Messages Removing LCD Status MessagesFailed Bios Update AttemptIs installed on system Board CPUs with different cacheDiskette drive n seek Diskette subsystem resetError Remote Access FailureGate A20 failure Configuration, ResourceManufacturing mode General failureNo timer tick interrupt No boot device availableNo boot sector on hard drive Northbound merge errorError PCI Bios failed to installPlug & Play Configuration Read fault Requested sector not foundUpdate loaded for Please run Setup programTimer chip counter Amount of systemFirmware is not present Diagnostics MessagesWrite fault Write fault on selected drive Alert Messages About Your System Using the System Setup Program Entering the System Setup ProgramResponding to Error Messages Main Screen System Setup OptionsUsing the System Setup Program Main System Setup Program Screen Boot Sequence System Setup Program Options Description Memory InformationApplications when enabled. Disabled is the default Auto defaultCPU Information Screens Integrated Devices Screen Serial Communication ScreenSystem Security Screen System and Setup Password Features Exit ScreenUsing the System Password Using the System Setup Program Using the Setup Password Entering the BMC Setup Module Disabling a Forgotten PasswordBaseboard Management Controller Configuration BMC Setup Module OptionsInstalling System Components Recommended ToolsOpening and Closing the System Removing the BezelInstalling the Bezel Opening the System Closing the SystemCover latch Installing System Components Power Supply Removing the Power SupplyInstalling the Power Supply Cable retention clipsFans Removing and Installing a Fan Processor fan FAN2 Processor fan FAN3Removing and Installing the Cooling Shroud Fan Fan connector on system boardFan bracket latch Installing System Components Removing and Replacing the Cooling Shroud FanExpansion Cards Shows the relative locations of these expansion-card slotsInstalling an Expansion Card Card-edge guide Installing System ComponentsRemoving an Expansion Card Hard Drives Removing a Hard DriveInterface cable Installing a Hard Drive 11. Removing and Installing a Hard Drive Drive bay ScrewsSataa connector Satab connector Installing System Components Installing System Components Board connector Hard drive activity system SAS1 connectorInstalling System Components SAS x connector Board connector Card battery connectorInternal Tape Backup Unit Removing an Internal Scsi Tape Backup UnitPeripheral bay Installing an Internal Scsi Tape Backup UnitPower cable Installing System Components Optical Drive Removing an Optical DriveInstalling an Optical Drive Diskette Drive Removing the Diskette DriveDiskette drive power cable Installing the Diskette Drive Into the Drive Carrier Installing the Diskette DriveSystem Battery Replacing the System BatteryNegative side of connector Cooling Shroud Removing the Cooling ShroudCenter fan bracket Chassis slot Installing System Components LatchRemoving the Center Fan Bracket Installing the Cooling ShroudFan Brackets Replacing the Center Fan BracketReplacing the Back Fan Bracket MemoryRemoving the Back Fan Bracket 20. Dimm Sockets Installing System Components Memory Sparing Support General Memory Module Installation GuidelinesNon-Optimal Memory Configurations Installing Memory Modules Memory Mirroring SupportInstalling System Components Installing a RAC Card Removing Memory ModulesNotch in card edge Activating the Integrated NIC TOE MicroprocessorReplacing a Processor 23. Installing and Removing the Heat Sink Heat sink Socket-release lever Processor shield Installing System Components Replacing the SAS RAID Controller Daughter Card Battery SAS RAID Controller Daughter CardRemoving the SAS RAID Controller Daughter Card Cable Expansion-bay bracket Battery bay RAID batteryCard Connector SAS RAID controller daughter RAID battery cable SAS RAID Installing the SAS RAID Controller Daughter Card Configuring the Boot DriveControl Panel Assembly Service-Only Procedure Removing the Control Panel AssemblyDisplay module label Installing System Components System chassis Display module cableRemoving the System Board System Board Service-Only ProcedureInstalling the Control Panel Assembly Page Installing the System Board Retention pinInstalling System Components 101 Safety First-For You and Your SystemStart-Up Routine Checking the Equipment Troubleshooting IRQ Assignment ConflictsTroubleshooting External Connections 102Monitor is not working properly Video memory is faulty Troubleshooting the Video SubsystemTroubleshooting the Keyboard ProblemTroubleshooting Basic I/O Functions Troubleshooting the Mouse105 Troubleshooting a Serial I/O DeviceTroubleshooting a USB Device NIC cannot communicate with network Troubleshooting a NICTroubleshooting a Wet System Liquid spilled on the system Excessive humidity107 Troubleshooting a Damaged SystemSystem was dropped or damaged Troubleshooting the System Battery Troubleshooting the Power Supply109 Troubleshooting System Cooling ProblemsTroubleshooting a Fan Troubleshooting System Memory 111 Troubleshooting a Diskette Drive Error message indicates a diskette drive problemDefective tape drive Defective tape cartridge Troubleshooting an Optical DriveTroubleshooting an External Scsi Tape Drive 113Action Troubleshooting a Hard Drive 115116 Troubleshooting Expansion Cards 117Troubleshooting the Microprocessors 119 120 When to Use the System Diagnostics Using Server Administrator DiagnosticsSystem Diagnostics Features 121Using the Custom Test Options Running the System DiagnosticsSystem Diagnostics Testing Options Selecting Devices for Testing123 Selecting Diagnostics OptionsViewing Information and Results 124 125 Jumpers and ConnectorsSystem Board Jumpers System boot BootConfiguration settings in Nvram are cleared at next 126System Board Connectors 127128 129 130 131 Online ServicesTechnical Assistance Getting HelpTechnical Support Service AutoTech ServiceAutomated Order-Status Service Electronic Quote Service133 Before You Call 134135 Contacting Dell 136137 138 139 140 General Support 01-899-753-0777141 142 143 144 General Support dial from within Jamaica only145 146 General Support 001-800-220-1006 Getting Help 147General Support 001-800-882-1519 General Support 0800-50-669 148General Support 001-800-507-0962 Fax 21 424 01149 150 151 152 153 General Support 8001-3605 154Country Code Toll-Free Numbers City Code BTU British thermal unit 155Amperes AC Alternating current Celsius156 Cm Centimeters Cmos Complementary metal-oxide semiconductorFBD Fully buffered Dimm 157Fahrenheit Kilo Kb Kilobits 1024 bits Glossary158 LVD Low voltage differential Meters MA Milliamperes159 Romb RAID on motherboard GlossaryTCP/IP Transmission Control Protocol/Internet Protocol System diskette See bootable diskette160 161 Volts VAC Volts alternating current VDC Volts direct current162 163 IndexIndex 165 Status messages LCDIndex
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