Dell 1900 owner manual Safety First-For You and Your System, Start-Up Routine, 101

Page 101

Troubleshooting Your System

Safety First—For You and Your System

To perform certain procedures in this document, you must remove the system cover and work inside the system. While working inside the system, do not attempt to service the system except as explained in this guide and elsewhere in your system documentation.

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.

Start-Up Routine

Look and listen during the system's start-up routine for the indications described in Table 4-1.

Table 4-1. Start-Up Routine Indications

Look/listen for:

Action

 

 

A status or error message displayed on the front-panel

See "LCD Status Messages" on page 16.

LCD.

 

An error message displayed on the monitor.

See "System Messages" on page 23.

Alert messages from the systems management

See the systems management software

software.

documentation.

The monitor's power indicator.

See "Troubleshooting the Video Subsystem" on

 

page 103.

The keyboard indicators.

See "Troubleshooting the Keyboard" on page 103.

The USB diskette drive activity indicator.

See "Troubleshooting a USB Device" on page 105.

The USB CD drive activity indicator.

See "Troubleshooting a USB Device" on page 105.

The diskette drive activity indicator.

See "Troubleshooting a Diskette Drive" on page 112.

The CD drive activity indicator.

See "Troubleshooting an Optical Drive" on page 113.

The hard-drive activity indicator.

See "Troubleshooting a Hard Drive" on page 115.

An unfamiliar constant scraping or grinding sound

See "Getting Help" on page 131.

when you access a drive.

 

 

 

Troubleshooting Your System

101

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Contents W . d e l l . c o m s u p p o r t . d e l l . c o m Dell PowerEdge 1900 SystemsMarch Contents Removing and Installing the Cooling Shroud Fan Baseboard Management Controller ConfigurationGeneral Memory Module Installation Guidelines Installing the Diskette Drive Into the Drive CarrierControl Panel Assembly Service-Only Procedure Installing the Control Panel Assembly ContentsTroubleshooting an External Scsi Tape Drive 113 Troubleshooting System Cooling Problems 109101 102Returning Items for Warranty Repair or Credit 133 Contents Using Server Administrator Diagnostics 121117 118136 134About Your System Other Information You May NeedAccessing System Features During Startup Hard drives are in use Front-Panel Features and IndicatorsBe pressed using the end of a paper clip Immediately after the power button is pressedButton Is on To the systemFront-Panel Components Icon Description USB connectors Optional Back-Panel Features and IndicatorsConnecting External Devices NIC Indicator CodesE1000 FAILSAFE, Call LCD Status MessagesSupport E1114 Temp Ambient E1116 Temp MemoryE1211 Romb Batt E122C CPU Power FaultE12nn XX PwrGd E1229E1418 CPU # Presence E1414 CPU # ThermtripE141C CPU Mismatch E141F CPU ProtocolE1710 Channel Chk E161C PS # Input LostE1711 PCI Perr Slot #E2013 Shadow Bios Fail E2011 Mem Config ErrE2017 Timer Fail E2018 Prog TimerE2020 CPU Config E201F Drac ConfigE2111 SBE Log Disable E2021 MemoryFully Buffered Dimm FBD Solving Problems Described by LCD Status MessagesRemoving LCD Status Messages System MessagesIs installed on system Bios Update AttemptFailed Board CPUs with different cacheError Remote Access Diskette subsystem resetDiskette drive n seek FailureManufacturing mode Configuration, ResourceGate A20 failure General failureNo boot sector on hard drive No boot device availableNo timer tick interrupt Northbound merge errorPlug & Play Configuration PCI Bios failed to installError Read fault Requested sector not foundTimer chip counter Please run Setup programUpdate loaded for Amount of systemFirmware is not present Diagnostics MessagesWrite fault Write fault on selected drive Alert Messages About Your System Using the System Setup Program Entering the System Setup ProgramResponding to Error Messages Main Screen System Setup OptionsUsing the System Setup Program Main System Setup Program Screen Applications when enabled. Disabled is the default System Setup Program Options Description Memory InformationBoot Sequence Auto defaultCPU Information Screens Serial Communication Screen Integrated Devices ScreenSystem Security Screen Exit Screen System and Setup Password FeaturesUsing the System Password Using the System Setup Program Using the Setup Password Baseboard Management Controller Configuration Disabling a Forgotten PasswordEntering the BMC Setup Module BMC Setup Module OptionsRecommended Tools Installing System ComponentsRemoving the Bezel Opening and Closing the SystemInstalling the Bezel Closing the System Opening the SystemCover latch Installing System Components Removing the Power Supply Power SupplyCable retention clips Installing the Power SupplyFans Processor fan FAN2 Processor fan FAN3 Removing and Installing a FanFan connector on system board Removing and Installing the Cooling Shroud FanRemoving and Replacing the Cooling Shroud Fan Fan bracket latch Installing System ComponentsShows the relative locations of these expansion-card slots Expansion CardsCard-edge guide Installing System Components Installing an Expansion CardRemoving an Expansion Card Removing a Hard Drive Hard DrivesInterface cable 11. Removing and Installing a Hard Drive Drive bay Screws Installing a Hard DriveSataa connector Satab connector Installing System Components Installing System Components Hard drive activity system SAS1 connector Board connectorInstalling System Components Board connector Card battery connector SAS x connectorRemoving an Internal Scsi Tape Backup Unit Internal Tape Backup UnitPeripheral bay Installing an Internal Scsi Tape Backup UnitPower cable Installing System Components Removing an Optical Drive Optical DriveInstalling an Optical Drive Removing the Diskette Drive Diskette DriveDiskette drive power cable Installing the Diskette Drive Installing the Diskette Drive Into the Drive CarrierReplacing the System Battery System BatteryNegative side of connector Removing the Cooling Shroud Cooling ShroudLatch Center fan bracket Chassis slot Installing System ComponentsFan Brackets Installing the Cooling ShroudRemoving the Center Fan Bracket Replacing the Center Fan BracketReplacing the Back Fan Bracket MemoryRemoving the Back Fan Bracket 20. Dimm Sockets Installing System Components Memory Sparing Support General Memory Module Installation GuidelinesNon-Optimal Memory Configurations Memory Mirroring Support Installing Memory ModulesInstalling System Components Removing Memory Modules Installing a RAC CardNotch in card edge Microprocessor Activating the Integrated NIC TOEReplacing a Processor 23. Installing and Removing the Heat Sink Heat sink Socket-release lever Processor shield Installing System Components SAS RAID Controller Daughter Card Replacing the SAS RAID Controller Daughter Card BatteryRemoving the SAS RAID Controller Daughter Card Cable Expansion-bay bracket Battery bay RAID batteryCard Connector SAS RAID controller daughter RAID battery cable SAS RAID Control Panel Assembly Service-Only Procedure Configuring the Boot DriveInstalling the SAS RAID Controller Daughter Card Removing the Control Panel AssemblySystem chassis Display module cable Display module label Installing System ComponentsRemoving the System Board System Board Service-Only ProcedureInstalling the Control Panel Assembly Page Retention pin Installing the System BoardInstalling System Components 101 Safety First-For You and Your SystemStart-Up Routine Troubleshooting External Connections Troubleshooting IRQ Assignment ConflictsChecking the Equipment 102Troubleshooting the Keyboard Troubleshooting the Video SubsystemMonitor is not working properly Video memory is faulty ProblemTroubleshooting the Mouse Troubleshooting Basic I/O Functions105 Troubleshooting a Serial I/O DeviceTroubleshooting a USB Device Troubleshooting a Wet System Troubleshooting a NICNIC cannot communicate with network Liquid spilled on the system Excessive humidity107 Troubleshooting a Damaged SystemSystem was dropped or damaged Troubleshooting the Power Supply Troubleshooting the System Battery109 Troubleshooting System Cooling ProblemsTroubleshooting a Fan Troubleshooting System Memory 111 Error message indicates a diskette drive problem Troubleshooting a Diskette DriveTroubleshooting an External Scsi Tape Drive Troubleshooting an Optical DriveDefective tape drive Defective tape cartridge 113Action 115 Troubleshooting a Hard Drive116 117 Troubleshooting Expansion CardsTroubleshooting the Microprocessors 119 120 System Diagnostics Features Using Server Administrator DiagnosticsWhen to Use the System Diagnostics 121System Diagnostics Testing Options Running the System DiagnosticsUsing the Custom Test Options Selecting Devices for Testing123 Selecting Diagnostics OptionsViewing Information and Results 124 125 Jumpers and ConnectorsSystem Board Jumpers Configuration settings in Nvram are cleared at next BootSystem boot 126127 System Board Connectors128 129 130 Technical Assistance Online Services131 Getting HelpAutomated Order-Status Service AutoTech ServiceTechnical Support Service Electronic Quote Service133 134 Before You Call135 136 Contacting Dell137 138 139 General Support 01-899-753-0777 140141 142 143 General Support dial from within Jamaica only 144145 146 General Support 001-800-220-1006 Getting Help 147General Support 001-800-882-1519 General Support 001-800-507-0962 148General Support 0800-50-669 Fax 21 424 01149 150 151 152 153 General Support 8001-3605 154Country Code Toll-Free Numbers City Code Amperes AC Alternating current 155BTU British thermal unit CelsiusCm Centimeters Cmos Complementary metal-oxide semiconductor 156Fahrenheit 157FBD Fully buffered Dimm Kilo Kb Kilobits 1024 bits GlossaryLVD Low voltage differential Meters MA Milliamperes 158Romb RAID on motherboard Glossary 159TCP/IP Transmission Control Protocol/Internet Protocol System diskette See bootable diskette160 Volts VAC Volts alternating current VDC Volts direct current 161162 Index 163Index Status messages LCD 165Index
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