Dell 1900 owner manual 140, General Support 01-899-753-0777

Page 140

Country (City)

Department Name or Service Area,

Area Codes,

International Access Code

Website and E-Mail Address

Local Numbers, and

Country Code

 

Toll-Free Numbers

City Code

 

 

 

 

 

Czech Republic (Prague)

Website: support.euro.dell.com

 

International Access Code: 00

E-mail: czech_dell@dell.com

 

Country Code: 420

Technical Support

22537 2727

 

Customer Care

22537 2707

 

Fax

22537 2714

 

Technical Fax

22537 2728

 

Switchboard

22537 2711

 

 

 

Denmark (Copenhagen)

Website: support.euro.dell.com

 

International Access Code: 00

Technical Support for XPS

7010 0074

Country Code: 45

Technical Support for all other Dell computers

7023 0182

 

Customer Care (Relational)

7023 0184

 

Home/Small Business Customer Care

3287 5505

 

Switchboard (Relational)

3287 1200

 

Switchboard Fax (Relational)

3287 1201

 

Switchboard (Home/Small Business)

3287 5000

 

Switchboard Fax (Home/Small Business)

3287 5001

 

 

 

Dominica

General Support

toll-free: 1-866-278-6821

 

 

 

Dominican Republic

General Support

1-800-148-0530

 

 

 

Ecuador

General Support

toll-free: 999-119

 

 

 

El Salvador

General Support

01-899-753-0777

 

 

 

Finland (Helsinki)

Website: support.euro.dell.com

 

International Access Code: 990

E-mail: fi_support@dell.com

 

Country Code: 358

Technical Support

0207 533 555

City Code: 9

Customer Care

0207 533 538

 

Switchboard

0207 533 533

 

Sales under 500 employees

0207 533 540

 

Fax

0207 533 530

 

Sales over 500 employees

0207 533 533

 

Fax

0207 533 530

140

Getting Help

Page 139 Page 141
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Contents Dell PowerEdge 1900 Systems W . d e l l . c o m s u p p o r t . d e l l . c o mMarch Contents Baseboard Management Controller Configuration Removing and Installing the Cooling Shroud FanInstalling the Diskette Drive Into the Drive Carrier General Memory Module Installation GuidelinesControl Panel Assembly Service-Only Procedure Installing the Control Panel Assembly ContentsTroubleshooting System Cooling Problems 109 Troubleshooting an External Scsi Tape Drive 113101 102Using Server Administrator Diagnostics 121 Returning Items for Warranty Repair or Credit 133 Contents117 118134 136Other Information You May Need About Your SystemAccessing System Features During Startup Front-Panel Features and Indicators Hard drives are in useImmediately after the power button is pressed Be pressed using the end of a paper clipButton Is on To the systemFront-Panel Components Icon Description USB connectors Back-Panel Features and Indicators OptionalNIC Indicator Codes Connecting External DevicesLCD Status Messages E1000 FAILSAFE, CallSupport E1114 Temp Ambient E1116 Temp MemoryE122C CPU Power Fault E1211 Romb BattE12nn XX PwrGd E1229E1414 CPU # Thermtrip E1418 CPU # PresenceE141C CPU Mismatch E141F CPU ProtocolE161C PS # Input Lost E1710 Channel ChkE1711 PCI Perr Slot #E2011 Mem Config Err E2013 Shadow Bios FailE2017 Timer Fail E2018 Prog TimerE201F Drac Config E2020 CPU ConfigE2111 SBE Log Disable E2021 MemorySolving Problems Described by LCD Status Messages Fully Buffered Dimm FBDSystem Messages Removing LCD Status MessagesBios Update Attempt Is installed on systemFailed Board CPUs with different cacheDiskette subsystem reset Error Remote AccessDiskette drive n seek FailureConfiguration, Resource Manufacturing modeGate A20 failure General failureNo boot device available No boot sector on hard driveNo timer tick interrupt Northbound merge errorPCI Bios failed to install Plug & Play ConfigurationError Read fault Requested sector not foundPlease run Setup program Timer chip counterUpdate loaded for Amount of systemFirmware is not present Diagnostics MessagesWrite fault Write fault on selected drive Alert Messages About Your System Using the System Setup Program Entering the System Setup ProgramResponding to Error Messages Main Screen System Setup OptionsUsing the System Setup Program Main System Setup Program Screen System Setup Program Options Description Memory Information Applications when enabled. Disabled is the defaultBoot Sequence Auto defaultCPU Information Screens Integrated Devices Screen Serial Communication ScreenSystem Security Screen System and Setup Password Features Exit ScreenUsing the System Password Using the System Setup Program Using the Setup Password Disabling a Forgotten Password Baseboard Management Controller ConfigurationEntering the BMC Setup Module BMC Setup Module OptionsInstalling System Components Recommended ToolsOpening and Closing the System Removing the BezelInstalling the Bezel Opening the System Closing the SystemCover latch Installing System Components Power Supply Removing the Power SupplyInstalling the Power Supply Cable retention clipsFans Removing and Installing a Fan Processor fan FAN2 Processor fan FAN3Removing and Installing the Cooling Shroud Fan Fan connector on system boardFan bracket latch Installing System Components Removing and Replacing the Cooling Shroud FanExpansion Cards Shows the relative locations of these expansion-card slotsInstalling an Expansion Card Card-edge guide Installing System ComponentsRemoving an Expansion Card Hard Drives Removing a Hard DriveInterface cable Installing a Hard Drive 11. Removing and Installing a Hard Drive Drive bay ScrewsSataa connector Satab connector Installing System Components Installing System Components Board connector Hard drive activity system SAS1 connectorInstalling System Components SAS x connector Board connector Card battery connectorInternal Tape Backup Unit Removing an Internal Scsi Tape Backup UnitPeripheral bay Installing an Internal Scsi Tape Backup UnitPower cable Installing System Components Optical Drive Removing an Optical DriveInstalling an Optical Drive Diskette Drive Removing the Diskette DriveDiskette drive power cable Installing the Diskette Drive Into the Drive Carrier Installing the Diskette DriveSystem Battery Replacing the System BatteryNegative side of connector Cooling Shroud Removing the Cooling ShroudCenter fan bracket Chassis slot Installing System Components LatchInstalling the Cooling Shroud Fan BracketsRemoving the Center Fan Bracket Replacing the Center Fan BracketReplacing the Back Fan Bracket MemoryRemoving the Back Fan Bracket 20. Dimm Sockets Installing System Components Memory Sparing Support General Memory Module Installation GuidelinesNon-Optimal Memory Configurations Installing Memory Modules Memory Mirroring SupportInstalling System Components Installing a RAC Card Removing Memory ModulesNotch in card edge Activating the Integrated NIC TOE MicroprocessorReplacing a Processor 23. Installing and Removing the Heat Sink Heat sink Socket-release lever Processor shield Installing System Components Replacing the SAS RAID Controller Daughter Card Battery SAS RAID Controller Daughter CardRemoving the SAS RAID Controller Daughter Card Cable Expansion-bay bracket Battery bay RAID batteryCard Connector SAS RAID controller daughter RAID battery cable SAS RAID Configuring the Boot Drive Control Panel Assembly Service-Only ProcedureInstalling the SAS RAID Controller Daughter Card Removing the Control Panel AssemblyDisplay module label Installing System Components System chassis Display module cableRemoving the System Board System Board Service-Only ProcedureInstalling the Control Panel Assembly Page Installing the System Board Retention pinInstalling System Components 101 Safety First-For You and Your SystemStart-Up Routine Troubleshooting IRQ Assignment Conflicts Troubleshooting External ConnectionsChecking the Equipment 102Troubleshooting the Video Subsystem Troubleshooting the KeyboardMonitor is not working properly Video memory is faulty ProblemTroubleshooting Basic I/O Functions Troubleshooting the Mouse105 Troubleshooting a Serial I/O DeviceTroubleshooting a USB Device Troubleshooting a NIC Troubleshooting a Wet SystemNIC cannot communicate with network Liquid spilled on the system Excessive humidity107 Troubleshooting a Damaged SystemSystem was dropped or damaged Troubleshooting the System Battery Troubleshooting the Power Supply109 Troubleshooting System Cooling ProblemsTroubleshooting a Fan Troubleshooting System Memory 111 Troubleshooting a Diskette Drive Error message indicates a diskette drive problemTroubleshooting an Optical Drive Troubleshooting an External Scsi Tape DriveDefective tape drive Defective tape cartridge 113Action Troubleshooting a Hard Drive 115116 Troubleshooting Expansion Cards 117Troubleshooting the Microprocessors 119 120 Using Server Administrator Diagnostics System Diagnostics FeaturesWhen to Use the System Diagnostics 121Running the System Diagnostics System Diagnostics Testing OptionsUsing the Custom Test Options Selecting Devices for Testing123 Selecting Diagnostics OptionsViewing Information and Results 124 125 Jumpers and ConnectorsSystem Board Jumpers Boot Configuration settings in Nvram are cleared at nextSystem boot 126System Board Connectors 127128 129 130 Online Services Technical Assistance131 Getting HelpAutoTech Service Automated Order-Status ServiceTechnical Support Service Electronic Quote Service133 Before You Call 134135 Contacting Dell 136137 138 139 140 General Support 01-899-753-0777141 142 143 144 General Support dial from within Jamaica only145 146 General Support 001-800-220-1006 Getting Help 147General Support 001-800-882-1519 148 General Support 001-800-507-0962General Support 0800-50-669 Fax 21 424 01149 150 151 152 153 General Support 8001-3605 154Country Code Toll-Free Numbers City Code 155 Amperes AC Alternating currentBTU British thermal unit Celsius156 Cm Centimeters Cmos Complementary metal-oxide semiconductor157 FahrenheitFBD Fully buffered Dimm Kilo Kb Kilobits 1024 bits Glossary158 LVD Low voltage differential Meters MA Milliamperes159 Romb RAID on motherboard GlossaryTCP/IP Transmission Control Protocol/Internet Protocol System diskette See bootable diskette160 161 Volts VAC Volts alternating current VDC Volts direct current162 163 IndexIndex 165 Status messages LCDIndex
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