Dell 1900 owner manual 142, Website support.ap.dell.com

Page 142

Country (City)	Department Name or Service Area,	Area Codes,
International Access Code	Website and E-Mail Address	Local Numbers, and
Country Code		Toll-Free Numbers
City Code

Greece	Website: support.euro.dell.com
International Access Code: 00	Technical Support	00800-44 14 95 18
Country Code: 30	Gold Service Technical Support	00800-44 14 00 83
	Switchboard	2108129810
	Gold Service Switchboard	2108129811
	Sales	2108129800
	Fax	2108129812

Grenada	General Support	toll-free: 1-866-540-3355

Guatemala	General Support	1-800-999-0136

Guyana	General Support	toll-free: 1-877-270-4609

Hong Kong	Website: support.ap.dell.com
International Access Code: 001	Technical Support E-mail: HK_support@Dell.com
Country Code: 852	Technical Support (Dimension and Inspiron)	2969 3188
	Technical Support (OptiPlex, Latitude, and Dell	2969 3191
	Precision)
	Technical Support (PowerApp™, PowerEdge™,	2969 3196
	PowerConnect™, and PowerVault™)
	Customer Care	3416 0910
	Large Corporate Accounts	3416 0907
	Global Customer Programs	3416 0908
	Medium Business Division	3416 0912
	Home and Small Business Division	2969 3105

India	E-mail: india_support_desktop@dell.com
	india_support_notebook@dell.com
	india_support_Server@dell.com
	Technical Support	1600338045
		and 1600448046
	Sales (Large Corporate Accounts)	1600 33 8044
	Sales (Home and Small Business)	1600 33 8046

142

Getting Help

Image 142

Contents Dell PowerEdge 1900 Systems W . d e l l . c o m s u p p o r t . d e l l . c o mMarch Contents Baseboard Management Controller Configuration Removing and Installing the Cooling Shroud FanControl Panel Assembly Service-Only Procedure Installing the Diskette Drive Into the Drive CarrierGeneral Memory Module Installation Guidelines Installing the Control Panel Assembly Contents101 Troubleshooting System Cooling Problems 109Troubleshooting an External Scsi Tape Drive 113 102117 Using Server Administrator Diagnostics 121Returning Items for Warranty Repair or Credit 133 Contents 118134 136Other Information You May Need About Your SystemAccessing System Features During Startup Front-Panel Features and Indicators Hard drives are in useButton Is on Immediately after the power button is pressedBe pressed using the end of a paper clip To the systemFront-Panel Components Icon Description USB connectors Back-Panel Features and Indicators OptionalNIC Indicator Codes Connecting External DevicesSupport E1114 Temp Ambient LCD Status MessagesE1000 FAILSAFE, Call E1116 Temp MemoryE12nn XX PwrGd E122C CPU Power FaultE1211 Romb Batt E1229E141C CPU Mismatch E1414 CPU # ThermtripE1418 CPU # Presence E141F CPU ProtocolE1711 E161C PS # Input LostE1710 Channel Chk PCI Perr Slot #E2017 Timer Fail E2011 Mem Config ErrE2013 Shadow Bios Fail E2018 Prog TimerE2111 SBE Log Disable E201F Drac ConfigE2020 CPU Config E2021 MemorySolving Problems Described by LCD Status Messages Fully Buffered Dimm FBDSystem Messages Removing LCD Status MessagesFailed Bios Update AttemptIs installed on system Board CPUs with different cacheDiskette drive n seek Diskette subsystem resetError Remote Access FailureGate A20 failure Configuration, ResourceManufacturing mode General failureNo timer tick interrupt No boot device availableNo boot sector on hard drive Northbound merge errorError PCI Bios failed to installPlug & Play Configuration Read fault Requested sector not foundUpdate loaded for Please run Setup programTimer chip counter Amount of systemWrite fault Write fault on selected drive Diagnostics MessagesFirmware is not present Alert Messages About Your System Responding to Error Messages Entering the System Setup ProgramUsing the System Setup Program Using the System Setup Program System Setup OptionsMain Screen Main System Setup Program Screen Boot Sequence System Setup Program Options Description Memory InformationApplications when enabled. Disabled is the default Auto defaultCPU Information Screens Integrated Devices Screen Serial Communication ScreenSystem Security Screen System and Setup Password Features Exit ScreenUsing the System Password Using the System Setup Program Using the Setup Password Entering the BMC Setup Module Disabling a Forgotten PasswordBaseboard Management Controller Configuration BMC Setup Module OptionsInstalling System Components Recommended ToolsOpening and Closing the System Removing the BezelInstalling the Bezel Opening the System Closing the SystemCover latch Installing System Components Power Supply Removing the Power SupplyInstalling the Power Supply Cable retention clipsFans Removing and Installing a Fan Processor fan FAN2 Processor fan FAN3Removing and Installing the Cooling Shroud Fan Fan connector on system boardFan bracket latch Installing System Components Removing and Replacing the Cooling Shroud FanExpansion Cards Shows the relative locations of these expansion-card slotsInstalling an Expansion Card Card-edge guide Installing System ComponentsRemoving an Expansion Card Hard Drives Removing a Hard DriveInterface cable Installing a Hard Drive 11. Removing and Installing a Hard Drive Drive bay ScrewsSataa connector Satab connector Installing System Components Installing System Components Board connector Hard drive activity system SAS1 connectorInstalling System Components SAS x connector Board connector Card battery connectorInternal Tape Backup Unit Removing an Internal Scsi Tape Backup UnitPower cable Installing an Internal Scsi Tape Backup UnitPeripheral bay Installing System Components Optical Drive Removing an Optical DriveInstalling an Optical Drive Diskette Drive Removing the Diskette DriveDiskette drive power cable Installing the Diskette Drive Into the Drive Carrier Installing the Diskette DriveSystem Battery Replacing the System BatteryNegative side of connector Cooling Shroud Removing the Cooling ShroudCenter fan bracket Chassis slot Installing System Components LatchRemoving the Center Fan Bracket Installing the Cooling ShroudFan Brackets Replacing the Center Fan BracketRemoving the Back Fan Bracket MemoryReplacing the Back Fan Bracket 20. Dimm Sockets Installing System Components Non-Optimal Memory Configurations General Memory Module Installation GuidelinesMemory Sparing Support Installing Memory Modules Memory Mirroring SupportInstalling System Components Installing a RAC Card Removing Memory ModulesNotch in card edge Activating the Integrated NIC TOE MicroprocessorReplacing a Processor 23. Installing and Removing the Heat Sink Heat sink Socket-release lever Processor shield Installing System Components Replacing the SAS RAID Controller Daughter Card Battery SAS RAID Controller Daughter CardCard Connector Cable Expansion-bay bracket Battery bay RAID batteryRemoving the SAS RAID Controller Daughter Card SAS RAID controller daughter RAID battery cable SAS RAID Installing the SAS RAID Controller Daughter Card Configuring the Boot DriveControl Panel Assembly Service-Only Procedure Removing the Control Panel AssemblyDisplay module label Installing System Components System chassis Display module cableInstalling the Control Panel Assembly System Board Service-Only ProcedureRemoving the System Board Page Installing the System Board Retention pinInstalling System Components Start-Up Routine Safety First-For You and Your System101 Checking the Equipment Troubleshooting IRQ Assignment ConflictsTroubleshooting External Connections 102Monitor is not working properly Video memory is faulty Troubleshooting the Video SubsystemTroubleshooting the Keyboard ProblemTroubleshooting Basic I/O Functions Troubleshooting the MouseTroubleshooting a USB Device Troubleshooting a Serial I/O Device105 NIC cannot communicate with network Troubleshooting a NICTroubleshooting a Wet System Liquid spilled on the system Excessive humiditySystem was dropped or damaged Troubleshooting a Damaged System107 Troubleshooting the System Battery Troubleshooting the Power SupplyTroubleshooting a Fan Troubleshooting System Cooling Problems109 Troubleshooting System Memory 111 Troubleshooting a Diskette Drive Error message indicates a diskette drive problemDefective tape drive Defective tape cartridge Troubleshooting an Optical DriveTroubleshooting an External Scsi Tape Drive 113Action Troubleshooting a Hard Drive 115116 Troubleshooting Expansion Cards 117Troubleshooting the Microprocessors 119 120 When to Use the System Diagnostics Using Server Administrator DiagnosticsSystem Diagnostics Features 121Using the Custom Test Options Running the System DiagnosticsSystem Diagnostics Testing Options Selecting Devices for TestingViewing Information and Results Selecting Diagnostics Options123 124 System Board Jumpers Jumpers and Connectors125 System boot BootConfiguration settings in Nvram are cleared at next 126System Board Connectors 127128 129 130 131 Online ServicesTechnical Assistance Getting HelpTechnical Support Service AutoTech ServiceAutomated Order-Status Service Electronic Quote Service133 Before You Call 134135 Contacting Dell 136137 138 139 140 General Support 01-899-753-0777141 142 143 144 General Support dial from within Jamaica only145 146 General Support 001-800-882-1519 147General Support 001-800-220-1006 Getting Help General Support 0800-50-669 148General Support 001-800-507-0962 Fax 21 424 01149 150 151 152 153 Country Code Toll-Free Numbers City Code 154General Support 8001-3605 BTU British thermal unit 155Amperes AC Alternating current Celsius156 Cm Centimeters Cmos Complementary metal-oxide semiconductorFBD Fully buffered Dimm 157Fahrenheit Kilo Kb Kilobits 1024 bits Glossary158 LVD Low voltage differential Meters MA Milliamperes159 Romb RAID on motherboard Glossary160 System diskette See bootable disketteTCP/IP Transmission Control Protocol/Internet Protocol 161 Volts VAC Volts alternating current VDC Volts direct current162 163 IndexIndex 165 Status messages LCDIndex

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