Condition | Suggested solutions |
|
|
The paper keeps jamming. | • There is too much paper in the paper tray. Remove excess paper |
| from the tray. |
| • An incorrect type of paper is being used. Use only paper that |
| meets the specifications required by the machine. See “Paper |
| Specifications” on page A.5. If you are printing on special |
| materials, use the manual feeder. |
| • There may be debris inside the machine. Open the front cover and |
| remove the debris. |
|
|
Transparencies stick | Use only the transparencies specifically designed for a laser |
together in the paper exit. | printer. Remove each transparency as it exits from the machine. |
|
|
Envelopes skew or fail to | Ensure that the paper guides are against both sides of the |
feed correctly. | envelopes. |
|
|
Copying Problems
Condition | Suggested solutions |
|
|
|
|
Copies are too light or too dark. | Use the Darkness button to darken or lighten the |
|
| background of the copies. |
|
|
|
|
Smears, lines, marks or spots | • If defects are on the original document, press the Darkness |
|
appears on copies. | button to lighten the background of your copies. |
|
| • If no defects are on the original document, clean the scan |
|
| unit. See page 5.4. |
|
|
|
|
Copy image is skewed. | • Ensure that the original document is positioned correctly in |
|
| the ADF (Automatic Document Feeder). |
|
| • Check that the copy paper is loaded correctly. |
|
|
|
|
Blank copies print out. | Ensure that the original document is face down in the ADF. |
|
|
|
|
Image rubs off the copy easily. | • Replace the paper in the paper tray with paper from a new |
|
| package. |
|
| • In high humidity areas, do not leave paper in the machine for |
|
| the extended periods of time. |
|
|
|
|
Frequent copy paper jams | • Fan the stack of paper, then turn it over in the paper tray. |
|
occurs. | Replace the paper in the tray with a fresh supply. Check/ | 6 |
| adjust the paper guides, if necessary. | |
| • Ensure that the paper is the proper paper weight. 75g/m2 | |
| (20 lb) bond paper is recommended. |
|
| • Check for copy paper or pieces of copy paper remaining in |
|
| the machine after a paper jam has been cleared. |
|
|
|
|
Fewer copies from the toner | • Your original documents may contain pictures, solids or |
|
cartridge than expected prints | heavy lines. For example, they may be forms, newsletters, |
|
out. | books or other documents that use more toner. |
|
| • The machine may be turned frequently on and off. |
|
|
|
|
TROUBLESHOOTING 6.9