Monarch 9830TM, 9835TM manual Troubleshooting, Preliminary Check, Analyzing Failure During Power UP

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CHAPTER 3 TROUBLESHOOTING

This chapter contains suggestions for diagnostic and repair actions.

PRELIMINARY CHECK

The following checks should be made before going further:

1.Are the DIP switches set properly to match communication values and existing supply? See Chapter 1 for DIP Switch settings and procedures.

2.Ensure that the proper fuse has been installed. See the Operator’s Handbook.

3.Inspect printhead to ensure it is locked in place.

4.Ensure stock and ribbon are properly loaded. Refer to the Operator’s Handbook for printer loading instructions.

ANALYZING FAILURE DURING POWER UP

Each time the printer is turned on, it runs Power-up Diagnostics. These Level 0 Diagnostic Tests are described in detail in Chapter 4. If any of the first eight tests result in a fault condition, a three digit status code is indicated on the Control Panel LCD. As shown in Figure 4-2, if any of the following status codes are indicated, the printer will stop operating, and remain in a “hold mode” until CLEAR is pressed:

909

Memory Failure

765

Printhead Test Failure

911 Virgin Reset

NOTE: These error codes only appear during a power-up test sequence. If a “765” status code is indicated during the power on tests, the printer is still operational but may not be able to print all of the commanded label images.

The Control Panel is tested during the power-up tests by blanking the three digit LCD display momentarily. This is the final Level 0 test, and would be noticed only if a “765” status code were previously indicated.

EVALUATION OF A 616 ERROR (DOT SHIFTING FAILED)

This error occurs if at least one dot element is non-functional. Shifting the image pattern will not work. You must replace the printhead.

EVALUATION OF A 704 ERROR (OUT OF SUPPLY)

This error occurs when the sensor is not sensing the supply. This can happen if there is a problem with the supply or with the sensor. Perform the following procedure:

1.Verify stock is loaded and properly aligned in the supply guide.

2.Verify that DIP switches and online settings are set for proper supply type.

3.Check Bi-cell alignment using gray scale, and check operation using diagnostic procedures (be sure to check the harness). See Sensor Tests and Bi-Cell Sensor Adjustment, in Chapter 8, for instructions.

4.Verify Emitter is operational (including the harness) by using an infrared detector probe.

July 1998

TC9830SM Rev. B 7/98 Confidential

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Contents Monarch 9820/ 9830 Printers Table of Contents Tests and Adjustments TroubleshootingDiagnostics TC9830SM Rev. B 7/98 ConfidentialSupply Sensing Systems Service ProceduresUsing Flash TC9830SM Rev. B 7/98 Confidential IiiAppendix C Connector Locations Appendix D Model 928 Stacker Appendix a Printer ERROR/STATUS CodesAppendix B Connectors and Cables Appendix E 926 Knife AssemblyList Of Tables Figure B CN 6 Transformer Output Power Safety Summary TC9830SM Rev. B 7/98 Confidential ViiViii TC9830SM Rev. B 7/98 Confidential Printer Options Printer FeaturesPrinter Specifications July TC9830SM Rev. B 7/98 ConfidentialVersion 5.2 or Stock SpecificationsTC9830SM Rev. B 7/98 Confidential July Unpacking the Printer Setting DIP SwitchesDocumentation Fuse Replacement Connecting to a HostExterior Rear SW2 and SW3 DIP Switch Settings Upper DIP SwitchesLower DIP Switches Functional Description Overview of ModulesPower Transformer Assembly Control Board AssemblyFunctional Description Printer Control Power ConversionMemory Operator Control PanelPrint Assembly Feed Assembly Control Panel Assembly Supply Holder AssemblyPrinthead Locking Evaluation of a 616 Error DOT Shifting Failed TroubleshootingAnalyzing Failure During Power UP Evaluation of a 704 Error OUT of SupplyEvaluation of a 765 Error Printhead Failure Evaluation of a 754 Error OUT of RibbonEvaluation of a 755 Error Printhead Open Evaluation of the Control Board AssyGeneral Troubleshooting Suggestions Problem Suggested ActionSendfile POWER-UP SELF-TEST DiagnosticsTest Label Level Data Dump Mode Service DiagnosticsAccessing Diagnostic Modes DiagnosticsSerial Loop Back Test Diagnostics Test ModePerforming a Virgin Printer Reset Parallel Port TestDiagnostics Service Tests Tests and AdjustmentsContinuity Tests Platen Motor Gear Adjustment Print Contrast AdjustmentRibbon Tension Adjustment Checking Supply Quality Eccentric And Locking ScrewTC9830SM Rev. B 7/98 Confidential July General Safety Tips Service ProceduresMaintenance Overview Cover Housing RemovalBridge Rectifier Removal Power Transformer AssemblyTransformer Removal AC Inlet RemovalControl Board Assy. Removal Upper Supply Guide Removal Ribbon Spool Assembly RemovalRibbon Roller Assembly Removal Printhead Module RemovalLatch Fascia Removal Print Assembly RemovalPlaten Module Removal Bi-Cell Sensor Removal Platen Module ReplacementBi-Cell Sensor Replacement Lower Supply Guide RemovalPlaten Motor Supply HolderPeel Module TC9830SM Rev. B 7/98 Confidential July Using Flash Flash Downloading ProceduresUsing Flash Supply DEFLECTOR/BI- Cell Emitter IR LED Supply Sensing SystemsSupply DETECTION/TRACKING System Version 5.2 or greaterSupply Feeding Lower Supply GUIDE/BI- Cell SensorSupply Sensing Mechanical Adjustments Bi-Cell Sensor AdjustmentBi-Cell Sensor Adjustment Replacing a SensorTo set/adjust the aperture center sensor Sensor Setup with Version 5.2 or GreaterPower UP Sensor Recognition To set/adjust the die cut edge sensorPerforming a Sensor Display Test DescriptionReading AN Error Label Code DescriptionPrinter Error/Status Codes Printer Error/Status Codes TC9830SM Rev. B 7/98 Confidential July Communication Failures 410 CodeMachine Faults 700 Data Formatting Failures 571Code Description Hard Printer Faults 900 Flash Faults 930Appendix B Connectors and Cables Printhead Assembly July TC9830SM Rev. B 7/98 ConfidentialFigure B- 3. CN Platen Stepper Motor Figure B- 6. CN 6 Transformer Output Power Board Ground Daughter Board Connectors Figure B- 10. CNTC9830SM Rev. B 7/98 Confidential July Appendix C Connector Locations Figure C- 1. Control Board Assy. Mother BoardFigure C-2. Control Board Assy. Daugher Board Appendix D Model 928 Stacker SpecificationsInstallation Functional DescriptionError Messages TroubleshootingCables and Connectors Knife Connector Pin Signal Control Board CN1 PinConnector J2 Pin Signal/Pin Control Board Connector CN2 Pin Power Supply Connector J1 Signal Power Switch SW1Control Board CN3 Pin Full Sensor S1 Pin Jam Sensor S2 Pin Connector J1 Pin Color Maintenance ProceduresLubrication Replacing Transport Assembly Replace RollersReplace Stepper Motor Replace Power SupplyReplace DC Motor Replace Stacker SensorsTAG CUT Dimensions Appendix E 926 Knife AssemblyKnife Specifications Evaluation of ErrorConnector Voltage Connector Pin VoltageModel 926 Knife Drive Board Replacement Blade Assembly ReplacementMotor Replacement Connectors and Cables TC9830SM Rev. B 7/98 Confidential July

9835TM, 9820TM, 9830TM specifications

Monarch 9830TM, 9820TM, and 9835TM are part of a robust family of printers designed to meet the evolving demands of modern businesses. These printers are renowned for their efficiency, quality, and versatility in handling various print tasks.

The Monarch 9830TM is particularly notable for its high-speed printing capabilities. It can deliver up to 600 dpi resolution, ensuring that images and text are sharp and vibrant. The printer is equipped with a user-friendly interface that supports seamless operation, making it accessible for users with varying technical expertise. Its compact design allows for easy integration into existing workflows, maximizing office space efficiency.

The Monarch 9820TM places a strong emphasis on durability. This model is built to withstand the rigors of heavy use, with a robust construction that ensures reliability over time. It features advanced thermal printing technology that not only enhances print quality but also reduces maintenance needs and operational costs. The 9820TM is particularly well-suited for environments that demand high-volume printing, such as retail and logistics.

On the other hand, the Monarch 9835TM introduces wireless connectivity capabilities, enabling mobile printing solutions. This model supports both Bluetooth and Wi-Fi connections, facilitating seamless communication with various devices. With the 9835TM, users can print directly from smartphones, tablets, or laptops, adding a layer of convenience that aligns with today’s mobile-centric work culture.

All three models utilize robust security features to protect sensitive data during printing tasks. They implement encryption protocols and access controls, ensuring that only authorized personnel can initiate print jobs. This focus on security is essential for businesses that deal with confidential information.

The Monarch series is also designed with energy efficiency in mind. These printers comply with eco-friendly standards, reducing power consumption without compromising performance. This commitment to sustainability makes them an appealing choice for organizations looking to lower their carbon footprint.

In conclusion, the Monarch 9830TM, 9820TM, and 9835TM stand out in the market for their combination of speed, durability, wireless capabilities, and security features. These printers cater to diverse business needs, from high-volume printing to mobile connectivity, ensuring they remain a reliable choice for professionals looking to enhance productivity.
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