Monarch 9830TM, 9835TM, 9820TM manual Data Formatting Failures 571, Machine Faults 700

Page 55

9820/9830/9835 Service Manual

Printer Error/Status Codes

427Format name is invalid. Valid name is 1 - 8 characters inside quotes or "" for a printer-assigned name. Press Clear and try to continue.

428Batch name is invalid or graphic not found. Press Clear and try to continue.

429A field number appears more than once in a format.

430The format uses a graphic file that cannot be found.

433The batch references a field number that doesn’t exist in format.

497An error occurred during loop back test on parallel port.

499An error occurred during loop back test on serial port.

DATA FORMATTING FAILURES (571 - 619)

Formatting errors indicate that a field will print incorrectly. After you have checked the data stream and corrected the data, retransmit the batch. The batch will still print, but the field, font, bar code, or density may be incomplete, missing, or contain incorrect data.

Code Description

571UPC/EAN data length is invalid. The bar code data length in batch doesn’t fit format.

572A field (copy, padded, or incrementing) length is invalid. The field length in batch doesn’t fit format or field contains blanks. Or, fixed length field doesn’t contain specified number of characters.

573Price field length is invalid. The price field length in batch doesn’t fit format or field contains blanks.

574No CD scheme or room for CD. The CD scheme in batch doesn’t fit format or field contains blanks.

575The graphic included in your format could not be found.

611Font, bar code or density is invalid. The font, bar code or density in batch doesn’t fit format.

612The data in this line of batch is either missing or doesn’t match format.

613Reference point off tag.

614Field is off tag or there is an invalid character in packet. Make sure you did not enter O for Ø.

615Bar code width is greater than 16 inches or number of keywords for your PDF417 bar code exceeds 928. Decrease density or shorten amount of data to print bar code.

616Dot shifting failed. A bad dot falls on a bar code that cannot be shifted.

618Magnification must be 1 to 7, or 4 to 90 for the scalable font.

619The JIS (16-bit) code for Kanji is invalid.

MACHINE FAULTS (700 - 766)

Errors 700 to 766 occur when there is a problem with the printer.

Code Description

703The printer sensed a calibration of different-sized black marks. Make sure correct supply is loaded.

704Printer has not sensed a supply mark within specified number of inches or out of supplies.

750Printhead is overheated. Turn off printer to let printhead cool.

751Printer did not sense a mark when expected.

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TC9830SM Rev. B 7/98 Confidential

July 1998

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Contents Monarch 9820/ 9830 Printers Table of Contents TC9830SM Rev. B 7/98 Confidential TroubleshootingDiagnostics Tests and AdjustmentsTC9830SM Rev. B 7/98 Confidential Iii Service ProceduresUsing Flash Supply Sensing SystemsAppendix E 926 Knife Assembly Appendix a Printer ERROR/STATUS CodesAppendix B Connectors and Cables Appendix C Connector Locations Appendix D Model 928 StackerList Of Tables Figure B CN 6 Transformer Output Power TC9830SM Rev. B 7/98 Confidential Vii Safety SummaryViii TC9830SM Rev. B 7/98 Confidential July TC9830SM Rev. B 7/98 Confidential Printer FeaturesPrinter Specifications Printer OptionsVersion 5.2 or Stock SpecificationsTC9830SM Rev. B 7/98 Confidential July Unpacking the Printer Setting DIP SwitchesDocumentation Connecting to a Host Fuse ReplacementUpper DIP Switches Exterior Rear SW2 and SW3 DIP Switch SettingsLower DIP Switches Overview of Modules Functional DescriptionPower Transformer Assembly Control Board AssemblyFunctional Description Operator Control Panel Power ConversionMemory Printer ControlPrint Assembly Feed Assembly Control Panel Assembly Supply Holder AssemblyPrinthead Locking Evaluation of a 704 Error OUT of Supply TroubleshootingAnalyzing Failure During Power UP Evaluation of a 616 Error DOT Shifting FailedEvaluation of the Control Board Assy Evaluation of a 754 Error OUT of RibbonEvaluation of a 755 Error Printhead Open Evaluation of a 765 Error Printhead FailureProblem Suggested Action General Troubleshooting SuggestionsSendfile POWER-UP SELF-TEST DiagnosticsTest Label Level Diagnostics Service DiagnosticsAccessing Diagnostic Modes Data Dump ModeParallel Port Test Diagnostics Test ModePerforming a Virgin Printer Reset Serial Loop Back TestDiagnostics Service Tests Tests and AdjustmentsContinuity Tests Platen Motor Gear Adjustment Print Contrast AdjustmentRibbon Tension Adjustment Eccentric And Locking Screw Checking Supply QualityTC9830SM Rev. B 7/98 Confidential July Cover Housing Removal Service ProceduresMaintenance Overview General Safety TipsAC Inlet Removal Power Transformer AssemblyTransformer Removal Bridge Rectifier RemovalControl Board Assy. Removal Printhead Module Removal Ribbon Spool Assembly RemovalRibbon Roller Assembly Removal Upper Supply Guide RemovalLatch Fascia Removal Print Assembly RemovalPlaten Module Removal Lower Supply Guide Removal Platen Module ReplacementBi-Cell Sensor Replacement Bi-Cell Sensor RemovalPlaten Motor Supply HolderPeel Module TC9830SM Rev. B 7/98 Confidential July Flash Downloading Procedures Using FlashUsing Flash Version 5.2 or greater Supply Sensing SystemsSupply DETECTION/TRACKING System Supply DEFLECTOR/BI- Cell Emitter IR LEDSupply Feeding Lower Supply GUIDE/BI- Cell SensorSupply Sensing Bi-Cell Sensor Adjustment Mechanical AdjustmentsReplacing a Sensor Bi-Cell Sensor AdjustmentTo set/adjust the die cut edge sensor Sensor Setup with Version 5.2 or GreaterPower UP Sensor Recognition To set/adjust the aperture center sensorDescription Performing a Sensor Display TestCode Description Reading AN Error LabelPrinter Error/Status Codes Printer Error/Status Codes TC9830SM Rev. B 7/98 Confidential July Code Communication Failures 410Data Formatting Failures 571 Machine Faults 700Code Description Flash Faults 930 Hard Printer Faults 900Printhead Assembly July TC9830SM Rev. B 7/98 Confidential Appendix B Connectors and CablesFigure B- 3. CN Platen Stepper Motor Figure B- 6. CN 6 Transformer Output Power Board Ground Figure B- 10. CN Daughter Board ConnectorsTC9830SM Rev. B 7/98 Confidential July Figure C- 1. Control Board Assy. Mother Board Appendix C Connector LocationsFigure C-2. Control Board Assy. Daugher Board Functional Description SpecificationsInstallation Appendix D Model 928 StackerKnife Connector Pin Signal Control Board CN1 Pin TroubleshootingCables and Connectors Error MessagesConnector J2 Pin Signal/Pin Control Board Connector CN2 Pin Power Supply Connector J1 Signal Power Switch SW1Control Board CN3 Pin Full Sensor S1 Pin Jam Sensor S2 Pin Connector J1 Pin Color Maintenance ProceduresLubrication Replace Rollers Replacing Transport AssemblyReplace Stacker Sensors Replace Power SupplyReplace DC Motor Replace Stepper MotorEvaluation of Error Appendix E 926 Knife AssemblyKnife Specifications TAG CUT DimensionsConnector Pin Voltage Connector VoltageModel 926 Knife Drive Board Replacement Blade Assembly ReplacementMotor Replacement Connectors and Cables TC9830SM Rev. B 7/98 Confidential July

9835TM, 9820TM, 9830TM specifications

Monarch 9830TM, 9820TM, and 9835TM are part of a robust family of printers designed to meet the evolving demands of modern businesses. These printers are renowned for their efficiency, quality, and versatility in handling various print tasks.

The Monarch 9830TM is particularly notable for its high-speed printing capabilities. It can deliver up to 600 dpi resolution, ensuring that images and text are sharp and vibrant. The printer is equipped with a user-friendly interface that supports seamless operation, making it accessible for users with varying technical expertise. Its compact design allows for easy integration into existing workflows, maximizing office space efficiency.

The Monarch 9820TM places a strong emphasis on durability. This model is built to withstand the rigors of heavy use, with a robust construction that ensures reliability over time. It features advanced thermal printing technology that not only enhances print quality but also reduces maintenance needs and operational costs. The 9820TM is particularly well-suited for environments that demand high-volume printing, such as retail and logistics.

On the other hand, the Monarch 9835TM introduces wireless connectivity capabilities, enabling mobile printing solutions. This model supports both Bluetooth and Wi-Fi connections, facilitating seamless communication with various devices. With the 9835TM, users can print directly from smartphones, tablets, or laptops, adding a layer of convenience that aligns with today’s mobile-centric work culture.

All three models utilize robust security features to protect sensitive data during printing tasks. They implement encryption protocols and access controls, ensuring that only authorized personnel can initiate print jobs. This focus on security is essential for businesses that deal with confidential information.

The Monarch series is also designed with energy efficiency in mind. These printers comply with eco-friendly standards, reducing power consumption without compromising performance. This commitment to sustainability makes them an appealing choice for organizations looking to lower their carbon footprint.

In conclusion, the Monarch 9830TM, 9820TM, and 9835TM stand out in the market for their combination of speed, durability, wireless capabilities, and security features. These printers cater to diverse business needs, from high-volume printing to mobile connectivity, ensuring they remain a reliable choice for professionals looking to enhance productivity.
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