Monarch 9830TM, 9835TM, 9820TM manual Service Procedures, Maintenance Overview, General Safety Tips

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CHAPTER 6 SERVICE PROCEDURES

MAINTENANCE OVERVIEW

This chapter describes removal and replacement procedures for the following assemblies:

Operator Control Panel

Cover Housing

Power Transformer Assembly

Power Transformer

Bridge Rectifier

AC Inlet

Control Board Assembly

Print Assembly

Bi-Cell Emitter

Upper Supply Guide

Printhead Module

Ribbon Spool Assemblies

Ribbon Roller Assemblies

DC Ribbon Motors

Feed Assembly

Platen Module

Bi-Cell Sensor

Lower Guide Assembly

Supply Holder Assembly

Supply Holder

Supply Holder Guides

Platen Motor

Peel Module

GENERAL SAFETY TIPS

Note these general safety reminders before servicing the printer. Additional cautions and warnings appear in this document as they apply to specific procedures.

WARNING

NEVER perform maintenance on the printer with the power cord connected. Doing so exposes points where AC voltages are present. Reattach the power cord only when test procedures indicate that power is required.

CAUTION

Static electricity can damage printer parts. Use a static ground wrist strap whenever possible. If a wrist strap is not available, ground yourself by touching some metal before touching the printer.

CONTROL PANEL REMOVAL

TOOLS REQUIRED:

∙Phillips Screwdriver

∙Flat-head Screwdriver

1.Turn the printer off and unplug the power cord.

2.Place printer on a flat, uncluttered surface.

3.Remove Control Panel by applying light downward pressure on the latching tab on the top of panel fascia.

4.Remove ribbon harness assembly by grasping the connector, applying slight force away from the control panel circuit board.

5.Remove single line ground wire.

6.Set Control Panel aside and place the ribbon harness and ground wire back into the printer, to prevent snagging on Cover Housing.

7.Reassemble in reverse order.

COVER HOUSING REMOVAL

The cover housing is attached to the printer frame by five Phillips head screws. Two screws are located near the printer base, one is behind the Control Panel, and two are on the supply spool frame wall.

TOOLS REQUIRED:

∙Phillips screwdriver

∙Flat-head Screwdriver

1.Remove two screws at printer base.

2.Remove two screws on frame wall.

3.Remove screw from under control panel.

4.Lift cover housing to clear the frame walls.

5.Reassemble in reverse order.

July 1998

TC9830SM Rev. B 7/98 Confidential

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Contents Monarch 9820/ 9830 Printers Table of Contents Tests and Adjustments TroubleshootingDiagnostics TC9830SM Rev. B 7/98 ConfidentialSupply Sensing Systems Service ProceduresUsing Flash TC9830SM Rev. B 7/98 Confidential IiiAppendix C Connector Locations Appendix D Model 928 Stacker Appendix a Printer ERROR/STATUS CodesAppendix B Connectors and Cables Appendix E 926 Knife AssemblyList Of Tables Figure B CN 6 Transformer Output Power Safety Summary TC9830SM Rev. B 7/98 Confidential ViiViii TC9830SM Rev. B 7/98 Confidential Printer Options Printer FeaturesPrinter Specifications July TC9830SM Rev. B 7/98 ConfidentialVersion 5.2 or Stock SpecificationsTC9830SM Rev. B 7/98 Confidential July Unpacking the Printer Setting DIP SwitchesDocumentation Fuse Replacement Connecting to a HostExterior Rear SW2 and SW3 DIP Switch Settings Upper DIP SwitchesLower DIP Switches Functional Description Overview of ModulesPower Transformer Assembly Control Board AssemblyFunctional Description Printer Control Power ConversionMemory Operator Control PanelPrint Assembly Feed Assembly Control Panel Assembly Supply Holder AssemblyPrinthead Locking Evaluation of a 616 Error DOT Shifting Failed TroubleshootingAnalyzing Failure During Power UP Evaluation of a 704 Error OUT of SupplyEvaluation of a 765 Error Printhead Failure Evaluation of a 754 Error OUT of RibbonEvaluation of a 755 Error Printhead Open Evaluation of the Control Board AssyGeneral Troubleshooting Suggestions Problem Suggested ActionSendfile POWER-UP SELF-TEST DiagnosticsTest Label Level Data Dump Mode Service DiagnosticsAccessing Diagnostic Modes DiagnosticsSerial Loop Back Test Diagnostics Test ModePerforming a Virgin Printer Reset Parallel Port TestDiagnostics Service Tests Tests and AdjustmentsContinuity Tests Platen Motor Gear Adjustment Print Contrast AdjustmentRibbon Tension Adjustment Checking Supply Quality Eccentric And Locking ScrewTC9830SM Rev. B 7/98 Confidential July General Safety Tips Service ProceduresMaintenance Overview Cover Housing RemovalBridge Rectifier Removal Power Transformer AssemblyTransformer Removal AC Inlet RemovalControl Board Assy. Removal Upper Supply Guide Removal Ribbon Spool Assembly RemovalRibbon Roller Assembly Removal Printhead Module RemovalLatch Fascia Removal Print Assembly RemovalPlaten Module Removal Bi-Cell Sensor Removal Platen Module ReplacementBi-Cell Sensor Replacement Lower Supply Guide RemovalPlaten Motor Supply HolderPeel Module TC9830SM Rev. B 7/98 Confidential July Using Flash Flash Downloading ProceduresUsing Flash Supply DEFLECTOR/BI- Cell Emitter IR LED Supply Sensing SystemsSupply DETECTION/TRACKING System Version 5.2 or greaterSupply Feeding Lower Supply GUIDE/BI- Cell SensorSupply Sensing Mechanical Adjustments Bi-Cell Sensor AdjustmentBi-Cell Sensor Adjustment Replacing a SensorTo set/adjust the aperture center sensor Sensor Setup with Version 5.2 or GreaterPower UP Sensor Recognition To set/adjust the die cut edge sensorPerforming a Sensor Display Test DescriptionReading AN Error Label Code DescriptionPrinter Error/Status Codes Printer Error/Status Codes TC9830SM Rev. B 7/98 Confidential July Communication Failures 410 CodeMachine Faults 700 Data Formatting Failures 571Code Description Hard Printer Faults 900 Flash Faults 930Appendix B Connectors and Cables Printhead Assembly July TC9830SM Rev. B 7/98 ConfidentialFigure B- 3. CN Platen Stepper Motor Figure B- 6. CN 6 Transformer Output Power Board Ground Daughter Board Connectors Figure B- 10. CNTC9830SM Rev. B 7/98 Confidential July Appendix C Connector Locations Figure C- 1. Control Board Assy. Mother BoardFigure C-2. Control Board Assy. Daugher Board Appendix D Model 928 Stacker SpecificationsInstallation Functional DescriptionError Messages TroubleshootingCables and Connectors Knife Connector Pin Signal Control Board CN1 PinConnector J2 Pin Signal/Pin Control Board Connector CN2 Pin Power Supply Connector J1 Signal Power Switch SW1Control Board CN3 Pin Full Sensor S1 Pin Jam Sensor S2 Pin Connector J1 Pin Color Maintenance ProceduresLubrication Replacing Transport Assembly Replace RollersReplace Stepper Motor Replace Power SupplyReplace DC Motor Replace Stacker SensorsTAG CUT Dimensions Appendix E 926 Knife AssemblyKnife Specifications Evaluation of ErrorConnector Voltage Connector Pin VoltageModel 926 Knife Drive Board Replacement Blade Assembly ReplacementMotor Replacement Connectors and Cables TC9830SM Rev. B 7/98 Confidential July

9835TM, 9820TM, 9830TM specifications

Monarch 9830TM, 9820TM, and 9835TM are part of a robust family of printers designed to meet the evolving demands of modern businesses. These printers are renowned for their efficiency, quality, and versatility in handling various print tasks.

The Monarch 9830TM is particularly notable for its high-speed printing capabilities. It can deliver up to 600 dpi resolution, ensuring that images and text are sharp and vibrant. The printer is equipped with a user-friendly interface that supports seamless operation, making it accessible for users with varying technical expertise. Its compact design allows for easy integration into existing workflows, maximizing office space efficiency.

The Monarch 9820TM places a strong emphasis on durability. This model is built to withstand the rigors of heavy use, with a robust construction that ensures reliability over time. It features advanced thermal printing technology that not only enhances print quality but also reduces maintenance needs and operational costs. The 9820TM is particularly well-suited for environments that demand high-volume printing, such as retail and logistics.

On the other hand, the Monarch 9835TM introduces wireless connectivity capabilities, enabling mobile printing solutions. This model supports both Bluetooth and Wi-Fi connections, facilitating seamless communication with various devices. With the 9835TM, users can print directly from smartphones, tablets, or laptops, adding a layer of convenience that aligns with today’s mobile-centric work culture.

All three models utilize robust security features to protect sensitive data during printing tasks. They implement encryption protocols and access controls, ensuring that only authorized personnel can initiate print jobs. This focus on security is essential for businesses that deal with confidential information.

The Monarch series is also designed with energy efficiency in mind. These printers comply with eco-friendly standards, reducing power consumption without compromising performance. This commitment to sustainability makes them an appealing choice for organizations looking to lower their carbon footprint.

In conclusion, the Monarch 9830TM, 9820TM, and 9835TM stand out in the market for their combination of speed, durability, wireless capabilities, and security features. These printers cater to diverse business needs, from high-volume printing to mobile connectivity, ensuring they remain a reliable choice for professionals looking to enhance productivity.
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