Monarch 9830TM, 9835TM, 9820TM Troubleshooting, Cables and Connectors, Error Messages, Alignment

Page 67

9820/9830/9835 Service Manual

Model 928 Stacker

2.Turn printer off.

3.Lift the knife/printer slightly and slide the knife on to the stacker mounting plate tabs.

4.Attach stacker AC power cable to stacker and AC power outlet.

5.Attach knife-to-stacker cable.

6.Adjust cutter as necessary. Refer to Operating Instructions TC0928OI.

CAUTION

To avoid damage to the motor, the stacker rollers and

front of knife must not be in direct contact.

NOTE: When installing, make sure the stacker is properly aligned with the knife. The stacker tray should angle down and away from the

926.Align the stacker by lowering the stacker’s feet, turn them in to lower and out to raise the stacker. Lock the legs in place by tightening the locking nut provided.

TROUBLESHOOTING

1. Check AC inlet fuse and power switch.

2.Ensure the stacker-to-knife harness is properly connected.

3.Inspect stacker drive belts for proper adjustment.

4.Check all wiring harness connector for proper connection.

Error Messages

Error Message 761 is shown on the printer display if a stacker fault or jam is detected.

Stacker Full: Empty the tray. Press Clear to clear the error and resume printing.

Stacker Jam: Clear the jam. Press Clear to clear the error and resume printing.

If the jam is not inside the stacker, check inside the knife or printer.

Alignment

The stacker’s bed must slant slightly down (away from the knife). Raise or lower the stacker’s feet by turning them. Tighten leg nuts to lock into place. For additional alignments, refer to the Operating Instructions, TC0928OI.

CABLES AND CONNECTORS

The following tables provide pinouts for stacker connectors. Connector locations are shown in Figure D-1.

Table D- 1. Stacker Control Harness.

Knife Connector Pin

Signal

Control Board CN1 Pin

 

 

 

1

STKR_ENABLE

1

2

STKR_PRESENT

3

3

GND

5

4

+12Vdc

7

5

GND

9

6

STKR_ERROR

10

7

N/C

 

8

N/C

 

9

+12Vdc

2

10

GND

4

11

 

6

12

 

8

13

 

10

14

N/C

 

15

N/C

 

60

TC9830SM Rev. B 7/98 Confidential

July 1998

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Page 66 Page 68
Contents Monarch 9820/ 9830 Printers Table of Contents TC9830SM Rev. B 7/98 Confidential TroubleshootingDiagnostics Tests and AdjustmentsTC9830SM Rev. B 7/98 Confidential Iii Service ProceduresUsing Flash Supply Sensing SystemsAppendix E 926 Knife Assembly Appendix a Printer ERROR/STATUS CodesAppendix B Connectors and Cables Appendix C Connector Locations Appendix D Model 928 StackerList Of Tables Figure B CN 6 Transformer Output Power TC9830SM Rev. B 7/98 Confidential Vii Safety SummaryViii TC9830SM Rev. B 7/98 Confidential July TC9830SM Rev. B 7/98 Confidential Printer FeaturesPrinter Specifications Printer OptionsVersion 5.2 or Stock SpecificationsTC9830SM Rev. B 7/98 Confidential July Unpacking the Printer Setting DIP SwitchesDocumentation Connecting to a Host Fuse ReplacementUpper DIP Switches Exterior Rear SW2 and SW3 DIP Switch SettingsLower DIP Switches Overview of Modules Functional DescriptionPower Transformer Assembly Control Board AssemblyFunctional Description Operator Control Panel Power ConversionMemory Printer ControlPrint Assembly Feed Assembly Control Panel Assembly Supply Holder AssemblyPrinthead Locking Evaluation of a 704 Error OUT of Supply TroubleshootingAnalyzing Failure During Power UP Evaluation of a 616 Error DOT Shifting FailedEvaluation of the Control Board Assy Evaluation of a 754 Error OUT of RibbonEvaluation of a 755 Error Printhead Open Evaluation of a 765 Error Printhead FailureProblem Suggested Action General Troubleshooting SuggestionsSendfile POWER-UP SELF-TEST DiagnosticsTest Label Level Diagnostics Service DiagnosticsAccessing Diagnostic Modes Data Dump ModeParallel Port Test Diagnostics Test ModePerforming a Virgin Printer Reset Serial Loop Back TestDiagnostics Service Tests Tests and AdjustmentsContinuity Tests Platen Motor Gear Adjustment Print Contrast AdjustmentRibbon Tension Adjustment Eccentric And Locking Screw Checking Supply QualityTC9830SM Rev. B 7/98 Confidential July Cover Housing Removal Service ProceduresMaintenance Overview General Safety TipsAC Inlet Removal Power Transformer AssemblyTransformer Removal Bridge Rectifier RemovalControl Board Assy. Removal Printhead Module Removal Ribbon Spool Assembly RemovalRibbon Roller Assembly Removal Upper Supply Guide RemovalLatch Fascia Removal Print Assembly RemovalPlaten Module Removal Lower Supply Guide Removal Platen Module ReplacementBi-Cell Sensor Replacement Bi-Cell Sensor RemovalPlaten Motor Supply HolderPeel Module TC9830SM Rev. B 7/98 Confidential July Flash Downloading Procedures Using FlashUsing Flash Version 5.2 or greater Supply Sensing SystemsSupply DETECTION/TRACKING System Supply DEFLECTOR/BI- Cell Emitter IR LEDSupply Feeding Lower Supply GUIDE/BI- Cell SensorSupply Sensing Bi-Cell Sensor Adjustment Mechanical AdjustmentsReplacing a Sensor Bi-Cell Sensor AdjustmentTo set/adjust the die cut edge sensor Sensor Setup with Version 5.2 or GreaterPower UP Sensor Recognition To set/adjust the aperture center sensorDescription Performing a Sensor Display TestCode Description Reading AN Error LabelPrinter Error/Status Codes Printer Error/Status Codes TC9830SM Rev. B 7/98 Confidential July Code Communication Failures 410Data Formatting Failures 571 Machine Faults 700Code Description Flash Faults 930 Hard Printer Faults 900Printhead Assembly July TC9830SM Rev. B 7/98 Confidential Appendix B Connectors and CablesFigure B- 3. CN Platen Stepper Motor Figure B- 6. CN 6 Transformer Output Power Board Ground Figure B- 10. CN Daughter Board ConnectorsTC9830SM Rev. B 7/98 Confidential July Figure C- 1. Control Board Assy. Mother Board Appendix C Connector LocationsFigure C-2. Control Board Assy. Daugher Board Functional Description SpecificationsInstallation Appendix D Model 928 StackerKnife Connector Pin Signal Control Board CN1 Pin TroubleshootingCables and Connectors Error MessagesConnector J2 Pin Signal/Pin Control Board Connector CN2 Pin Power Supply Connector J1 Signal Power Switch SW1Control Board CN3 Pin Full Sensor S1 Pin Jam Sensor S2 Pin Connector J1 Pin Color Maintenance ProceduresLubrication Replace Rollers Replacing Transport AssemblyReplace Stacker Sensors Replace Power SupplyReplace DC Motor Replace Stepper MotorEvaluation of Error Appendix E 926 Knife AssemblyKnife Specifications TAG CUT DimensionsConnector Pin Voltage Connector VoltageModel 926 Knife Drive Board Replacement Blade Assembly ReplacementMotor Replacement Connectors and Cables TC9830SM Rev. B 7/98 Confidential July

9835TM, 9820TM, 9830TM specifications

Monarch 9830TM, 9820TM, and 9835TM are part of a robust family of printers designed to meet the evolving demands of modern businesses. These printers are renowned for their efficiency, quality, and versatility in handling various print tasks.

The Monarch 9830TM is particularly notable for its high-speed printing capabilities. It can deliver up to 600 dpi resolution, ensuring that images and text are sharp and vibrant. The printer is equipped with a user-friendly interface that supports seamless operation, making it accessible for users with varying technical expertise. Its compact design allows for easy integration into existing workflows, maximizing office space efficiency.

The Monarch 9820TM places a strong emphasis on durability. This model is built to withstand the rigors of heavy use, with a robust construction that ensures reliability over time. It features advanced thermal printing technology that not only enhances print quality but also reduces maintenance needs and operational costs. The 9820TM is particularly well-suited for environments that demand high-volume printing, such as retail and logistics.

On the other hand, the Monarch 9835TM introduces wireless connectivity capabilities, enabling mobile printing solutions. This model supports both Bluetooth and Wi-Fi connections, facilitating seamless communication with various devices. With the 9835TM, users can print directly from smartphones, tablets, or laptops, adding a layer of convenience that aligns with today’s mobile-centric work culture.

All three models utilize robust security features to protect sensitive data during printing tasks. They implement encryption protocols and access controls, ensuring that only authorized personnel can initiate print jobs. This focus on security is essential for businesses that deal with confidential information.

The Monarch series is also designed with energy efficiency in mind. These printers comply with eco-friendly standards, reducing power consumption without compromising performance. This commitment to sustainability makes them an appealing choice for organizations looking to lower their carbon footprint.

In conclusion, the Monarch 9830TM, 9820TM, and 9835TM stand out in the market for their combination of speed, durability, wireless capabilities, and security features. These printers cater to diverse business needs, from high-volume printing to mobile connectivity, ensuring they remain a reliable choice for professionals looking to enhance productivity.
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