Monarch 9835TM, 9830TM, 9820TM manual Hard Printer Faults 900, Flash Faults 930

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9820/9830/9835 Service Manual

Printer Error/Status Codes

HARD PRINTER FAULTS (900 - 910)

Errors 900 to 910 are hard printer faults. If a 900 series error is displayed, turn the printer off, then cycle on again. If the error occurs again, the Main PCB has probably failed and needs to be replaced.

Errors 905, 906, and 907 can occur at any time the printer is powered. The other 900 series errors are only indicated at Level 0, initial power-up test.

Code Description

900RAM test failure.

901ROM/EPROM checksum failure.

902Software timer failure.

903Software interrupt failure.

905Illegal interrupt.

906Non-maskable interrupt.

907Low RAM error.

908Non Volatile RAM checksum failure.

909RAM corrupted.

910Warm restart.

911Version string mismatch.

FLASH FAULTS (930 - 940)

Errors 930 - 940 are errors that may occur during the loading of flash memory.

Code Description

930Error occurred erasing FLASH.

931Error occurred writing FLASH.

932Error occurred writing RAM.

933Communications parity error.

934Communications framing error.

935Communications buffer overran.

936Invalid record type specified.

937Invalid ASCII hex data in record.

938Invalid checksum.

938Invalid record count recorded.

940Illegal FLASH address being programmed.

FAULTS (950 - 999)

Errors 950 - 999 indicate circuit board failure. Call Technical Support.

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TC9830SM Rev. B 7/98 Confidential

July 1998

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Contents Monarch 9820/ 9830 Printers Table of Contents Diagnostics TroubleshootingTests and Adjustments TC9830SM Rev. B 7/98 ConfidentialUsing Flash Service ProceduresSupply Sensing Systems TC9830SM Rev. B 7/98 Confidential IiiAppendix B Connectors and Cables Appendix a Printer ERROR/STATUS CodesAppendix C Connector Locations Appendix D Model 928 Stacker Appendix E 926 Knife AssemblyList Of Tables Figure B CN 6 Transformer Output Power TC9830SM Rev. B 7/98 Confidential Vii Safety SummaryViii TC9830SM Rev. B 7/98 Confidential Printer Specifications Printer FeaturesPrinter Options July TC9830SM Rev. B 7/98 ConfidentialStock Specifications Version 5.2 orTC9830SM Rev. B 7/98 Confidential July Setting DIP Switches Unpacking the PrinterDocumentation Connecting to a Host Fuse ReplacementUpper DIP Switches Exterior Rear SW2 and SW3 DIP Switch SettingsLower DIP Switches Overview of Modules Functional DescriptionControl Board Assembly Power Transformer AssemblyFunctional Description Memory Power ConversionPrinter Control Operator Control PanelPrint Assembly Feed Assembly Supply Holder Assembly Control Panel AssemblyPrinthead Locking Analyzing Failure During Power UP TroubleshootingEvaluation of a 616 Error DOT Shifting Failed Evaluation of a 704 Error OUT of SupplyEvaluation of a 755 Error Printhead Open Evaluation of a 754 Error OUT of RibbonEvaluation of a 765 Error Printhead Failure Evaluation of the Control Board AssyProblem Suggested Action General Troubleshooting SuggestionsSendfile Diagnostics POWER-UP SELF-TESTTest Label Level Accessing Diagnostic Modes Service DiagnosticsData Dump Mode DiagnosticsPerforming a Virgin Printer Reset Diagnostics Test ModeSerial Loop Back Test Parallel Port TestDiagnostics Tests and Adjustments Service TestsContinuity Tests Print Contrast Adjustment Platen Motor Gear AdjustmentRibbon Tension Adjustment Eccentric And Locking Screw Checking Supply QualityTC9830SM Rev. B 7/98 Confidential July Maintenance Overview Service ProceduresGeneral Safety Tips Cover Housing RemovalTransformer Removal Power Transformer AssemblyBridge Rectifier Removal AC Inlet RemovalControl Board Assy. Removal Ribbon Roller Assembly Removal Ribbon Spool Assembly RemovalUpper Supply Guide Removal Printhead Module RemovalPrint Assembly Removal Latch Fascia RemovalPlaten Module Removal Bi-Cell Sensor Replacement Platen Module ReplacementBi-Cell Sensor Removal Lower Supply Guide RemovalSupply Holder Platen MotorPeel Module TC9830SM Rev. B 7/98 Confidential July Flash Downloading Procedures Using FlashUsing Flash Supply DETECTION/TRACKING System Supply Sensing SystemsSupply DEFLECTOR/BI- Cell Emitter IR LED Version 5.2 or greaterLower Supply GUIDE/BI- Cell Sensor Supply FeedingSupply Sensing Bi-Cell Sensor Adjustment Mechanical AdjustmentsReplacing a Sensor Bi-Cell Sensor AdjustmentPower UP Sensor Recognition Sensor Setup with Version 5.2 or GreaterTo set/adjust the aperture center sensor To set/adjust the die cut edge sensorDescription Performing a Sensor Display TestCode Description Reading AN Error LabelPrinter Error/Status Codes Printer Error/Status Codes TC9830SM Rev. B 7/98 Confidential July Code Communication Failures 410Data Formatting Failures 571 Machine Faults 700Code Description Flash Faults 930 Hard Printer Faults 900Printhead Assembly July TC9830SM Rev. B 7/98 Confidential Appendix B Connectors and CablesFigure B- 3. CN Platen Stepper Motor Figure B- 6. CN 6 Transformer Output Power Board Ground Figure B- 10. CN Daughter Board ConnectorsTC9830SM Rev. B 7/98 Confidential July Figure C- 1. Control Board Assy. Mother Board Appendix C Connector LocationsFigure C-2. Control Board Assy. Daugher Board Installation SpecificationsAppendix D Model 928 Stacker Functional DescriptionCables and Connectors TroubleshootingError Messages Knife Connector Pin Signal Control Board CN1 PinPower Supply Connector J1 Signal Power Switch SW1 Connector J2 Pin Signal/Pin Control Board Connector CN2 PinControl Board CN3 Pin Full Sensor S1 Pin Jam Sensor S2 Pin Maintenance Procedures Connector J1 Pin ColorLubrication Replace Rollers Replacing Transport AssemblyReplace DC Motor Replace Power SupplyReplace Stepper Motor Replace Stacker SensorsKnife Specifications Appendix E 926 Knife AssemblyTAG CUT Dimensions Evaluation of ErrorConnector Pin Voltage Connector VoltageModel 926 Knife Blade Assembly Replacement Drive Board ReplacementMotor Replacement Connectors and Cables TC9830SM Rev. B 7/98 Confidential July

9835TM, 9820TM, 9830TM specifications

Monarch 9830TM, 9820TM, and 9835TM are part of a robust family of printers designed to meet the evolving demands of modern businesses. These printers are renowned for their efficiency, quality, and versatility in handling various print tasks.

The Monarch 9830TM is particularly notable for its high-speed printing capabilities. It can deliver up to 600 dpi resolution, ensuring that images and text are sharp and vibrant. The printer is equipped with a user-friendly interface that supports seamless operation, making it accessible for users with varying technical expertise. Its compact design allows for easy integration into existing workflows, maximizing office space efficiency.

The Monarch 9820TM places a strong emphasis on durability. This model is built to withstand the rigors of heavy use, with a robust construction that ensures reliability over time. It features advanced thermal printing technology that not only enhances print quality but also reduces maintenance needs and operational costs. The 9820TM is particularly well-suited for environments that demand high-volume printing, such as retail and logistics.

On the other hand, the Monarch 9835TM introduces wireless connectivity capabilities, enabling mobile printing solutions. This model supports both Bluetooth and Wi-Fi connections, facilitating seamless communication with various devices. With the 9835TM, users can print directly from smartphones, tablets, or laptops, adding a layer of convenience that aligns with today’s mobile-centric work culture.

All three models utilize robust security features to protect sensitive data during printing tasks. They implement encryption protocols and access controls, ensuring that only authorized personnel can initiate print jobs. This focus on security is essential for businesses that deal with confidential information.

The Monarch series is also designed with energy efficiency in mind. These printers comply with eco-friendly standards, reducing power consumption without compromising performance. This commitment to sustainability makes them an appealing choice for organizations looking to lower their carbon footprint.

In conclusion, the Monarch 9830TM, 9820TM, and 9835TM stand out in the market for their combination of speed, durability, wireless capabilities, and security features. These printers cater to diverse business needs, from high-volume printing to mobile connectivity, ensuring they remain a reliable choice for professionals looking to enhance productivity.
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