Monarch 9835TM, 9830TM, 9820TM manual General Troubleshooting Suggestions, Problem Suggested Action

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Troubleshooting

9820/9830/9835 Service Manual

The external Coax/TwinAx Interface is a 15 position connector into which is plugged either a Coax adapter cable or a TwinAx adapter cable. (All electronic activity for the serial port is limited to the Control Board Assembly. All electronic activity through CN1 is limited to the Control Board Assy.) There is a small circuit board mounted on the inside rear printer wall that interconnects the 15 position external connector with the internal CN5. Both CN1 and CN5 share common PCB electronics.

1.Make sure the printer is plugged in and connected to a host with the proper cables. See Connecting to a Host, in Chapter 1.

2.Compare host communication values to values reported on the test label. See Test Label (Level 1), in Chapter 4, for instructions on printing a test label.

3.Check printer ports using SENDFILE to send an ENQ.

GENERAL TROUBLESHOOTING SUGGESTIONS

There are a number of printer self-reporting fault detection/fault isolation avenues built into the 9820/9830/9835 printers. Three digit status codes, detailed in Appendix A, all help to pinpoint the problem. In addition, the printer provides status information in the two test labels, in the SENDFILE service diagnostics tests, and in information labels printed in response to a FEED command following a status code between 571 through 619.

PROBLEM

SUGGESTED ACTION

Printer does not print test labels

Check for status code on LCD.

 

Verify stock is installed correctly.

 

Verify ribbon is installed correctly.

 

Verify printer voltage measurements.

 

Verify printhead is installed correctly.

 

Verify printhead harness connection is on PCB.

 

Verify DIP switch settings.

 

Confirm supply feed operation.

 

Confirm ribbon feed operation.

 

Perform sensor display service test using SENDFILE.

 

Perform test label immediate command.

 

Replace control panel.

 

Replace printhead.

 

Replace Control Board Assy.

Printer only prints test labels

Check for status code on LCD.

 

Verify comm DIP switch settings.

 

Perform serial /parallel comm test.

 

Perform data transfer immediate commands.

 

Transfer format using Windows Terminal.

July 1998

TC9830SM Rev. B 7/98 Confidential

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Contents Monarch 9820/ 9830 Printers Table of Contents Troubleshooting DiagnosticsTests and Adjustments TC9830SM Rev. B 7/98 ConfidentialService Procedures Using FlashSupply Sensing Systems TC9830SM Rev. B 7/98 Confidential IiiAppendix a Printer ERROR/STATUS Codes Appendix B Connectors and CablesAppendix C Connector Locations Appendix D Model 928 Stacker Appendix E 926 Knife AssemblyList Of Tables Figure B CN 6 Transformer Output Power Safety Summary TC9830SM Rev. B 7/98 Confidential ViiViii TC9830SM Rev. B 7/98 Confidential Printer Features Printer SpecificationsPrinter Options July TC9830SM Rev. B 7/98 ConfidentialStock Specifications Version 5.2 orTC9830SM Rev. B 7/98 Confidential July Setting DIP Switches Unpacking the PrinterDocumentation Fuse Replacement Connecting to a HostExterior Rear SW2 and SW3 DIP Switch Settings Upper DIP SwitchesLower DIP Switches Functional Description Overview of ModulesControl Board Assembly Power Transformer AssemblyFunctional Description Power Conversion MemoryPrinter Control Operator Control PanelPrint Assembly Feed Assembly Supply Holder Assembly Control Panel AssemblyPrinthead Locking Troubleshooting Analyzing Failure During Power UPEvaluation of a 616 Error DOT Shifting Failed Evaluation of a 704 Error OUT of SupplyEvaluation of a 754 Error OUT of Ribbon Evaluation of a 755 Error Printhead OpenEvaluation of a 765 Error Printhead Failure Evaluation of the Control Board AssyGeneral Troubleshooting Suggestions Problem Suggested ActionSendfile Diagnostics POWER-UP SELF-TESTTest Label Level Service Diagnostics Accessing Diagnostic ModesData Dump Mode DiagnosticsDiagnostics Test Mode Performing a Virgin Printer ResetSerial Loop Back Test Parallel Port TestDiagnostics Tests and Adjustments Service TestsContinuity Tests Print Contrast Adjustment Platen Motor Gear AdjustmentRibbon Tension Adjustment Checking Supply Quality Eccentric And Locking ScrewTC9830SM Rev. B 7/98 Confidential July Service Procedures Maintenance OverviewGeneral Safety Tips Cover Housing RemovalPower Transformer Assembly Transformer RemovalBridge Rectifier Removal AC Inlet RemovalControl Board Assy. Removal Ribbon Spool Assembly Removal Ribbon Roller Assembly RemovalUpper Supply Guide Removal Printhead Module RemovalPrint Assembly Removal Latch Fascia RemovalPlaten Module Removal Platen Module Replacement Bi-Cell Sensor ReplacementBi-Cell Sensor Removal Lower Supply Guide RemovalSupply Holder Platen MotorPeel Module TC9830SM Rev. B 7/98 Confidential July Using Flash Flash Downloading ProceduresUsing Flash Supply Sensing Systems Supply DETECTION/TRACKING SystemSupply DEFLECTOR/BI- Cell Emitter IR LED Version 5.2 or greaterLower Supply GUIDE/BI- Cell Sensor Supply FeedingSupply Sensing Mechanical Adjustments Bi-Cell Sensor AdjustmentBi-Cell Sensor Adjustment Replacing a SensorSensor Setup with Version 5.2 or Greater Power UP Sensor RecognitionTo set/adjust the aperture center sensor To set/adjust the die cut edge sensorPerforming a Sensor Display Test DescriptionReading AN Error Label Code DescriptionPrinter Error/Status Codes Printer Error/Status Codes TC9830SM Rev. B 7/98 Confidential July Communication Failures 410 CodeMachine Faults 700 Data Formatting Failures 571Code Description Hard Printer Faults 900 Flash Faults 930Appendix B Connectors and Cables Printhead Assembly July TC9830SM Rev. B 7/98 ConfidentialFigure B- 3. CN Platen Stepper Motor Figure B- 6. CN 6 Transformer Output Power Board Ground Daughter Board Connectors Figure B- 10. CNTC9830SM Rev. B 7/98 Confidential July Appendix C Connector Locations Figure C- 1. Control Board Assy. Mother BoardFigure C-2. Control Board Assy. Daugher Board Specifications InstallationAppendix D Model 928 Stacker Functional DescriptionTroubleshooting Cables and ConnectorsError Messages Knife Connector Pin Signal Control Board CN1 PinPower Supply Connector J1 Signal Power Switch SW1 Connector J2 Pin Signal/Pin Control Board Connector CN2 PinControl Board CN3 Pin Full Sensor S1 Pin Jam Sensor S2 Pin Maintenance Procedures Connector J1 Pin ColorLubrication Replacing Transport Assembly Replace RollersReplace Power Supply Replace DC MotorReplace Stepper Motor Replace Stacker SensorsAppendix E 926 Knife Assembly Knife SpecificationsTAG CUT Dimensions Evaluation of ErrorConnector Voltage Connector Pin VoltageModel 926 Knife Blade Assembly Replacement Drive Board ReplacementMotor Replacement Connectors and Cables TC9830SM Rev. B 7/98 Confidential July

9835TM, 9820TM, 9830TM specifications

Monarch 9830TM, 9820TM, and 9835TM are part of a robust family of printers designed to meet the evolving demands of modern businesses. These printers are renowned for their efficiency, quality, and versatility in handling various print tasks.

The Monarch 9830TM is particularly notable for its high-speed printing capabilities. It can deliver up to 600 dpi resolution, ensuring that images and text are sharp and vibrant. The printer is equipped with a user-friendly interface that supports seamless operation, making it accessible for users with varying technical expertise. Its compact design allows for easy integration into existing workflows, maximizing office space efficiency.

The Monarch 9820TM places a strong emphasis on durability. This model is built to withstand the rigors of heavy use, with a robust construction that ensures reliability over time. It features advanced thermal printing technology that not only enhances print quality but also reduces maintenance needs and operational costs. The 9820TM is particularly well-suited for environments that demand high-volume printing, such as retail and logistics.

On the other hand, the Monarch 9835TM introduces wireless connectivity capabilities, enabling mobile printing solutions. This model supports both Bluetooth and Wi-Fi connections, facilitating seamless communication with various devices. With the 9835TM, users can print directly from smartphones, tablets, or laptops, adding a layer of convenience that aligns with today’s mobile-centric work culture.

All three models utilize robust security features to protect sensitive data during printing tasks. They implement encryption protocols and access controls, ensuring that only authorized personnel can initiate print jobs. This focus on security is essential for businesses that deal with confidential information.

The Monarch series is also designed with energy efficiency in mind. These printers comply with eco-friendly standards, reducing power consumption without compromising performance. This commitment to sustainability makes them an appealing choice for organizations looking to lower their carbon footprint.

In conclusion, the Monarch 9830TM, 9820TM, and 9835TM stand out in the market for their combination of speed, durability, wireless capabilities, and security features. These printers cater to diverse business needs, from high-volume printing to mobile connectivity, ensuring they remain a reliable choice for professionals looking to enhance productivity.
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