Monarch 9830TM, 9835TM, 9820TM Serial Loop Back Test, Parallel Port Test, Diagnostics Test Mode

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Diagnostics

9820/9830/9835 Service Manual

applies only when you are in Data Dump mode.

Serial Loop Back Test

This test evaluates serial port circuits on the Control Board Assembly (nothing external to the Control Board), so communication setting DIPs 1 through 10 do not affect this test.

TOOLS REQUIRED:

∙Loop Back Plug 114271

1.Turn printer off and disconnect host serial port connector from CN 7.

2.Install Loop Back Plug into RS-232 Serial Port CN 7. See Figure 4-4 for plug wiring.

3.Turn the printer on and go into Diagnostics Test Mode 2 (002). This is accomplished by pressing the Feed or Clear key from Mode 1 (001).

4.Press PAUSE.

Jumper Pins Signal

2-3TXD-RXD

4-6RTS/DSR

5-20DTR-CTS

Figure 4- 2. Loop Back Plug Wiring

5.The test runs automatically once initiated, and takes approximately two seconds.

6.If the test passes, 222 is displayed. If the test fails (Loopback Plug not installed, installed incorrectly, or bad Control Board Assy. components) error #499 is displayed.

7.Press Feed and Clear to exit.

Parallel Port Test

The parallel port timeout test can be used with version

3.1or greater firmware. When the parallel port is in flow control, the printer continues to accept data one character at a time until the entire receive buffer is full. The rate that data is accepted can be set through this diagnostic mode. The default is one character per every 10 seconds. This value prints out on the test label.

To change the parallel port timeout:

1.Set lower DIP switch 3 to ON. The display reads 000.

2.Press Feed and Clear at the same time until the display reads 003 (Mode 3).

3.Press Pause to enter the parallel port timeout mode.

4.Press Clear to increase the timeout and press Feed to decrease the timeout.

The display changes to show the amount of the timeout.

5.Press Feed and Clear at the same time to exit data dump mode. The display reads 000.

The amount of data the application processes from the communication driver is 128 bytes at a time. Flow control is now activated when there is 512 bytes left available in the buffer and flow control is now deactivated when there is 1024 bytes available in the receive queue.

Diagnostics Test Mode

There are two types of Diagnostics Tests; those performed off-line by pressing some keys and those performed using SENDFILE. Table 4-1 lists the tests and procedures that can be performed in Diagnostics Test mode.

Table 4- 1. Diagnostics Tests

DIAGNOSTICS

OFF-LINE

 

TEST

ONLINE

KEYS

 

 

 

Loop Back Test

off-line

Pause

Virgin Printer Reset

off-line

Feed+Clear+

 

 

Pause

 

 

 

Performing a Virgin Printer Reset

A Virgin Printer Reset sets the printer to its original factory settings and erases all data in RAM. To initiate a virgin reset, hold down Feed + Clear + Pause for approximately two seconds, and release.

NOTE: Using “Virgin Reset Command“ in SENDFILE requires the Service Password.

Printing a Test Label

Print a test label by pressing the Feed while in Data Dump mode or Diagnostics Test mode. For more information on printing a test label, see “Test Label,” earlier in this chapter.

July 1998

TC9830SM Rev. B 7/98 Confidential

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Contents Monarch 9820/ 9830 Printers Table of Contents Troubleshooting DiagnosticsTests and Adjustments TC9830SM Rev. B 7/98 ConfidentialService Procedures Using FlashSupply Sensing Systems TC9830SM Rev. B 7/98 Confidential IiiAppendix a Printer ERROR/STATUS Codes Appendix B Connectors and CablesAppendix C Connector Locations Appendix D Model 928 Stacker Appendix E 926 Knife AssemblyList Of Tables Figure B CN 6 Transformer Output Power Safety Summary TC9830SM Rev. B 7/98 Confidential ViiViii TC9830SM Rev. B 7/98 Confidential Printer Features Printer SpecificationsPrinter Options July TC9830SM Rev. B 7/98 ConfidentialVersion 5.2 or Stock SpecificationsTC9830SM Rev. B 7/98 Confidential July Unpacking the Printer Setting DIP SwitchesDocumentation Fuse Replacement Connecting to a HostExterior Rear SW2 and SW3 DIP Switch Settings Upper DIP SwitchesLower DIP Switches Functional Description Overview of ModulesPower Transformer Assembly Control Board AssemblyFunctional Description Power Conversion MemoryPrinter Control Operator Control PanelPrint Assembly Feed Assembly Control Panel Assembly Supply Holder AssemblyPrinthead Locking Troubleshooting Analyzing Failure During Power UPEvaluation of a 616 Error DOT Shifting Failed Evaluation of a 704 Error OUT of SupplyEvaluation of a 754 Error OUT of Ribbon Evaluation of a 755 Error Printhead OpenEvaluation of a 765 Error Printhead Failure Evaluation of the Control Board AssyGeneral Troubleshooting Suggestions Problem Suggested ActionSendfile POWER-UP SELF-TEST DiagnosticsTest Label Level Service Diagnostics Accessing Diagnostic ModesData Dump Mode DiagnosticsDiagnostics Test Mode Performing a Virgin Printer ResetSerial Loop Back Test Parallel Port TestDiagnostics Service Tests Tests and AdjustmentsContinuity Tests Platen Motor Gear Adjustment Print Contrast AdjustmentRibbon Tension Adjustment Checking Supply Quality Eccentric And Locking ScrewTC9830SM Rev. B 7/98 Confidential July Service Procedures Maintenance OverviewGeneral Safety Tips Cover Housing RemovalPower Transformer Assembly Transformer RemovalBridge Rectifier Removal AC Inlet RemovalControl Board Assy. Removal Ribbon Spool Assembly Removal Ribbon Roller Assembly RemovalUpper Supply Guide Removal Printhead Module RemovalLatch Fascia Removal Print Assembly RemovalPlaten Module Removal Platen Module Replacement Bi-Cell Sensor ReplacementBi-Cell Sensor Removal Lower Supply Guide RemovalPlaten Motor Supply HolderPeel Module TC9830SM Rev. B 7/98 Confidential July Using Flash Flash Downloading ProceduresUsing Flash Supply Sensing Systems Supply DETECTION/TRACKING SystemSupply DEFLECTOR/BI- Cell Emitter IR LED Version 5.2 or greaterSupply Feeding Lower Supply GUIDE/BI- Cell SensorSupply Sensing Mechanical Adjustments Bi-Cell Sensor AdjustmentBi-Cell Sensor Adjustment Replacing a SensorSensor Setup with Version 5.2 or Greater Power UP Sensor RecognitionTo set/adjust the aperture center sensor To set/adjust the die cut edge sensorPerforming a Sensor Display Test DescriptionReading AN Error Label Code DescriptionPrinter Error/Status Codes Printer Error/Status Codes TC9830SM Rev. B 7/98 Confidential July Communication Failures 410 CodeMachine Faults 700 Data Formatting Failures 571Code Description Hard Printer Faults 900 Flash Faults 930Appendix B Connectors and Cables Printhead Assembly July TC9830SM Rev. B 7/98 ConfidentialFigure B- 3. CN Platen Stepper Motor Figure B- 6. CN 6 Transformer Output Power Board Ground Daughter Board Connectors Figure B- 10. CNTC9830SM Rev. B 7/98 Confidential July Appendix C Connector Locations Figure C- 1. Control Board Assy. Mother BoardFigure C-2. Control Board Assy. Daugher Board Specifications InstallationAppendix D Model 928 Stacker Functional DescriptionTroubleshooting Cables and ConnectorsError Messages Knife Connector Pin Signal Control Board CN1 PinConnector J2 Pin Signal/Pin Control Board Connector CN2 Pin Power Supply Connector J1 Signal Power Switch SW1Control Board CN3 Pin Full Sensor S1 Pin Jam Sensor S2 Pin Connector J1 Pin Color Maintenance ProceduresLubrication Replacing Transport Assembly Replace RollersReplace Power Supply Replace DC MotorReplace Stepper Motor Replace Stacker SensorsAppendix E 926 Knife Assembly Knife SpecificationsTAG CUT Dimensions Evaluation of ErrorConnector Voltage Connector Pin VoltageModel 926 Knife Drive Board Replacement Blade Assembly ReplacementMotor Replacement Connectors and Cables TC9830SM Rev. B 7/98 Confidential July

9835TM, 9820TM, 9830TM specifications

Monarch 9830TM, 9820TM, and 9835TM are part of a robust family of printers designed to meet the evolving demands of modern businesses. These printers are renowned for their efficiency, quality, and versatility in handling various print tasks.

The Monarch 9830TM is particularly notable for its high-speed printing capabilities. It can deliver up to 600 dpi resolution, ensuring that images and text are sharp and vibrant. The printer is equipped with a user-friendly interface that supports seamless operation, making it accessible for users with varying technical expertise. Its compact design allows for easy integration into existing workflows, maximizing office space efficiency.

The Monarch 9820TM places a strong emphasis on durability. This model is built to withstand the rigors of heavy use, with a robust construction that ensures reliability over time. It features advanced thermal printing technology that not only enhances print quality but also reduces maintenance needs and operational costs. The 9820TM is particularly well-suited for environments that demand high-volume printing, such as retail and logistics.

On the other hand, the Monarch 9835TM introduces wireless connectivity capabilities, enabling mobile printing solutions. This model supports both Bluetooth and Wi-Fi connections, facilitating seamless communication with various devices. With the 9835TM, users can print directly from smartphones, tablets, or laptops, adding a layer of convenience that aligns with today’s mobile-centric work culture.

All three models utilize robust security features to protect sensitive data during printing tasks. They implement encryption protocols and access controls, ensuring that only authorized personnel can initiate print jobs. This focus on security is essential for businesses that deal with confidential information.

The Monarch series is also designed with energy efficiency in mind. These printers comply with eco-friendly standards, reducing power consumption without compromising performance. This commitment to sustainability makes them an appealing choice for organizations looking to lower their carbon footprint.

In conclusion, the Monarch 9830TM, 9820TM, and 9835TM stand out in the market for their combination of speed, durability, wireless capabilities, and security features. These printers cater to diverse business needs, from high-volume printing to mobile connectivity, ensuring they remain a reliable choice for professionals looking to enhance productivity.
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