Monarch 9835TM, 9830TM, 9820TM manual Communication Failures 410, Code

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Description

Printer Error/Status Codes

9820/9830/9835 Service Manual

325Duplicating direction must be 0 (insert after) or 1 (insert before) in duplicate fields for graphics.

327Amount of row adjustment must be 0 to 999 dots in duplicate fields for graphics.

328Duplicate count must be 0 to 999.

340Bitmap line encoding must be H (hex) or R (run length).

350Font selector must be 1 to 9999.

351Font data length must be 68 to 16384.

352Insufficient font memory is available for downloaded font.

380Job request is outside range 0 to 4.

400The character immediately following { is invalid.

402Field separator is not in expected location.

403Field separator was not found.

404The number or string that is currently being processed is too long.

405Too many fields exist in format. You cannot have more than 1000 fields in format. Lines, boxes, and constant text fields count as fields.

409The printer memory is full. Delete unnecessary formats or graphics from memory. If you are using a graphic file that is very large, consider using another mapping method (such as run length encoding) to reduce required memory.

COMMUNICATION FAILURES (410 - 499)

Errors 410 to 414 are usually caused by a hardware failure, by an incorrect SETUP option, or by the host PC ignoring flow control (XON/XOFF, CTS/RTS, or DTR). The serial communication settings are:

Baud rate

1200, 2400, 4800, 9600, 19200, 38400

Word length

7 or 8

Stop bits

1 or 2

Parity

Odd, Even, None

Flow control

None, XON/XOFF, CTS/RTS, DTR

Code

410Parity on printer doesn’t match parity on host. Check parity setting under SETUP options.

411Framing error. The printer cannot communicate with host. Make sure host is turned on, communication cables are connected correctly, port settings are correct, and communications are active. Check baud rate, word length, and stop bits to make sure they match those at host. Do not toggle between Microsoft® Windows® and MS-DOS, while using COPY command, or you will receive a framing error. Exit Windows before using COPY command. Re-transmit data.

412There is a problem with flow control between printer and host. Make sure printer and host flow control settings match (both are DTR or both are XON/XOFF).

413Online receive queue is full. Check your printer's XON/XOFF or DTR SETUP values to be sure there isn't a flow control problem.

414The internal keyboard buffer is full or you need a new keypad.

415The buffer size you defined exceeds total available in your machine.

July 1998

TC9830SM Rev. B 7/98 Confidential

47

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Contents Monarch 9820/ 9830 Printers Table of Contents Tests and Adjustments TroubleshootingDiagnostics TC9830SM Rev. B 7/98 ConfidentialSupply Sensing Systems Service ProceduresUsing Flash TC9830SM Rev. B 7/98 Confidential IiiAppendix C Connector Locations Appendix D Model 928 Stacker Appendix a Printer ERROR/STATUS CodesAppendix B Connectors and Cables Appendix E 926 Knife AssemblyList Of Tables Figure B CN 6 Transformer Output Power Safety Summary TC9830SM Rev. B 7/98 Confidential ViiViii TC9830SM Rev. B 7/98 Confidential Printer Options Printer FeaturesPrinter Specifications July TC9830SM Rev. B 7/98 ConfidentialStock Specifications Version 5.2 orTC9830SM Rev. B 7/98 Confidential July Setting DIP Switches Unpacking the PrinterDocumentation Fuse Replacement Connecting to a HostExterior Rear SW2 and SW3 DIP Switch Settings Upper DIP SwitchesLower DIP Switches Functional Description Overview of ModulesControl Board Assembly Power Transformer AssemblyFunctional Description Printer Control Power ConversionMemory Operator Control PanelPrint Assembly Feed Assembly Supply Holder Assembly Control Panel AssemblyPrinthead Locking Evaluation of a 616 Error DOT Shifting Failed TroubleshootingAnalyzing Failure During Power UP Evaluation of a 704 Error OUT of SupplyEvaluation of a 765 Error Printhead Failure Evaluation of a 754 Error OUT of RibbonEvaluation of a 755 Error Printhead Open Evaluation of the Control Board AssyGeneral Troubleshooting Suggestions Problem Suggested ActionSendfile Diagnostics POWER-UP SELF-TESTTest Label Level Data Dump Mode Service DiagnosticsAccessing Diagnostic Modes DiagnosticsSerial Loop Back Test Diagnostics Test ModePerforming a Virgin Printer Reset Parallel Port TestDiagnostics Tests and Adjustments Service TestsContinuity Tests Print Contrast Adjustment Platen Motor Gear AdjustmentRibbon Tension Adjustment Checking Supply Quality Eccentric And Locking ScrewTC9830SM Rev. B 7/98 Confidential July General Safety Tips Service ProceduresMaintenance Overview Cover Housing RemovalBridge Rectifier Removal Power Transformer AssemblyTransformer Removal AC Inlet RemovalControl Board Assy. Removal Upper Supply Guide Removal Ribbon Spool Assembly RemovalRibbon Roller Assembly Removal Printhead Module RemovalPrint Assembly Removal Latch Fascia RemovalPlaten Module Removal Bi-Cell Sensor Removal Platen Module ReplacementBi-Cell Sensor Replacement Lower Supply Guide RemovalSupply Holder Platen MotorPeel Module TC9830SM Rev. B 7/98 Confidential July Using Flash Flash Downloading ProceduresUsing Flash Supply DEFLECTOR/BI- Cell Emitter IR LED Supply Sensing SystemsSupply DETECTION/TRACKING System Version 5.2 or greaterLower Supply GUIDE/BI- Cell Sensor Supply FeedingSupply Sensing Mechanical Adjustments Bi-Cell Sensor AdjustmentBi-Cell Sensor Adjustment Replacing a SensorTo set/adjust the aperture center sensor Sensor Setup with Version 5.2 or GreaterPower UP Sensor Recognition To set/adjust the die cut edge sensorPerforming a Sensor Display Test DescriptionReading AN Error Label Code DescriptionPrinter Error/Status Codes Printer Error/Status Codes TC9830SM Rev. B 7/98 Confidential July Communication Failures 410 CodeMachine Faults 700 Data Formatting Failures 571Code Description Hard Printer Faults 900 Flash Faults 930Appendix B Connectors and Cables Printhead Assembly July TC9830SM Rev. B 7/98 ConfidentialFigure B- 3. CN Platen Stepper Motor Figure B- 6. CN 6 Transformer Output Power Board Ground Daughter Board Connectors Figure B- 10. CNTC9830SM Rev. B 7/98 Confidential July Appendix C Connector Locations Figure C- 1. Control Board Assy. Mother BoardFigure C-2. Control Board Assy. Daugher Board Appendix D Model 928 Stacker SpecificationsInstallation Functional DescriptionError Messages TroubleshootingCables and Connectors Knife Connector Pin Signal Control Board CN1 PinPower Supply Connector J1 Signal Power Switch SW1 Connector J2 Pin Signal/Pin Control Board Connector CN2 PinControl Board CN3 Pin Full Sensor S1 Pin Jam Sensor S2 Pin Maintenance Procedures Connector J1 Pin ColorLubrication Replacing Transport Assembly Replace RollersReplace Stepper Motor Replace Power SupplyReplace DC Motor Replace Stacker SensorsTAG CUT Dimensions Appendix E 926 Knife AssemblyKnife Specifications Evaluation of ErrorConnector Voltage Connector Pin VoltageModel 926 Knife Blade Assembly Replacement Drive Board ReplacementMotor Replacement Connectors and Cables TC9830SM Rev. B 7/98 Confidential July

9835TM, 9820TM, 9830TM specifications

Monarch 9830TM, 9820TM, and 9835TM are part of a robust family of printers designed to meet the evolving demands of modern businesses. These printers are renowned for their efficiency, quality, and versatility in handling various print tasks.

The Monarch 9830TM is particularly notable for its high-speed printing capabilities. It can deliver up to 600 dpi resolution, ensuring that images and text are sharp and vibrant. The printer is equipped with a user-friendly interface that supports seamless operation, making it accessible for users with varying technical expertise. Its compact design allows for easy integration into existing workflows, maximizing office space efficiency.

The Monarch 9820TM places a strong emphasis on durability. This model is built to withstand the rigors of heavy use, with a robust construction that ensures reliability over time. It features advanced thermal printing technology that not only enhances print quality but also reduces maintenance needs and operational costs. The 9820TM is particularly well-suited for environments that demand high-volume printing, such as retail and logistics.

On the other hand, the Monarch 9835TM introduces wireless connectivity capabilities, enabling mobile printing solutions. This model supports both Bluetooth and Wi-Fi connections, facilitating seamless communication with various devices. With the 9835TM, users can print directly from smartphones, tablets, or laptops, adding a layer of convenience that aligns with today’s mobile-centric work culture.

All three models utilize robust security features to protect sensitive data during printing tasks. They implement encryption protocols and access controls, ensuring that only authorized personnel can initiate print jobs. This focus on security is essential for businesses that deal with confidential information.

The Monarch series is also designed with energy efficiency in mind. These printers comply with eco-friendly standards, reducing power consumption without compromising performance. This commitment to sustainability makes them an appealing choice for organizations looking to lower their carbon footprint.

In conclusion, the Monarch 9830TM, 9820TM, and 9835TM stand out in the market for their combination of speed, durability, wireless capabilities, and security features. These printers cater to diverse business needs, from high-volume printing to mobile connectivity, ensuring they remain a reliable choice for professionals looking to enhance productivity.
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