Monarch 9835TM, 9830TM, 9820TM manual Troubleshooting, Diagnostics, Tests and Adjustments

Page 3

FEED ASSEMBLY------------------------------------------------------------------------------------------------------------------

11

Platen Module------------------------------------------------------------------------------------------------------------------

11

24VDC Stepper Motor -------------------------------------------------------------------------------------------------------

11

Lower Supply Guide and Bi-Cell Sensor --------------------------------------------------------------------------------

11

Printhead Latch ----------------------------------------------------------------------------------------------------------------

11

Functional Description ----------------------------------------------------------------------------------------------------------

11

Printhead Locking -------------------------------------------------------------------------------------------------------------

12

SUPPLY HOLDER ASSEMBLY-------------------------------------------------------------------------------------------------

12

Functional Description ----------------------------------------------------------------------------------------------------------

12

CONTROL PANEL ASSEMBLY-------------------------------------------------------------------------------------------------

12

Functional Description ----------------------------------------------------------------------------------------------------------

12

CHAPTER 3 TROUBLESHOOTING-------------------------------------------------------------------

13

PRELIMINARY CHECK -----------------------------------------------------------------------------------------------------------

13

ANALYZING FAILURE DURING POWER UP ------------------------------------------------------------------------------

13

EVALUATION OF A 616 ERROR (DOT SHIFTING FAILED) -----------------------------------------------------------

13

EVALUATION OF A 704 ERROR (OUT OF SUPPLY)--------------------------------------------------------------------

13

EVALUATION OF A 754 ERROR (OUT OF RIBBON)--------------------------------------------------------------------

14

EVALUATION OF A 755 ERROR (PRINTHEAD OPEN) -----------------------------------------------------------------

14

EVALUATION OF A 765 ERROR (PRINTHEAD FAILURE)-------------------------------------------------------------

14

EVALUATION OF THE CONTROL BOARD ASSY. -----------------------------------------------------------------------

14

EVALUATION OF COMMUNICATIONS --------------------------------------------------------------------------------------

14

GENERAL TROUBLESHOOTING SUGGESTIONS-----------------------------------------------------------------------

15

CHAPTER 4 DIAGNOSTICS ----------------------------------------------------------------------------

19

POWER-UP SELF-TEST ---------------------------------------------------------------------------------------------------------

19

NV RAM ByteTest----------------------------------------------------------------------------------------------------------------

19

Version String Mismatch -------------------------------------------------------------------------------------------------------

19

System Restart Condition ---------------------------------------------------------------------------------------------------

19

Printhead Dot Resistance ------------------------------------------------------------------------------------------------------

19

TEST LABEL (LEVEL 1) ----------------------------------------------------------------------------------------------------------

19

SERVICE DIAGNOSTICS --------------------------------------------------------------------------------------------------------

20

Accessing Diagnostic Modes--------------------------------------------------------------------------------------------------

20

Data Dump Mode ----------------------------------------------------------------------------------------------------------------

20

Serial Loop Back Test-----------------------------------------------------------------------------------------------------------

21

Parallel Port Test-----------------------------------------------------------------------------------------------------------------

21

Diagnostics Test Mode----------------------------------------------------------------------------------------------------------

21

Performing a Virgin Printer Reset-----------------------------------------------------------------------------------------

21

Printing a Test Label ---------------------------------------------------------------------------------------------------------

21

CHAPTER 5 TESTS AND ADJUSTMENTS ---------------------------------------------------------

23

SERVICE TESTS -------------------------------------------------------------------------------------------------------------------

23

CN6 Power Supply------------------------------------------------------------------------------------------------------------

23

Continuity Tests ------------------------------------------------------------------------------------------------------------------

23

Transformer - Primary Side ------------------------------------------------------------------------------------------------

23

Transformer - Secondary Side---------------------------------------------------------------------------------------------

23

Bridge Rectifier ----------------------------------------------------------------------------------------------------------------

23

Head Open Sensor -----------------------------------------------------------------------------------------------------------

23

Displaying Machine/Service Totals ---------------------------------------------------------------------------------------

23

Print Contrast Adjustment------------------------------------------------------------------------------------------------------

24

Platen Motor Gear Adjustment -----------------------------------------------------------------------------------------------

24

Ribbon Tension Adjustment ---------------------------------------------------------------------------------------------------

24

CHECKING SUPPLY QUALITY-------------------------------------------------------------------------------------------------

25

ii

TC9830SM Rev. B 7/98 Confidential

Page 2 Page 4
Image 3
Page 2 Page 4
Contents Monarch 9820/ 9830 Printers Table of Contents TC9830SM Rev. B 7/98 Confidential TroubleshootingDiagnostics Tests and AdjustmentsTC9830SM Rev. B 7/98 Confidential Iii Service ProceduresUsing Flash Supply Sensing SystemsAppendix E 926 Knife Assembly Appendix a Printer ERROR/STATUS CodesAppendix B Connectors and Cables Appendix C Connector Locations Appendix D Model 928 StackerList Of Tables Figure B CN 6 Transformer Output Power TC9830SM Rev. B 7/98 Confidential Vii Safety SummaryViii TC9830SM Rev. B 7/98 Confidential July TC9830SM Rev. B 7/98 Confidential Printer FeaturesPrinter Specifications Printer OptionsStock Specifications Version 5.2 orTC9830SM Rev. B 7/98 Confidential July Setting DIP Switches Unpacking the PrinterDocumentation Connecting to a Host Fuse ReplacementUpper DIP Switches Exterior Rear SW2 and SW3 DIP Switch SettingsLower DIP Switches Overview of Modules Functional DescriptionControl Board Assembly Power Transformer AssemblyFunctional Description Operator Control Panel Power ConversionMemory Printer ControlPrint Assembly Feed Assembly Supply Holder Assembly Control Panel AssemblyPrinthead Locking Evaluation of a 704 Error OUT of Supply TroubleshootingAnalyzing Failure During Power UP Evaluation of a 616 Error DOT Shifting FailedEvaluation of the Control Board Assy Evaluation of a 754 Error OUT of RibbonEvaluation of a 755 Error Printhead Open Evaluation of a 765 Error Printhead FailureProblem Suggested Action General Troubleshooting SuggestionsSendfile Diagnostics POWER-UP SELF-TESTTest Label Level Diagnostics Service DiagnosticsAccessing Diagnostic Modes Data Dump ModeParallel Port Test Diagnostics Test ModePerforming a Virgin Printer Reset Serial Loop Back TestDiagnostics Tests and Adjustments Service TestsContinuity Tests Print Contrast Adjustment Platen Motor Gear AdjustmentRibbon Tension Adjustment Eccentric And Locking Screw Checking Supply QualityTC9830SM Rev. B 7/98 Confidential July Cover Housing Removal Service ProceduresMaintenance Overview General Safety TipsAC Inlet Removal Power Transformer AssemblyTransformer Removal Bridge Rectifier RemovalControl Board Assy. Removal Printhead Module Removal Ribbon Spool Assembly RemovalRibbon Roller Assembly Removal Upper Supply Guide RemovalPrint Assembly Removal Latch Fascia RemovalPlaten Module Removal Lower Supply Guide Removal Platen Module ReplacementBi-Cell Sensor Replacement Bi-Cell Sensor RemovalSupply Holder Platen MotorPeel Module TC9830SM Rev. B 7/98 Confidential July Flash Downloading Procedures Using FlashUsing Flash Version 5.2 or greater Supply Sensing SystemsSupply DETECTION/TRACKING System Supply DEFLECTOR/BI- Cell Emitter IR LEDLower Supply GUIDE/BI- Cell Sensor Supply FeedingSupply Sensing Bi-Cell Sensor Adjustment Mechanical AdjustmentsReplacing a Sensor Bi-Cell Sensor AdjustmentTo set/adjust the die cut edge sensor Sensor Setup with Version 5.2 or GreaterPower UP Sensor Recognition To set/adjust the aperture center sensorDescription Performing a Sensor Display TestCode Description Reading AN Error LabelPrinter Error/Status Codes Printer Error/Status Codes TC9830SM Rev. B 7/98 Confidential July Code Communication Failures 410Data Formatting Failures 571 Machine Faults 700Code Description Flash Faults 930 Hard Printer Faults 900Printhead Assembly July TC9830SM Rev. B 7/98 Confidential Appendix B Connectors and CablesFigure B- 3. CN Platen Stepper Motor Figure B- 6. CN 6 Transformer Output Power Board Ground Figure B- 10. CN Daughter Board ConnectorsTC9830SM Rev. B 7/98 Confidential July Figure C- 1. Control Board Assy. Mother Board Appendix C Connector LocationsFigure C-2. Control Board Assy. Daugher Board Functional Description SpecificationsInstallation Appendix D Model 928 StackerKnife Connector Pin Signal Control Board CN1 Pin TroubleshootingCables and Connectors Error MessagesPower Supply Connector J1 Signal Power Switch SW1 Connector J2 Pin Signal/Pin Control Board Connector CN2 PinControl Board CN3 Pin Full Sensor S1 Pin Jam Sensor S2 Pin Maintenance Procedures Connector J1 Pin ColorLubrication Replace Rollers Replacing Transport AssemblyReplace Stacker Sensors Replace Power SupplyReplace DC Motor Replace Stepper MotorEvaluation of Error Appendix E 926 Knife AssemblyKnife Specifications TAG CUT DimensionsConnector Pin Voltage Connector VoltageModel 926 Knife Blade Assembly Replacement Drive Board ReplacementMotor Replacement Connectors and Cables TC9830SM Rev. B 7/98 Confidential July

9835TM, 9820TM, 9830TM specifications

Monarch 9830TM, 9820TM, and 9835TM are part of a robust family of printers designed to meet the evolving demands of modern businesses. These printers are renowned for their efficiency, quality, and versatility in handling various print tasks.

The Monarch 9830TM is particularly notable for its high-speed printing capabilities. It can deliver up to 600 dpi resolution, ensuring that images and text are sharp and vibrant. The printer is equipped with a user-friendly interface that supports seamless operation, making it accessible for users with varying technical expertise. Its compact design allows for easy integration into existing workflows, maximizing office space efficiency.

The Monarch 9820TM places a strong emphasis on durability. This model is built to withstand the rigors of heavy use, with a robust construction that ensures reliability over time. It features advanced thermal printing technology that not only enhances print quality but also reduces maintenance needs and operational costs. The 9820TM is particularly well-suited for environments that demand high-volume printing, such as retail and logistics.

On the other hand, the Monarch 9835TM introduces wireless connectivity capabilities, enabling mobile printing solutions. This model supports both Bluetooth and Wi-Fi connections, facilitating seamless communication with various devices. With the 9835TM, users can print directly from smartphones, tablets, or laptops, adding a layer of convenience that aligns with today’s mobile-centric work culture.

All three models utilize robust security features to protect sensitive data during printing tasks. They implement encryption protocols and access controls, ensuring that only authorized personnel can initiate print jobs. This focus on security is essential for businesses that deal with confidential information.

The Monarch series is also designed with energy efficiency in mind. These printers comply with eco-friendly standards, reducing power consumption without compromising performance. This commitment to sustainability makes them an appealing choice for organizations looking to lower their carbon footprint.

In conclusion, the Monarch 9830TM, 9820TM, and 9835TM stand out in the market for their combination of speed, durability, wireless capabilities, and security features. These printers cater to diverse business needs, from high-volume printing to mobile connectivity, ensuring they remain a reliable choice for professionals looking to enhance productivity.
Top Page Image Contents