Monarch 9820TM Evaluation of a 754 Error OUT of Ribbon, Evaluation of a 755 Error Printhead Open

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9820/9830/9835 Service Manual

Troubleshooting

EVALUATION OF A 754 ERROR (OUT OF RIBBON)

This error occurs whenever the ribbon stops turning. This can happen if the motors are not working, the stock is binding, the platen is sticky, or if any condition is present that prevents ribbon rotation. Perform the following procedure:

1.Verify Ribbon Motors are turning. If they are not, check connectors to the Control Board Assy. and the connections to the motors.

2.Verify Platen Motor is feeding. If is is not, check the connections.

EVALUATION OF A 755 ERROR (PRINTHEAD OPEN)

This error occurs if the printhead is not functioning properly. Perform the following procedure:

1.Ensure the printhead is properly latched.

2.Verify that the magnet is present and inserted properly.

3.Verify that sensor is functioning properly.

EVALUATION OF A 765 ERROR (PRINTHEAD FAILURE)

This error occurs if a dot is out of specification. This error can occur even if print quality is not visibly affected. Operation can be continued until the problem is corrected. Perform the following procedure:

1.Check connections to the printhead.

2.Check the printhead harness.

3.Check the printhead itself and replace if necessary.

EVALUATION OF THE CONTROL BOARD ASSY.

The following status codes indicate the Control Board Assembly has a fault.

900

RAM Test Failure

905

Illegal Interrupt

901

ROM/EPROM Test Failure

906

Power Failure

902

Timer Failure

907

No Application Memory

903

Interrupt Test Failure

908

NVRAM Checksum Failure

904

No Kernel Memory

910

Warm Restart

1.To determine if this fault is permanent or temporary, turn the printer off, wait 15 seconds then turn the printer on again. If any of these status codes are repeated, turn off the printer and replace the Control Board Assy.

2.Print a test label. See Test Label (Level 1), in Chapter 4, for instructions on printing a test label.

3.Place the printer in Data Dump mode and send data to the printer.

EVALUATION OF COMMUNICATIONS

If the printer functions properly off-line, examine communications. There are two communication paths for the printer. The RS-232 serial path uses a 25 position connector. The IEEE-1284 parallel path consists of an external 36 position connector, CN1, and an internal 40 position connector, CN5, that is used to support the Coax/TwinAx Interface. CN1 also supports an external Ethernet adapter.

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TC9830SM Rev. B 7/98 Confidential

July 1998

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Contents Monarch 9820/ 9830 Printers Table of Contents TC9830SM Rev. B 7/98 Confidential TroubleshootingDiagnostics Tests and AdjustmentsTC9830SM Rev. B 7/98 Confidential Iii Service ProceduresUsing Flash Supply Sensing SystemsAppendix E 926 Knife Assembly Appendix a Printer ERROR/STATUS CodesAppendix B Connectors and Cables Appendix C Connector Locations Appendix D Model 928 StackerList Of Tables Figure B CN 6 Transformer Output Power TC9830SM Rev. B 7/98 Confidential Vii Safety SummaryViii TC9830SM Rev. B 7/98 Confidential July TC9830SM Rev. B 7/98 Confidential Printer FeaturesPrinter Specifications Printer OptionsTC9830SM Rev. B 7/98 Confidential July Stock SpecificationsVersion 5.2 or Documentation Setting DIP SwitchesUnpacking the Printer Connecting to a Host Fuse ReplacementUpper DIP Switches Exterior Rear SW2 and SW3 DIP Switch SettingsLower DIP Switches Overview of Modules Functional DescriptionFunctional Description Control Board AssemblyPower Transformer Assembly Operator Control Panel Power ConversionMemory Printer ControlPrint Assembly Feed Assembly Printhead Locking Supply Holder AssemblyControl Panel Assembly Evaluation of a 704 Error OUT of Supply TroubleshootingAnalyzing Failure During Power UP Evaluation of a 616 Error DOT Shifting FailedEvaluation of the Control Board Assy Evaluation of a 754 Error OUT of RibbonEvaluation of a 755 Error Printhead Open Evaluation of a 765 Error Printhead FailureProblem Suggested Action General Troubleshooting SuggestionsSendfile Test Label Level DiagnosticsPOWER-UP SELF-TEST Diagnostics Service DiagnosticsAccessing Diagnostic Modes Data Dump ModeParallel Port Test Diagnostics Test ModePerforming a Virgin Printer Reset Serial Loop Back TestDiagnostics Continuity Tests Tests and AdjustmentsService Tests Ribbon Tension Adjustment Print Contrast AdjustmentPlaten Motor Gear Adjustment Eccentric And Locking Screw Checking Supply QualityTC9830SM Rev. B 7/98 Confidential July Cover Housing Removal Service ProceduresMaintenance Overview General Safety TipsAC Inlet Removal Power Transformer AssemblyTransformer Removal Bridge Rectifier RemovalControl Board Assy. Removal Printhead Module Removal Ribbon Spool Assembly RemovalRibbon Roller Assembly Removal Upper Supply Guide RemovalPlaten Module Removal Print Assembly RemovalLatch Fascia Removal Lower Supply Guide Removal Platen Module ReplacementBi-Cell Sensor Replacement Bi-Cell Sensor RemovalPeel Module Supply HolderPlaten Motor TC9830SM Rev. B 7/98 Confidential July Flash Downloading Procedures Using FlashUsing Flash Version 5.2 or greater Supply Sensing SystemsSupply DETECTION/TRACKING System Supply DEFLECTOR/BI- Cell Emitter IR LEDSupply Sensing Lower Supply GUIDE/BI- Cell SensorSupply Feeding Bi-Cell Sensor Adjustment Mechanical AdjustmentsReplacing a Sensor Bi-Cell Sensor AdjustmentTo set/adjust the die cut edge sensor Sensor Setup with Version 5.2 or GreaterPower UP Sensor Recognition To set/adjust the aperture center sensorDescription Performing a Sensor Display TestCode Description Reading AN Error LabelPrinter Error/Status Codes Printer Error/Status Codes TC9830SM Rev. B 7/98 Confidential July Code Communication Failures 410Data Formatting Failures 571 Machine Faults 700Code Description Flash Faults 930 Hard Printer Faults 900Printhead Assembly July TC9830SM Rev. B 7/98 Confidential Appendix B Connectors and CablesFigure B- 3. CN Platen Stepper Motor Figure B- 6. CN 6 Transformer Output Power Board Ground Figure B- 10. CN Daughter Board ConnectorsTC9830SM Rev. B 7/98 Confidential July Figure C- 1. Control Board Assy. Mother Board Appendix C Connector LocationsFigure C-2. Control Board Assy. Daugher Board Functional Description SpecificationsInstallation Appendix D Model 928 StackerKnife Connector Pin Signal Control Board CN1 Pin TroubleshootingCables and Connectors Error MessagesControl Board CN3 Pin Full Sensor S1 Pin Jam Sensor S2 Pin Power Supply Connector J1 Signal Power Switch SW1Connector J2 Pin Signal/Pin Control Board Connector CN2 Pin Lubrication Maintenance ProceduresConnector J1 Pin Color Replace Rollers Replacing Transport AssemblyReplace Stacker Sensors Replace Power SupplyReplace DC Motor Replace Stepper MotorEvaluation of Error Appendix E 926 Knife AssemblyKnife Specifications TAG CUT DimensionsConnector Pin Voltage Connector VoltageModel 926 Knife Motor Replacement Blade Assembly ReplacementDrive Board Replacement Connectors and Cables TC9830SM Rev. B 7/98 Confidential July

9835TM, 9820TM, 9830TM specifications

Monarch 9830TM, 9820TM, and 9835TM are part of a robust family of printers designed to meet the evolving demands of modern businesses. These printers are renowned for their efficiency, quality, and versatility in handling various print tasks.

The Monarch 9830TM is particularly notable for its high-speed printing capabilities. It can deliver up to 600 dpi resolution, ensuring that images and text are sharp and vibrant. The printer is equipped with a user-friendly interface that supports seamless operation, making it accessible for users with varying technical expertise. Its compact design allows for easy integration into existing workflows, maximizing office space efficiency.

The Monarch 9820TM places a strong emphasis on durability. This model is built to withstand the rigors of heavy use, with a robust construction that ensures reliability over time. It features advanced thermal printing technology that not only enhances print quality but also reduces maintenance needs and operational costs. The 9820TM is particularly well-suited for environments that demand high-volume printing, such as retail and logistics.

On the other hand, the Monarch 9835TM introduces wireless connectivity capabilities, enabling mobile printing solutions. This model supports both Bluetooth and Wi-Fi connections, facilitating seamless communication with various devices. With the 9835TM, users can print directly from smartphones, tablets, or laptops, adding a layer of convenience that aligns with today’s mobile-centric work culture.

All three models utilize robust security features to protect sensitive data during printing tasks. They implement encryption protocols and access controls, ensuring that only authorized personnel can initiate print jobs. This focus on security is essential for businesses that deal with confidential information.

The Monarch series is also designed with energy efficiency in mind. These printers comply with eco-friendly standards, reducing power consumption without compromising performance. This commitment to sustainability makes them an appealing choice for organizations looking to lower their carbon footprint.

In conclusion, the Monarch 9830TM, 9820TM, and 9835TM stand out in the market for their combination of speed, durability, wireless capabilities, and security features. These printers cater to diverse business needs, from high-volume printing to mobile connectivity, ensuring they remain a reliable choice for professionals looking to enhance productivity.
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