Monarch 9820TM, 9835TM, 9830TM manual Code Description

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Printer Error/Status Codes

9820/9830/9835 Service Manual

752Printer sensed a mark in wrong place.

753Printer sensed a mark that is too long.

754The printer is either out of ribbon or ribbon is jammed.

755Printhead is open. Close printhead before continuing.

756The printer is out of supplies. Load supplies.

757Load supplies. The calibrated supply length differs by + or - .25 inches from format. Press Feed.

NOTE: For errors 751-753, check supply tracking, supply marks, black mark sensor position, supply roll for binding. Then press Clear. If error continues to appear, change supply.

Code Description

758Either on-demand sensor is broken, supply is not seen, or continuous unit set to on-demand mode. Adjust sensor so it is over a white area on supply, or set unit to continuous mode. This error may occur if you remove a label too quickly in on-demand mode. The printer does not recalibrate after this error.

759Knife is not moving.

760Knife jam.

761Stacker is full or jammed. Empty stacker before continuing. The printer does not recalibrate after this error.

762Low battery. Recharge battery.

763Waiting to dispense label. Press Feed.

764Verifier failure. Check verifier by referring to your verifier's manual. The printer does not recalibrate after this error.

765Printhead failure. You need a new printhead.

768Printhead is not present. Make sure the printhead is connected and closed.

770Print motor not ready. Call Technical Support

771Format specified by application not found. Reload application and format. If problem continues call Technical Support.

790Printer busy. Press Clear. Resend packets. If problem continues call Technical Support.

791Printer has an error pending. Turn printer off. Wait 15 second and turn printer on. Resend packets. If problem continues call Technical Support.

792Check daughter board switches or configuration. Reset sensor kit or values.

793Printer job queue is full. Turn printer off. Wait 15 seconds and turn printer on. Resend packets. If problem continues call Technical Support.

July 1998

TC9830SM Rev. B 7/98 Confidential

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Contents Monarch 9820/ 9830 Printers Table of Contents Troubleshooting DiagnosticsTests and Adjustments TC9830SM Rev. B 7/98 ConfidentialService Procedures Using FlashSupply Sensing Systems TC9830SM Rev. B 7/98 Confidential IiiAppendix a Printer ERROR/STATUS Codes Appendix B Connectors and CablesAppendix C Connector Locations Appendix D Model 928 Stacker Appendix E 926 Knife AssemblyList Of Tables Figure B CN 6 Transformer Output Power Safety Summary TC9830SM Rev. B 7/98 Confidential ViiViii TC9830SM Rev. B 7/98 Confidential Printer Features Printer SpecificationsPrinter Options July TC9830SM Rev. B 7/98 ConfidentialTC9830SM Rev. B 7/98 Confidential July Stock SpecificationsVersion 5.2 or Documentation Setting DIP SwitchesUnpacking the Printer Fuse Replacement Connecting to a HostExterior Rear SW2 and SW3 DIP Switch Settings Upper DIP SwitchesLower DIP Switches Functional Description Overview of ModulesFunctional Description Control Board AssemblyPower Transformer Assembly Power Conversion MemoryPrinter Control Operator Control PanelPrint Assembly Feed Assembly Printhead Locking Supply Holder AssemblyControl Panel Assembly Troubleshooting Analyzing Failure During Power UPEvaluation of a 616 Error DOT Shifting Failed Evaluation of a 704 Error OUT of SupplyEvaluation of a 754 Error OUT of Ribbon Evaluation of a 755 Error Printhead OpenEvaluation of a 765 Error Printhead Failure Evaluation of the Control Board AssyGeneral Troubleshooting Suggestions Problem Suggested ActionSendfile Test Label Level DiagnosticsPOWER-UP SELF-TEST Service Diagnostics Accessing Diagnostic ModesData Dump Mode DiagnosticsDiagnostics Test Mode Performing a Virgin Printer ResetSerial Loop Back Test Parallel Port TestDiagnostics Continuity Tests Tests and AdjustmentsService Tests Ribbon Tension Adjustment Print Contrast AdjustmentPlaten Motor Gear Adjustment Checking Supply Quality Eccentric And Locking ScrewTC9830SM Rev. B 7/98 Confidential July Service Procedures Maintenance OverviewGeneral Safety Tips Cover Housing RemovalPower Transformer Assembly Transformer RemovalBridge Rectifier Removal AC Inlet RemovalControl Board Assy. Removal Ribbon Spool Assembly Removal Ribbon Roller Assembly RemovalUpper Supply Guide Removal Printhead Module RemovalPlaten Module Removal Print Assembly RemovalLatch Fascia Removal Platen Module Replacement Bi-Cell Sensor ReplacementBi-Cell Sensor Removal Lower Supply Guide RemovalPeel Module Supply HolderPlaten Motor TC9830SM Rev. B 7/98 Confidential July Using Flash Flash Downloading ProceduresUsing Flash Supply Sensing Systems Supply DETECTION/TRACKING SystemSupply DEFLECTOR/BI- Cell Emitter IR LED Version 5.2 or greaterSupply Sensing Lower Supply GUIDE/BI- Cell SensorSupply Feeding Mechanical Adjustments Bi-Cell Sensor AdjustmentBi-Cell Sensor Adjustment Replacing a SensorSensor Setup with Version 5.2 or Greater Power UP Sensor RecognitionTo set/adjust the aperture center sensor To set/adjust the die cut edge sensorPerforming a Sensor Display Test DescriptionReading AN Error Label Code DescriptionPrinter Error/Status Codes Printer Error/Status Codes TC9830SM Rev. B 7/98 Confidential July Communication Failures 410 CodeMachine Faults 700 Data Formatting Failures 571Code Description Hard Printer Faults 900 Flash Faults 930Appendix B Connectors and Cables Printhead Assembly July TC9830SM Rev. B 7/98 ConfidentialFigure B- 3. CN Platen Stepper Motor Figure B- 6. CN 6 Transformer Output Power Board Ground Daughter Board Connectors Figure B- 10. CNTC9830SM Rev. B 7/98 Confidential July Appendix C Connector Locations Figure C- 1. Control Board Assy. Mother BoardFigure C-2. Control Board Assy. Daugher Board Specifications InstallationAppendix D Model 928 Stacker Functional DescriptionTroubleshooting Cables and ConnectorsError Messages Knife Connector Pin Signal Control Board CN1 PinControl Board CN3 Pin Full Sensor S1 Pin Jam Sensor S2 Pin Power Supply Connector J1 Signal Power Switch SW1Connector J2 Pin Signal/Pin Control Board Connector CN2 Pin Lubrication Maintenance ProceduresConnector J1 Pin Color Replacing Transport Assembly Replace RollersReplace Power Supply Replace DC MotorReplace Stepper Motor Replace Stacker SensorsAppendix E 926 Knife Assembly Knife SpecificationsTAG CUT Dimensions Evaluation of ErrorConnector Voltage Connector Pin VoltageModel 926 Knife Motor Replacement Blade Assembly ReplacementDrive Board Replacement Connectors and Cables TC9830SM Rev. B 7/98 Confidential July

9835TM, 9820TM, 9830TM specifications

Monarch 9830TM, 9820TM, and 9835TM are part of a robust family of printers designed to meet the evolving demands of modern businesses. These printers are renowned for their efficiency, quality, and versatility in handling various print tasks.

The Monarch 9830TM is particularly notable for its high-speed printing capabilities. It can deliver up to 600 dpi resolution, ensuring that images and text are sharp and vibrant. The printer is equipped with a user-friendly interface that supports seamless operation, making it accessible for users with varying technical expertise. Its compact design allows for easy integration into existing workflows, maximizing office space efficiency.

The Monarch 9820TM places a strong emphasis on durability. This model is built to withstand the rigors of heavy use, with a robust construction that ensures reliability over time. It features advanced thermal printing technology that not only enhances print quality but also reduces maintenance needs and operational costs. The 9820TM is particularly well-suited for environments that demand high-volume printing, such as retail and logistics.

On the other hand, the Monarch 9835TM introduces wireless connectivity capabilities, enabling mobile printing solutions. This model supports both Bluetooth and Wi-Fi connections, facilitating seamless communication with various devices. With the 9835TM, users can print directly from smartphones, tablets, or laptops, adding a layer of convenience that aligns with today’s mobile-centric work culture.

All three models utilize robust security features to protect sensitive data during printing tasks. They implement encryption protocols and access controls, ensuring that only authorized personnel can initiate print jobs. This focus on security is essential for businesses that deal with confidential information.

The Monarch series is also designed with energy efficiency in mind. These printers comply with eco-friendly standards, reducing power consumption without compromising performance. This commitment to sustainability makes them an appealing choice for organizations looking to lower their carbon footprint.

In conclusion, the Monarch 9830TM, 9820TM, and 9835TM stand out in the market for their combination of speed, durability, wireless capabilities, and security features. These printers cater to diverse business needs, from high-volume printing to mobile connectivity, ensuring they remain a reliable choice for professionals looking to enhance productivity.
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