Extra troubleshooting
Graphics
The following troubleshooting items address problems related to graphics cards.
Problem Can’t use Windows, Windows reports a configuration error, and/or can’t install or uninstall Matrox display driver
Note: Windows 2000/XP or NT 4.0 – You may need administrator rights to install certain software. For more information, see Windows documentation.
Cause The problem may be specific to the motherboard in your computer.
Solution There may be a software update available for your motherboard. To find out what motherboard model your computer is using, see your system manual. For more information, contact the maker of your motherboard or computer. Many motherboard or computer manufacturers have software updates available on their Web site.
Cause Files on your system may have been deleted or corrupted.
Solution Remove, then restore Matrox software. For more information, see page 17.
Solution Windows 98/Me – For advanced users – Manually remove any old or new display drivers, then reinstall the latest display driver for your Matrox graphics card.
Note: Before removing software, make sure you have all the necessary files to reinstall software that may still be needed. Also, make sure the display driver you reinstall supports all Matrox products in your computer.
1Restart your computer in safe mode (see “Restarting in safe mode”, page 13).
2Click Start # Control Panel # System (double click) # Device Manager.
3Click the plus sign next to Other devices (if it appears) and Display adapters. Delete all listed display adapters (click each, then click Remove), then click OK.