Matrox Electronic Systems LX G450, LE G450, DVI G450, PCI G450 manual Can’t view video

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Problem

Can’t view video

Cause

Your display settings may be too high.

Solution

Try lowering your display settings (resolution, color palette, and/or refresh rate). For

 

information on changing display settings, see “Display setup”, page 9.

Cause

Under certain conditions, certain video may not be viewable with your secondary display.

Solution

Try using your main display instead.

Problem

Mouse pointer flickers or disappears when it’s over a video window

Cause

You may be using a customized mouse pointer. Windows draws customized mouse pointers

 

in a way that may cause them to flicker or disappear while they’re over a video window.

Solution

Windows 98/Me/2000/XP – Use default Windows mouse pointers:

 

1

Windows 98/Me/2000 – Click Start # Settings # Control Panel.

 

 

Windows XP – Click Start # Control Panel # Printers and Other Hardware.

 

2

Double-click the Mouse icon, then click the Pointers tab.

 

3

In the Scheme box, select (or reselect) “(None)”, then click OK.

Cause

You may be viewing digital video with the secondary display of your DualHead-supporting

 

graphics card. On a secondary display, mouse pointers are drawn in a way that may cause

 

them to flicker or disappear while they’re over a video window.

Solution

View digital video with the main display of your DualHead-supporting graphics card.

40 Matrox Graphics Card – User Guide

Image 40
Contents English Switch to the standard VGA display driver Hardware installationOpen your computer and remove your existing graphics card Insert your Matrox card Choose an expansion slotRemove the cover for the slot you intend to use Connection setup HD-15 only only an HD-15 blue ConnectorDVI/HD-15 a DVI white and an HD-15 Blue connector DVI only only a DVI white connectorHD-15 connector DVI connector DVI-to-HD15 adapterDVI connector HD-15 connector Matrox Graphics Card User GuideMain Connector HD-15 connector analogDetermining your main and secondary display Software installation Set up your display software See Display setup,Accessing PowerDesk property sheets Display setupMonitor setup DualHead Multi-Display setup Windows NT 4.0 analog monitors onlyIf you have a Plug-and-Play monitor If you don’t have a Plug-and-Play monitorWindows 98/Me/2000/XP or NT Other DualHead featuresWindows 98/Me/2000/XP More PowerDesk information For more information on Matrox PowerDeskTroubleshooting Basic proceduresRestarting in safe mode Windows 98/MeMain troubleshooting CauseMake sure the monitor power cable is firmly in place Your monitor video controls may be improperly setYour monitor manual Your monitor may not be properly connectedSolution Windows 98/Me/2000/XP Bayonet Nut Connect BNCRestore your original display settings see steps 2 Matrox Graphics Card User Guide More information Connection setup TV outputTurn off computer Attach TV adapterTV or video Recorder using Video Connect video outputVideo cable TV adapterScart connector Scart adapterConnect audio output TV or video RecorderSoftware setup Extra troubleshooting GraphicsMatrox Graphics Card User Guide Problem Monitor settings aren’t automatically detected BNC Bayonet Nut Connect HD-15 connector Connectors Type of problem is displayed in the General tab Solution Change settings in your computer Bios setup utility Click the plus sign next to Other devices if it appears Matrox Graphics Card User Guide Windows 98/Me Click Close # Yes Windows 2000/XP Click EnableRestart your computer for changes to take effect Multi-display mode, displays aren’t numbered consecutively Disable one or more features Windows XPDisable Matrox hardware acceleration Program window or dialog box doesn’t appear on screenClick OK # OK to accept the changes Dialog box you want to seeWindows* 98/Me/2000/XP Solution Disable the displayWindows* 2000/XP or NT Solution Windows 2000/XP or NT Use CenterPOPUP Windows 2000/XPProblem Video file playback is jerky skipping frames VideoClick OK to accept the changes Can’t view video TV output DVD video playback is jerky skipping framesCan’t play certain DVD videos Can’t record DVD videoProblem Computer text is hard to read with a TV Solution Windows 98/Me/2000/XP or NT 4.0 See Software setup,Can’t record video with a video recorder Poor TV or video recorder image qualityVideo appears stretched or squished on a TV Sound Select the aspect ratio of your TV 43 or 169 most TVs areWindows 98/Me/2000 Double-click the speaker icon on the taskbarClick OK Double-click the speaker icon on the taskbar Display information Maximum display resolution Maximum vertical refresh rate HzAspect ratio Main display*† Secondary display† Aspect ratio Display Main display Secondary display†Supported Vesa modes main display Maximum horizontal refresh rate kHzDisplay Colors Environmental specifications FeaturesHardware information Digital monitor information certain models only Maximum card dimensions for ATX cards90 in. / 14.98 cm 25 in. / 8.26 cm Maximum card dimensions for low-profile cards Pinouts for analog HD-15 connectorPin Signal In. / 16.77 cm 54 in. /6.45 cmPin usage for a digital DVI-I connector Certain models only See TV output,Pin usage with an analog dual-monitor cable DVI-I to HD-15 Certain models onlyCustomer support If you have a problemMatrox Web and FTP sites Program specific problems Information we needWhere to get information For display informationWarranty Limited Warranty StatementLimitations of Liability Software license agreement Index 15, 19Thank you for choosing Matrox English Industry Canada Compliance Statement FCC Compliance StatementVcci Compliance Statement Europe Avertissement sur l’épilepsie DualHead, Matrox, Matrox Mystique, Rainbow Runner English Disclaimer Matrox Graphics Inc United KingdomItalia Deutschland