Matrox Electronic Systems DVI G450 Multi-display mode, displays aren’t numbered consecutively

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Solution

Install the latest unified display driver for your Matrox graphics cards. (A unified display

 

driver supports more than one model of graphics card.) This driver is available on the Matrox

 

Web site (www.matrox.com/mga). Make sure that the display driver supports all Matrox

 

products in your computer. Install the display driver by running the setup program included

 

with it.

 

 

 

Note: If your Matrox product was provided by the manufacturer of your computer, check the

 

Web site of that manufacturer for the latest display driver. A display driver provided by the

 

manufacturer of your computer is more likely to be tested with your computer model.

 

 

 

 

 

Note: A unified Matrox display driver may not be available for all the models of Matrox

 

graphics cards installed in your computer (especially for older models). Under Windows

 

98/Me/2000/XP you can use more than one display driver in this case.

Solution

 

If a graphics card isn’t supported, you may need to remove it. If there’s a graphics processor

 

built into the motherboard of your computer that’s not supported by your software, see your

 

system manual for information on how to disable this graphics processor.

Cause

Windows 98/Me/2000/XP – If the Windows method for display driver installation was used

 

(instead of running the setup program included with your Matrox display driver), the driver

 

may not be installed for all the graphics cards it supports.

Solution

Run the setup program included with the Matrox display driver. The setup program

 

automatically installs the display driver for each Matrox graphics card it supports.

Problem

In multi-display mode, displays aren’t numbered consecutively

Cause

If you have more than one graphics card in your computer, the

 

display numbering may not be consecutive for the displays of a

 

multiple-display card (for example, a DualHead supporting

 

card). Display numbering depends on the types of expansion slots used in your computer

 

(AGP and PCI) and the BIOS settings of your computer.

Solution

Windows* 98/Me/2000/XP – Move the displays in Windows.

 

(* Windows 2000/XP – In “Separate resolutions…” mode only.)

 

1 Right-click your Windows desktop background, then click Properties # Settings.

Matrox Graphics Card – User Guide

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Contents English Hardware installation Switch to the standard VGA display driverOpen your computer and remove your existing graphics card Choose an expansion slot Insert your Matrox cardRemove the cover for the slot you intend to use HD-15 only only an HD-15 blue Connector Connection setupDVI/HD-15 a DVI white and an HD-15 Blue connector DVI only only a DVI white connectorDVI connector DVI-to-HD15 adapter HD-15 connectorDVI connector HD-15 connector Matrox Graphics Card User GuideHD-15 connector analog Main ConnectorDetermining your main and secondary display Set up your display software See Display setup, Software installationDisplay setup Accessing PowerDesk property sheetsMonitor setup Windows NT 4.0 analog monitors only DualHead Multi-Display setupIf you have a Plug-and-Play monitor If you don’t have a Plug-and-Play monitorOther DualHead features Windows 98/Me/2000/XP or NTWindows 98/Me/2000/XP For more information on Matrox PowerDesk More PowerDesk informationBasic procedures TroubleshootingRestarting in safe mode Windows 98/MeCause Main troubleshootingYour monitor video controls may be improperly set Make sure the monitor power cable is firmly in placeYour monitor manual Your monitor may not be properly connectedBayonet Nut Connect BNC Solution Windows 98/Me/2000/XPRestore your original display settings see steps 2 Matrox Graphics Card User Guide More information TV output Connection setupTurn off computer Attach TV adapterConnect video output TV or video Recorder using VideoVideo cable TV adapterScart adapter Scart connectorConnect audio output TV or video RecorderSoftware setup Graphics Extra troubleshootingMatrox Graphics Card User Guide Problem Monitor settings aren’t automatically detected BNC Bayonet Nut Connect HD-15 connector Connectors Type of problem is displayed in the General tab Solution Change settings in your computer Bios setup utility Click the plus sign next to Other devices if it appears Matrox Graphics Card User Guide Windows 2000/XP Click Enable Windows 98/Me Click Close # YesRestart your computer for changes to take effect Multi-display mode, displays aren’t numbered consecutively Windows XP Disable one or more featuresProgram window or dialog box doesn’t appear on screen Disable Matrox hardware accelerationClick OK # OK to accept the changes Dialog box you want to seeSolution Disable the display Windows* 98/Me/2000/XPWindows* 2000/XP or NT Use CenterPOPUP Windows 2000/XP Solution Windows 2000/XP or NTVideo Problem Video file playback is jerky skipping framesClick OK to accept the changes Can’t view video DVD video playback is jerky skipping frames TV outputCan’t play certain DVD videos Can’t record DVD videoSolution Windows 98/Me/2000/XP or NT 4.0 See Software setup, Problem Computer text is hard to read with a TVPoor TV or video recorder image quality Can’t record video with a video recorderVideo appears stretched or squished on a TV Select the aspect ratio of your TV 43 or 169 most TVs are SoundWindows 98/Me/2000 Double-click the speaker icon on the taskbarClick OK Double-click the speaker icon on the taskbar Display information Maximum vertical refresh rate Hz Maximum display resolutionAspect ratio Main display*† Secondary display† Aspect ratio Display Main display Secondary display†Maximum horizontal refresh rate kHz Supported Vesa modes main displayDisplay Colors Features Environmental specificationsHardware information Maximum card dimensions for ATX cards Digital monitor information certain models only90 in. / 14.98 cm 25 in. / 8.26 cm Pinouts for analog HD-15 connector Maximum card dimensions for low-profile cardsPin Signal In. / 16.77 cm 54 in. /6.45 cmSee TV output, Pin usage for a digital DVI-I connector Certain models onlyCertain models only Pin usage with an analog dual-monitor cable DVI-I to HD-15If you have a problem Customer supportMatrox Web and FTP sites Information we need Program specific problemsFor display information Where to get informationLimited Warranty Statement WarrantyLimitations of Liability Software license agreement 15, 19 IndexThank you for choosing Matrox FCC Compliance Statement English Industry Canada Compliance StatementVcci Compliance Statement Europe Avertissement sur l’épilepsie DualHead, Matrox, Matrox Mystique, Rainbow Runner English Disclaimer United Kingdom Matrox Graphics IncItalia Deutschland