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Fax – receiving (cont.) |
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Problem |
| Cause & solution |
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A white line or a dirty pattern | ● The glass or rollers are dirty. Clean them (p. 102). |
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appears on your recording |
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paper. |
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The printing quality is poor. | ● The other party sent a faint document. Ask them to send a | ||||
| clearer copy of the document. |
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| ● The thermal head is dirty. Clean it (p. 103). |
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| ● Some paper has instructions recommending which side to | ||||
| print on. Try turning the paper over. |
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| ● You may have used paper with a cotton and/or fiber |
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| content that is over 20%, such as letterhead or resume |
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| paper. We recommend smooth paper such as Hammermill | ||||
| Jet Print for clearer printing. |
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I cannot receive documents by | ● Press FAX until a single beep is heard. |
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pressing FAX on the handset. |
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The other party complains that | ● The memory is full of received documents due to a lack of | ||||
they cannot send a document. | recording paper or a recording paper jam. Install paper |
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| (p. 15) or clear the jammed paper (p. 98). |
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Receive mode |
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Problem |
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I cannot select the desired | ● If you want to set TAD/FAX, FAX ONLY or TEL/FAX mode: | ||||
receive mode. | — select the desired mode using feature #77 (p. 87), and | ||||
| — press | AUTO ANSWER to turn ON the arrow (▼) on | |||
| the right of the display. |
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| Display: |
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| ON | |
| ● If you want to set TEL mode: |
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| — press | AUTO ANSWER to turn OFF the arrow (▼) on | |||
| the right of the display. |
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| ON | |
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The other party complains that | ● The unit is not in AUTO ANSWER mode. Press |
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they cannot send a document. | AUTO ANSWER to turn ON the arrow (▼) on the right | ||||
| of the display. |
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| ▼ |
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| ON | |
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For fax advantage assistance, call
95