Panasonic KX-FLB811 manual Customer Services directory, Customer Services Directory

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10. General Information

10.5 Customer Services directory

Customer Services Directory

Obtain Product Information and Operating Assistance; locate your nearest Dealer or Servicenter; purchase Parts and Accessories; or make Customer Service and Literature requests by visiting our Web Site at:

http://www.panasonic.com/consumersupport

or E-mail us via:

consumer_fax@us.panasonic.com

Contact:

For in Limited Warranty programming and Troubleshooting Support:

Fax Advantage assistance and Service Location finder: 1-800-HELP-FAX (435-7329)

For out of Limited Warranty technical and troubleshooting support:

Panasonic offers two value based, cost effective, solutions:

1.Panasonic Continued Services 900 fee based support: 1 900 FAX HELP (1 900 329 4357) This exceptional service is charged directly to your telephone bill at only $2.49 per minute.

2.Panasonic Premier Service Club (PPSC): 1 800 435 7329

PPSC provides toll free troubleshooting support at only $7.99 for a one time sampler or $23.95 for a one year or 5 call membership. These services are billed directly to your major credit card.

Both of these comprehensive programs provide real time, live agent support for customers who are not eligible for coverage under the limited warranty. Terms and prices are subject to change without notice.

For hearing or speech impaired TTY users, TTY: 1-877-833-8855

Accessory Purchases

Purchase Parts, Accessories and Instruction Books online for all Panasonic Products by visiting our Web Site at:

http://www.pasc.panasonic.com

or, send your request by E-mail to:

npcparts@us.panasonic.com

You may also contact us directly at:

1-800-332-5368 (Phone) 1-800-237-9080 (Fax Only) (Monday - Friday 9 am to 8 pm, EST.) Panasonic Services Company

20421 84th Avenue South, Kent, WA 98032

(We Accept Visa, MasterCard, Discover Card, American Express, and Personal Checks)

For hearing or speech impaired TTY users, TTY: 1-866-605-1277

Service in Puerto Rico

Panasonic Puerto Rico, Inc.

San Gabriel Industrial Park, Ave. 65 de Infantería, Km. 9.5, Carolina, Puerto Rico 00985 Phone (787) 750-4300 Fax (787) 768-2910 (Monday - Friday 8:30 am to 4:30 pm, EST.)

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Contents Operating Instructions Open How to use the operating instructionsLocation of controls Directory EStop K Copyright Thank you for purchasing a Panasonic fax machineEnergy Star TrademarksInstallation Important safety instructionsToner cartridge Laser radiationFuser unit KX-FLB811 KX-FLB801Static electricity For best performanceToner cartridge and drum unit Damage to the unit Poor print quality Improper OperationMoving the unit Unit should not be exposed to direct sunlightRecording paper Routine careUsing two or more phone numbers on a Selecting the operation mode FaxUsing the unit with an answering Distinctive Ring service from yourDocument jams Auto document Cleaning the white plateCleaning the document feeder Replacing the toner cartridgePart number*1 Quantity Included accessoriesDescription of buttons Accessory informationFront view OverviewE F G H Rear viewToner cartridge and drum unit Close the manual input tray 3 before opening the top cover For KX-FLB811 users Toner save featureDocument tray Output trayIf the top part of the extender is detached For KX-FLB801 usersKX-FLB801 If the extender is detached KX-FLB811Recording paper Using the paper input trayApprox kg 4.4 lb Using the manual input trayPaper in Tray #2 For PC Printing Using the optional handset unit Using surge protectorsConnections Dialing Mode Dialing modeSelecting the operation mode Fax/Copy/Scan System SetupHelp function Adjusting volumeExample 1015PM 12 hour clock entry 1. Press 10 If you have subscribed to a Caller ID serviceDate and time Example August 10, 2006 Press 08 10Quick Scan Stop Your logoZOOM/QUICK Scan Menu SET Flash ZoomTo insert a character To select characters using V orTo delete a character To erase all characters, press and holdTo delete a number Your fax numberMenu Stop SET Flash Your FAX no Press SETSending a fax manually Using the unit as a fax machineEntering the fax mode Using the auto document feederFAX SET Stop Quick Scan Start Using the scanner glassStandard Document weightExample PAGES=01For stations Dial ModeStoring one-touch dial item Directory Menu StopTo delete a character/number Storing navigator directory itemsEditing a stored item Erasing a stored itemIf your unit does not send a fax Using stationsUsing navigator directory Fax auto redialErasing a stored item from the broadcast memory Broadcast transmissionProgramming items into the broadcast memory Adding a new item into the broadcast memorySending the same document to pre-programmed parties To cancel broadcast transmissionReceiving a fax manually Auto answer Activating FAX only modeActivating TEL mode Receiving a fax automatically Auto answer onTo stop receiving Using the unit with an answering machineSetting up the unit and an answering machine How to receive faxes with the optional handset unitReceiving a voice message and fax document in one call Fax activation code feature #434 onActivating the junk fax prohibitor Storing undesired callersTo display the junk fax prohibitor list To print the junk fax prohibitor listTo erase an item from the junk fax prohibitor list Menu Stop Caller ID Caller ID serviceViewing and calling back using caller information How Caller ID is displayedErasing specific caller information Into the one-touch dial feature and navigator directoryStoring caller information Erasing all caller informationRing pattern Settings Distinctive Ring service from your phone companyUsing two or more phone numbers on a single telephone line Activating the Distinctive Ring featureOther triple ring short Short-long rings 1st ring 2nd ring Programming the ring pattern assigned for faxCopy Stop Using the unit as a copy machineEntering the copy mode Making a copyCopy Stop Start You can change the default resolution in feature #461To stop copying Text For documents containing only textOriginal document More copying featuresUsing the scanner glass To enlarge a documentCollated pages Uncollated pages Example Making 2 copies of a 4-page original documentRAM Connecting to a computerInstalling Multi- Function Station CPUTo modify the software Insert the included CD-ROM into your CD- ROM driveImportant notice for Windows XP users To use the other unit with the computerUsing the unit as a printer Starting Multi-Function StationPrinting from Windows applications Labels TransparenciesEnvelopes Remove each envelope after printingPeel-off strip Multiple flaps Using the unit as a scanner Using Multi-Function ViewerSelect ViewerScan Multi-Function Viewer will appear Readiris OCR software Using other applicationsOperating the unit from your computer To scan documents quicklySelect Pcfax Panasonic KX FLB811/PCFAX Panasonic KX-FLB801 Fax sending/receiving using Multi-Function StationReceiving a fax into your computer Changing the default output trayConfirming the status of the unit Other information KX- FLB811 onlyOutput tab Programming To cancel programmingTo select features by using the navigator key Basic Feature FAX Feature Copy FeatureBasic features Correct settingNormal default For normal contrast OFF default Deactivates this feature Fax features On default You will hear connecting tones To cancel after programming, press Stop then SETYou can also send a document using the scanner glass. Press Setting the ErrorDefault code is #9 Feature/Code SelectionOn default Enter your code from 2 to 4 digits, using 0-9, * and #Connection Feature/Code Selection Receiving a fax intoRecognize the connection, it will store a received document Memory once, then transfer the data after recognitionCopy features To change the default resolution setting for copyingResolution Error messages Reports Display Cause & Solution Error messages DisplayRecording paper is installed in the manual input tray when Service personnelPaper. Install paper page 18 Cable or the computer power cord is not connected correctlySize paper. Use the appropriate size paper Wrong PaperWhen a function does not work, check here Initial settingsGeneral Fax receiving Fax sendingDocuments automatically Pressing FAX Auto Answer Receiving modeAuto Answer indicator Paper is installedCopying Using an answering machineMulti-Function Station If a power failure occurs Toner LOW Toner Empty Replacing the toner cartridge and the drum unitRemove the drum and toner unit 1 by holding the tabs Close the top cover until locked Display will show the following When the recording paper has jammed inside of the unitRecording paper jam Waste disposal methodCase Remove the jammed paperPull and hold the lever 1 to release the jammed paper When the recording paper is not fed into the unit properly Check Pick UP Input Tray #1Check Pick UP Input Tray #2 Remove the jammed document 1 carefully When the document has jammed near the document exitWhen the document has jammed near the document entrance Document jams Auto document feederCleaning the white plate and glasses Disconnect the power cord Open the document coverWhite plate and scanner glasses If the document cover comes off from the unit Close the document cover Re-connect the power cordLower glass Cleaning the document feeder rollers Help Reference lists and reports Specifications % image area Recording paper weightEnvelope size Toner lifeDrum life FCC and Other Information Responsible Party Laser Facsimile Limited WarrantyFAX categories Parts Labor Thermal Transfer FacsimileFor In Limited Warranty product service Customer Services Directory Customer Services directoryUser record For your future referenceAttach your sales receipt here Index Activating Installing Navigator directory Sending faxes100 101 102 103 Panasonic FAX Advantage Program No Extra Cost