Tektronix 740L manual If problem persists for Error 30, clean the sensor. See

Page 105

Troubleshooting 4

Error	User Corrective Action

Error 21, 22, 30,	■ Remove and re-install Imaging Unit (make sure that Imaging Unit
and 32	is locked in place). Turn the printer off, then on.

	■ Replace Imaging Unit (make sure that Imaging Unit is locked in
	place). Turn the printer off, then on.
	■ If problem persists for Error 30, clean the sensor. See page 110.
	■ If problem persists, check www2.tek.com/merlin/tko and/or
	contact Service.

Error 33	■ Check for jammed paper throughout the paper path (especially in
	paper feeder).
	■ Remove and re-install paper feeder and Transfer Kit. Turn the
	printer off, then on.
	■ If problem persists, check www2.tek.com/merlin/tko and/or
	contact Service.

Error 40, 41, 42,	■ Check for jammed paper in the Fuser. Re-install Fuser. Turn the
and 43	printer off, then on.

	■ Make sure that you have the correct Fuser for your local printer
	power supply:
	■	110-Volt Fuser	P/N 016-1660-00
	■	220-Volt Fuser	P/N 016-1661-00
	■ Replace Fuser. Turn the printer off, then on.
	■ If problem persists, check www2.tek.com/merlin/tko and/or
	contact Service.

Error 50, 51	■ Turn the printer off, then on.
	■ If problem persists, check www2.tek.com/merlin/tko and/or
	contact Service.

Error 60	■ Remove the media from the Multi-Purpose Tray. Turn the printer
	off, then on.
	■ Reinstall the media. Make sure you do not overﬁll the tray.
	■ If problem persists, check www2.tek.com/merlin/tko and/or
	contact Service.

Error 61	■ Remove and re-install each Toner Cartridge. Turn the printer off,
	then on.
	■ Replace each Toner Cartridge. Turn the printer off, then on.
	■ If problem persists, check www2.tek.com/merlin/tko and/or
	contact Service.

Error 62	■ Check for jammed paper throughout the paper path (especially in
	paper feeder and Fuser).
	■ Remove and re-install Fuser. Turn the printer off, then on.
	■ Slide out and re-insert paper feeder. Turn the printer off, then on.
	■ Replace the Fuser. Turn the printer off, then on.
	■ If problem persists, check www2.tek.com/merlin/tko and/or
	contact Service.

Error 63	■ Remove and re-install Imaging Unit. Turn the printer off, then on.
	■ Replace Imaging Unit. Turn the printer off, then on.

■ If problem persists, check www2.tek.com/merlin/tko and/or contact Service.

Advanced Features and Troubleshooting Manual

95

Image 105

Contents S E R P R I N T E R S S E R P R I N T E R S V3 January 071-0236-00 Pantone, Inc Symbols as marked on product User safety summaryTerms in manual Caution Terms on product CautionFor Users in Japan Contents Printer Management TroubleshootingUsing Color Using Printer UtilitiesConnecting Peripheral Devices Regulatory Information and Specifications Using Your Printer with a ScannerIndex Chapter Color Printer ResourcesPhaserShare Networking Setup Guide Setup GuidePrinted and on-line books User GuidePhaserShare Networking Manual Advanced Features and Troubleshooting ManualWhat it includes Where to ﬁnd it Tektronix World Wide Web sitesTekSMART Knowledge Base PhaserLink softwareColor Connection What it includesAll about media Paper TraysTransparency Trays Use the Multi-Purpose Tray for specialty media Multi-Purpose TrayMargins and print area Supported media sizes selected in drivers and front panelMargins Media Size Print area Top Bottom Sides U T I O N Media hintsLoading media trays Loading paperLoading letterhead paper Loading Tektronix transparencies Using the Transparency tray Using the Multi-Purpose TrayHints for making transparencies Using the Multi-Purpose Tray Standard mediaSpecialty media Thin Medium Thick Setting media thicknessMedia type Tray capacity Inserting the mediaTektronix Transparencies Loading specialty media in the Multi-Purpose TrayLetterhead 0236-14 Tektronix Glossy Coated Paper / Card Stock Printing hints Envelopes Envelope printing hints Guidelines for printing envelopesYour application A supported printer driverLaser labels Guidelines for printing on labels Sheet size Label size Avery label SettingTektronix Fabric Transfer Media Guidelines for printing on Fabric Transfer media Automatic duplex Duplex printingAutomatic duplex Manual duplexPC Windows Macintosh LaserWriterPC Windows 95 / Windows PC Windows NT4Manual duplex Multi-Purpose Tray recommendedPaper trays Using the Multi-Purpose Tray SideMedia type Front panel selection 3 4 5 6 Using a Paper tray 32564-09a Adjusting margins for a single-sided print Adjusting marginsScroll to Adjust Top Margin. Press Menu Adjusting margins for a duplex print Phaser 740 and 740L Laser Printers Resident typefaces PostScript Using fontsResident typefaces PCL5 Downloading fontsDownloading fonts from a Macintosh Printing a list of resident fonts From a MacintoshFrom a PC or workstation Using Quick Collate RequirementsQuick Collate hints Using Slip Sheets Previewing with Check Print Enable Check Print and reset the timeoutUse Check Print Using Image Smoothing Automatic tray switchingMacintosh Output Order Face Up Output OrderOutput Order Face Down Output Order hintsInstalling the plug-in Macintosh PhaserPrint Plug-in for PhotoshopInstalling the plug-in Compatibility requirementsUsing the plug-in Installing the plug-in WindowsSelecting options in the PhaserPrint dialog box Print using MacintoshNumber of copies Print using Windows Printer namePrinter model Color Correction Media size selectionMedia QualityFast preview Output face upCheck Print Image Smoothing Stylized representationScaling an image Center images Landscape orientationReplicate images Image sizeNumber of images Image separationImage layout Media size displayShow color preview of image Phaser 740 and 740L Laser Printers User-replaceable components ConsumablesToner Cartridges When to replace componentsOrder numbers Average life % of coverage Front panel messagesFuser Imaging UnitFuser Roll Order numbers Average lifeConsumable life information Transfer KitMain Charge Grid Status of each consumable Usage Proﬁle ReportLOW Using the information on the ConsumablesOn-line support TroubleshootingCustomer Support Centers Customer Support CentersCountry Numbers Getting information by faxDiagnostic tools Service Print ConﬁgurationConsumables Usage Proﬁle Report PhaserLink Printer Management Software Front panelCalibrate Margins Color Density Samples Color Reference Margin Adjust PagesBasic rules for troubleshooting Where does the symptom appear? SolutionMaintaining print quality Symptoms and solutions Symptom Possible Causes SolutionFront Panel Messages Fuser expired Front Panel Messages contdPrint quality problems To avoid the problem Print quality problems contdPhaser 740 and 740L Laser Printers Approximately on the same Phaser 740 and 740L Laser Printers Entire page prints in black, including the borders Quality If you can’t make a print Symptom SolutionProblems with image size and position Problems with jamsProblems with automatic duplexing SymptomSolutionPrinted colors are not what you expected Presentation, change it to Standard Printed colors are not what you expected contdPrint quality hints Media handling Media hintsDouble-sided printing Specialty mediaImproving print speed Relative port speedFastest print time Printed colors are not what you expected Printing Pantone Colors Using the Tektronix halftone screensWindows Selecting page sizes in Windows applicationsFonts printing incorrectly from Windows Feature set PostScript printer description ﬁle ppdSharing the printer on a network Driver, utility ﬁles, and front panel interactionsIf the Apple Printer Utility does not work AppleTalk Startup page prints even though it is disabled Error messages on the StartupMessageDescription Macintosh users PostScript printing errors Windows 3.1 users Windows 95 usersEnabling the PostScript error handler Error User Corrective Action Error codesIf problem persists for Error 30, clean the sensor. See Error 80, 81, 82, 83, Turn the printer off, then on. Clearing a media jam Jam at a SolutionJam at B Jam at C 101 Jam at D 103 Jam at E Jam at Multi-Purpose Jam at Duplex Unit 107 Occasional cleaningPaper-pick rollers a Duplex UnitSensor Phaser 740 Color Printer Printing the cleaningCleaning other rollers Cleaning the sensorPrinter Management PhaserLink Printer Management softwareFor the system administrator For the service providerUsage Proﬁle Job Accounting Enabling and disabling the Startup From PhaserLink Printer Management softwareFrom utility ﬁles From the printer’s front panelChanging the Energy Star timeout Protected mode for the front panel menu Macintosh utility ﬁlesPC utility ﬁles Print-quality modes Using ColorDIC Color correctionsPrint the Color Reference Controlling color densityColor 121 Adjust the colorsMenu item What it does How it works Calibrate Colors menu selectionsOverview Printing the Color Sampler ChartsColor sampler chart descriptions Color chartsPrinting samplers from a Macintosh Installing color correction ﬁlesSelecting a color correction ﬁle Downloading a color correction ﬁlePrinting the desired color from an application Printing a color sampler chartPrinting samplers from a PC Selecting a color correction in an application Scroll to RGB Color Sampler or Cmyk Color Sampler Printing a color sampler chart from the front panelPantone Color Files Methods of printing Pantone ColorsPrinter-speciﬁc Pantone Colors For ﬁnal output on a color printing press Pantone Colors from color selection booksMacintosh Installing the Pantone Color ﬁlesPrinting the Pantone Color Chart Printing the entire chartPrinting individual pages from Acrobat Reader From a nonsupported driver Using the ﬁles on the printer’s CD-ROM Using the Apple Printer Utility to download ﬁlesDownloading ﬁles from a Macintosh Using Printer Utilities Using the Apple Printer Utility to perform other tasks Turning on/off the StartupChanging the printer’s AppleTalk name Downloading ﬁles from a PC WindowsWindows 95 / Windows Windows NT Downloading ﬁles from the Tektronix World Wide Web site Type anonymous Downloading ﬁles from the Tektronix ftp serverPage Device Uses Scsi peripheral devicesConnecting Scsi devices Required itemsConnection overview Connecting one Scsi device Connecting multiple Scsi devices Initializing a formatted Scsi device Macintosh usersPC and workstation users NOSYSTRT.PS Enabling and disabling SysStart Job executionOverview Using Your Printer with a ScannerCopying a single Making copiesCopying multiple pages with an Auto-Document Feeder Using the front panel Copier Menu Copier Menu Reset Factory DefaultsCopying at 100% scale Placing and scaling imagesCopying to ﬁt full-bleed images Scaling images using Scan Area Scaling images using ZoomRegulatory Information and Specifications Declaration of conformity For 220-230 VAC equipmentEnvironmental Phenomena Test Speciﬁcation Basic Standard R N I N G FCC Class B deviceMaterial Safety Data Sheets Msds for Toner Stability And Reactivity Physical And Chemical PropertiesToxicological Information Ecological InformationSpeciﬁcations Power Consumption Dimensions of Lower Tray AssemblyState Average power Index Phaser 740 and 740L Laser Printers 167 CMYK.PS 169 Phaser 740 and 740L Laser Printers Printed on recycled paper

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