Tektronix 740L manual Problems with jams, Problems with image size and position

Page 90

4 Troubleshooting

Problems with jams

Symptom	Solution
Frequent paper-picking errors	Make sure that the Media Thickness Switch is set correctly for the media installed in the
	Multi-Purpose Tray. Refer to page 13 for details on setting media thickness. If the printer
	picks multiple sheets of paper at once, set the Media Thickness Switch to a thinner
	setting.

	Fan the paper or transparencies before installing them in their respective trays; this is
	especially important for transparencies because they tend to stick together.

	Make sure that the media is installed under the hooks at the front of the media tray.

	If printing on transparencies and your printer has the Automatic Duplex/Lower Tray
	Assembly, make sure that the TRANSPARENCY tray is installed in the middle tray slot.

	Clean the paper-feed rollers and paper-pick rollers. Print the instructions from the
	Cleaning menu in the front panel.

Frequent media jams	Make sure that you use a high-quality laser paper: 60 - 90 g/m2 (16 - 24 lb.) paper in the
	media trays and 75 - 150 g/m2 (20 - 39 lb.) paper with the Multi-Purpose Tray. Refer to
	“All about media” on page 5 for more information.

	Make sure that the Media Thickness Switch is set correctly for the media installed in the
	Multi-Purpose Tray. If the printer has frequent paper jams, set the Media Thickness
	Switch to a thicker setting. Refer to page 13 for more information.

	If you are using media that is 105 g/m2 (28 lb.), check if the Face Down media output
	setting is selected in the driver. If it is, change the setting to Face Up. If the problem
	persists, use the Multi-Purpose Tray rather than a media tray.

	Use only Tektronix transparencies. Tektronix does not guarantee the results of
	non-Tektronix transparencies in Tektronix printers.

	Make sure that the media is installed under the hooks at the front of the media tray.

	Do not overﬁll the media tray, as indicated by the red line on the right side of the tray.

	Clean the paper-feed rollers and paper-pick rollers. Print the instructions from the
	Cleaning menu in the front panel.

Media frequently wraps	Replace the Fuser Roll.
around the Fuser.

Problems with image size and position

Symptom	Solution
Off-set images	Check your application for correct image sizing.

Cut-off images	Check your application for image sizing.

	Make sure that you are using the correct PPD ﬁle and have selected the correct
	page size.

	Make sure that the correct size media is in the media tray.

Image shifts or margins are	Make sure that you have installed the driver for this printer, or the correct PPD ﬁle onto
incorrect (Macintosh)	your Macintosh so that you can select the correct page sizes from the driver.

	If printing on transparencies and your printer has the Automatic Duplex/Lower Tray
	Assembly, make sure that the TRANSPARENCY tray is installed in the middle tray slot.

80Phaser 740 and 740L Laser Printers

Image 90

Contents S E R P R I N T E R S S E R P R I N T E R S V3 January 071-0236-00 Pantone, Inc Terms in manual Caution User safety summarySymbols as marked on product Terms on product CautionFor Users in Japan Contents Troubleshooting Printer ManagementUsing Color Using Printer UtilitiesConnecting Peripheral Devices Regulatory Information and Specifications Using Your Printer with a ScannerIndex Color Printer Resources ChapterPrinted and on-line books Setup GuidePhaserShare Networking Setup Guide User GuideWhat it includes Where to ﬁnd it Advanced Features and Troubleshooting ManualPhaserShare Networking Manual Tektronix World Wide Web sitesColor Connection PhaserLink softwareTekSMART Knowledge Base What it includesAll about media Paper TraysTransparency Trays Multi-Purpose Tray Use the Multi-Purpose Tray for specialty mediaMargins and print area Supported media sizes selected in drivers and front panelMargins Media Size Print area Top Bottom Sides Media hints U T I O NLoading media trays Loading paperLoading letterhead paper Loading Tektronix transparencies Using the Transparency tray Using the Multi-Purpose TrayHints for making transparencies Using the Multi-Purpose Tray Standard mediaSpecialty media Setting media thickness Thin Medium ThickInserting the media Media type Tray capacityLoading specialty media in the Multi-Purpose Tray Tektronix TransparenciesLetterhead 0236-14 Tektronix Glossy Coated Paper / Card Stock Printing hints Envelopes Your application Guidelines for printing envelopesEnvelope printing hints A supported printer driverLaser labels Sheet size Label size Avery label Setting Guidelines for printing on labelsTektronix Fabric Transfer Media Guidelines for printing on Fabric Transfer media Automatic duplex Duplex printingAutomatic duplex Manual duplexPC Windows 95 / Windows Macintosh LaserWriterPC Windows PC Windows NT4Manual duplex Multi-Purpose Tray recommendedPaper trays Using the Multi-Purpose Tray SideMedia type Front panel selection 3 4 5 6 Using a Paper tray 32564-09a Adjusting margins Adjusting margins for a single-sided printScroll to Adjust Top Margin. Press Menu Adjusting margins for a duplex print Phaser 740 and 740L Laser Printers Resident typefaces PCL5 Using fontsResident typefaces PostScript Downloading fontsDownloading fonts from a Macintosh Printing a list of resident fonts From a MacintoshFrom a PC or workstation Using Quick Collate RequirementsQuick Collate hints Using Slip Sheets Enable Check Print and reset the timeout Previewing with Check PrintUse Check Print Using Image Smoothing Automatic tray switchingMacintosh Output Order Face Down Output OrderOutput Order Face Up Output Order hintsInstalling the plug-in PhaserPrint Plug-in for PhotoshopInstalling the plug-in Macintosh Compatibility requirementsInstalling the plug-in Windows Using the plug-inSelecting options in the PhaserPrint dialog box Print using MacintoshNumber of copies Print using Windows Printer namePrinter model Media Media size selectionColor Correction QualityFast preview Output face upCheck Print Image Smoothing Stylized representationScaling an image Replicate images Landscape orientationCenter images Image sizeImage separation Number of imagesImage layout Media size displayShow color preview of image Phaser 740 and 740L Laser Printers Consumables User-replaceable componentsOrder numbers Average life % of coverage When to replace componentsToner Cartridges Front panel messagesFuser Roll Imaging UnitFuser Order numbers Average lifeConsumable life information Transfer KitMain Charge Grid Usage Proﬁle Report Status of each consumableUsing the information on the Consumables LOWTroubleshooting On-line supportCustomer Support Centers Customer Support CentersGetting information by fax Country NumbersDiagnostic tools Service Print ConﬁgurationConsumables PhaserLink Printer Management Software Front panel Usage Proﬁle ReportColor Density Samples Color Reference Margin Adjust Pages Calibrate MarginsBasic rules for troubleshooting Where does the symptom appear? SolutionMaintaining print quality Symptoms and solutions Symptom Possible Causes SolutionFront Panel Messages Front Panel Messages contd Fuser expiredPrint quality problems Print quality problems contd To avoid the problemPhaser 740 and 740L Laser Printers Approximately on the same Phaser 740 and 740L Laser Printers Entire page prints in black, including the borders Quality Symptom Solution If you can’t make a printProblems with jams Problems with image size and positionProblems with automatic duplexing SymptomSolutionPrinted colors are not what you expected Printed colors are not what you expected contd Presentation, change it to StandardPrint quality hints Double-sided printing Media hintsMedia handling Specialty mediaImproving print speed Relative port speedFastest print time Printed colors are not what you expected Using the Tektronix halftone screens Printing Pantone ColorsSelecting page sizes in Windows applications WindowsFeature set PostScript printer description ﬁle ppd Fonts printing incorrectly from WindowsSharing the printer on a network Driver, utility ﬁles, and front panel interactionsIf the Apple Printer Utility does not work AppleTalk Startup page prints even though it is disabled Error messages on the StartupMessageDescription Windows 3.1 users PostScript printing errorsMacintosh users Windows 95 usersEnabling the PostScript error handler Error codes Error User Corrective ActionIf problem persists for Error 30, clean the sensor. See Error 80, 81, 82, 83, Turn the printer off, then on. Clearing a media jam Solution Jam at aJam at B Jam at C 101 Jam at D 103 Jam at E Jam at Multi-Purpose Jam at Duplex Unit Occasional cleaning 107Paper-pick rollers a Duplex UnitSensor Printing the cleaning Phaser 740 Color PrinterCleaning the sensor Cleaning other rollersPhaserLink Printer Management software Printer ManagementFor the system administrator For the service providerUsage Proﬁle Job Accounting From utility ﬁles From PhaserLink Printer Management softwareEnabling and disabling the Startup From the printer’s front panelChanging the Energy Star timeout Protected mode for the front panel menu Macintosh utility ﬁlesPC utility ﬁles Using Color Print-quality modesColor corrections DICControlling color density Print the Color ReferenceColor Adjust the colors 121Calibrate Colors menu selections Menu item What it does How it worksPrinting the Color Sampler Charts OverviewColor charts Color sampler chart descriptionsSelecting a color correction ﬁle Installing color correction ﬁlesPrinting samplers from a Macintosh Downloading a color correction ﬁlePrinting a color sampler chart Printing the desired color from an applicationPrinting samplers from a PC Selecting a color correction in an application Printing a color sampler chart from the front panel Scroll to RGB Color Sampler or Cmyk Color SamplerPantone Color Files Methods of printing Pantone ColorsPrinter-speciﬁc Pantone Colors Pantone Colors from color selection books For ﬁnal output on a color printing pressInstalling the Pantone Color ﬁles MacintoshPrinting the Pantone Color Chart Printing the entire chartPrinting individual pages from Acrobat Reader From a nonsupported driver Using the ﬁles on the printer’s CD-ROM Using the Apple Printer Utility to download ﬁlesDownloading ﬁles from a Macintosh Using Printer Utilities Using the Apple Printer Utility to perform other tasks Turning on/off the StartupChanging the printer’s AppleTalk name Downloading ﬁles from a PC WindowsWindows 95 / Windows Windows NT Downloading ﬁles from the Tektronix World Wide Web site Downloading ﬁles from the Tektronix ftp server Type anonymousPage Scsi peripheral devices Device UsesConnecting Scsi devices Required itemsConnection overview Connecting one Scsi device Connecting multiple Scsi devices Initializing a formatted Scsi device Macintosh usersPC and workstation users Enabling and disabling SysStart Job execution NOSYSTRT.PSUsing Your Printer with a Scanner OverviewMaking copies Copying a singleCopying multiple pages with an Auto-Document Feeder Using the front panel Copier Menu Reset Factory Defaults Copier MenuPlacing and scaling images Copying at 100% scaleCopying to ﬁt full-bleed images Scaling images using Zoom Scaling images using Scan AreaRegulatory Information and Specifications Declaration of conformity For 220-230 VAC equipmentEnvironmental Phenomena Test Speciﬁcation Basic Standard FCC Class B device R N I N GMaterial Safety Data Sheets Msds for Toner Toxicological Information Physical And Chemical PropertiesStability And Reactivity Ecological InformationSpeciﬁcations Power Consumption Dimensions of Lower Tray AssemblyState Average power Index Phaser 740 and 740L Laser Printers 167 CMYK.PS 169 Phaser 740 and 740L Laser Printers Printed on recycled paper

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