Tektronix 740L manual Troubleshooting, Printer Management

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4	Troubleshooting
	On-line support	63
	Customer Support Centers				64
	Getting information by fax				65
	Diagnostic tools	66
	Maintaining print quality 69
	Symptoms and solutions				70
	Print quality hints		83
	Media hints 84
	Media handling		84
	Double-sided printing				84
	If your printer has an Automatic Duplex/Lower Tray Assembly installed 84
	Specialty media		84
	Improving print speed			85
	Relative port speed			85
	Fastest print time			85

	Printed colors are not what you expected						86
	Printing PANTONE Colors				87
	Using the Tektronix halftone screens						87
	Selecting page sizes in Windows applications							88
	Fonts printing incorrectly from Windows						89
	Sharing the printer on a network 90
	Startup page prints even though it is disabled							91
	PostScript printing errors			92
	Enabling the PostScript error handler					93
	Error codes	94
	Clearing a media jam		97
	Jam at A	98
	Jam at B	99
	Jam at C	100
	Jam at D	102
	Jam at E	104
	Jam at Multi-Purpose			105
	Jam at Duplex Unit 106
	Occasional cleaning		107
	Printing the cleaning page				109
	Cleaning the sensor			110
	Cleaning other rollers			110
5	Printer Management
	PhaserLink™ Printer Management software							111
	Usage Profile	112
	Job Accounting 113
	Enabling and disabling the Startup Page						114
	Changing the Energy Star timeout					115
	Protected mode for the front panel menu							116

viPhaser 740 and 740L Laser Printers

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Contents S E R P R I N T E R S S E R P R I N T E R S V3 January 071-0236-00 Pantone, Inc User safety summary Symbols as marked on productTerms in manual Caution Terms on product CautionFor Users in Japan Contents Troubleshooting Printer ManagementConnecting Peripheral Devices Using ColorUsing Printer Utilities Index Regulatory Information and SpecificationsUsing Your Printer with a Scanner Color Printer Resources ChapterSetup Guide PhaserShare Networking Setup GuidePrinted and on-line books User GuideAdvanced Features and Troubleshooting Manual PhaserShare Networking ManualWhat it includes Where to ﬁnd it Tektronix World Wide Web sitesPhaserLink software TekSMART Knowledge BaseColor Connection What it includesTransparency Trays All about mediaPaper Trays Multi-Purpose Tray Use the Multi-Purpose Tray for specialty mediaMargins Media Size Print area Top Bottom Sides Margins and print areaSupported media sizes selected in drivers and front panel Media hints U T I O NLoading letterhead paper Loading media traysLoading paper Loading Tektronix transparencies Hints for making transparencies Using the Transparency trayUsing the Multi-Purpose Tray Specialty media Using the Multi-Purpose TrayStandard media Setting media thickness Thin Medium ThickInserting the media Media type Tray capacityLoading specialty media in the Multi-Purpose Tray Tektronix TransparenciesLetterhead 0236-14 Tektronix Glossy Coated Paper / Card Stock Printing hints Envelopes Guidelines for printing envelopes Envelope printing hintsYour application A supported printer driverLaser labels Sheet size Label size Avery label Setting Guidelines for printing on labelsTektronix Fabric Transfer Media Guidelines for printing on Fabric Transfer media Duplex printing Automatic duplexAutomatic duplex Manual duplexMacintosh LaserWriter PC WindowsPC Windows 95 / Windows PC Windows NT4Paper trays Manual duplexMulti-Purpose Tray recommended Media type Front panel selection Using the Multi-Purpose TraySide 3 4 5 6 Using a Paper tray 32564-09a Adjusting margins Adjusting margins for a single-sided printScroll to Adjust Top Margin. Press Menu Adjusting margins for a duplex print Phaser 740 and 740L Laser Printers Using fonts Resident typefaces PostScriptResident typefaces PCL5 Downloading fontsDownloading fonts from a Macintosh From a PC or workstation Printing a list of resident fontsFrom a Macintosh Quick Collate hints Using Quick CollateRequirements Using Slip Sheets Enable Check Print and reset the timeout Previewing with Check PrintUse Check Print Macintosh Using Image SmoothingAutomatic tray switching Output Order Output Order Face UpOutput Order Face Down Output Order hintsPhaserPrint Plug-in for Photoshop Installing the plug-in MacintoshInstalling the plug-in Compatibility requirementsInstalling the plug-in Windows Using the plug-inNumber of copies Selecting options in the PhaserPrint dialog boxPrint using Macintosh Printer model Print using WindowsPrinter name Media size selection Color CorrectionMedia QualityCheck Print Fast previewOutput face up Scaling an image Image SmoothingStylized representation Landscape orientation Center imagesReplicate images Image sizeImage separation Number of imagesShow color preview of image Image layoutMedia size display Phaser 740 and 740L Laser Printers Consumables User-replaceable componentsWhen to replace components Toner CartridgesOrder numbers Average life % of coverage Front panel messagesImaging Unit FuserFuser Roll Order numbers Average lifeMain Charge Grid Consumable life informationTransfer Kit Usage Proﬁle Report Status of each consumableUsing the information on the Consumables LOWTroubleshooting On-line supportCustomer Support Centers Customer Support CentersGetting information by fax Country NumbersConsumables Diagnostic toolsService Print Conﬁguration PhaserLink Printer Management Software Front panel Usage Proﬁle ReportColor Density Samples Color Reference Margin Adjust Pages Calibrate MarginsMaintaining print quality Basic rules for troubleshootingWhere does the symptom appear? Solution Front Panel Messages Symptoms and solutionsSymptom Possible Causes Solution Front Panel Messages contd Fuser expiredPrint quality problems Print quality problems contd To avoid the problemPhaser 740 and 740L Laser Printers Approximately on the same Phaser 740 and 740L Laser Printers Entire page prints in black, including the borders Quality Symptom Solution If you can’t make a printProblems with jams Problems with image size and positionPrinted colors are not what you expected Problems with automatic duplexingSymptomSolution Printed colors are not what you expected contd Presentation, change it to StandardPrint quality hints Media hints Media handlingDouble-sided printing Specialty mediaFastest print time Improving print speedRelative port speed Printed colors are not what you expected Using the Tektronix halftone screens Printing Pantone ColorsSelecting page sizes in Windows applications WindowsFeature set PostScript printer description ﬁle ppd Fonts printing incorrectly from WindowsIf the Apple Printer Utility does not work AppleTalk Sharing the printer on a networkDriver, utility ﬁles, and front panel interactions MessageDescription Startup page prints even though it is disabledError messages on the Startup PostScript printing errors Macintosh usersWindows 3.1 users Windows 95 usersEnabling the PostScript error handler Error codes Error User Corrective ActionIf problem persists for Error 30, clean the sensor. See Error 80, 81, 82, 83, Turn the printer off, then on. Clearing a media jam Solution Jam at aJam at B Jam at C 101 Jam at D 103 Jam at E Jam at Multi-Purpose Jam at Duplex Unit Occasional cleaning 107Sensor Paper-pick rollers aDuplex Unit Printing the cleaning Phaser 740 Color PrinterCleaning the sensor Cleaning other rollersPhaserLink Printer Management software Printer ManagementUsage Proﬁle For the system administratorFor the service provider Job Accounting From PhaserLink Printer Management software Enabling and disabling the StartupFrom utility ﬁles From the printer’s front panelChanging the Energy Star timeout PC utility ﬁles Protected mode for the front panel menuMacintosh utility ﬁles Using Color Print-quality modesColor corrections DICControlling color density Print the Color ReferenceColor Adjust the colors 121Calibrate Colors menu selections Menu item What it does How it worksPrinting the Color Sampler Charts OverviewColor charts Color sampler chart descriptionsInstalling color correction ﬁles Printing samplers from a MacintoshSelecting a color correction ﬁle Downloading a color correction ﬁlePrinting a color sampler chart Printing the desired color from an applicationPrinting samplers from a PC Selecting a color correction in an application Printing a color sampler chart from the front panel Scroll to RGB Color Sampler or Cmyk Color SamplerPrinter-speciﬁc Pantone Colors Pantone Color FilesMethods of printing Pantone Colors Pantone Colors from color selection books For ﬁnal output on a color printing pressInstalling the Pantone Color ﬁles MacintoshPrinting individual pages from Acrobat Reader Printing the Pantone Color ChartPrinting the entire chart From a nonsupported driver Downloading ﬁles from a Macintosh Using the ﬁles on the printer’s CD-ROMUsing the Apple Printer Utility to download ﬁles Using Printer Utilities Changing the printer’s AppleTalk name Using the Apple Printer Utility to perform other tasksTurning on/off the Startup Windows 95 / Windows Downloading ﬁles from a PCWindows Windows NT Downloading ﬁles from the Tektronix World Wide Web site Downloading ﬁles from the Tektronix ftp server Type anonymousPage Scsi peripheral devices Device UsesConnection overview Connecting Scsi devicesRequired items Connecting one Scsi device Connecting multiple Scsi devices PC and workstation users Initializing a formatted Scsi deviceMacintosh users Enabling and disabling SysStart Job execution NOSYSTRT.PSUsing Your Printer with a Scanner OverviewMaking copies Copying a singleCopying multiple pages with an Auto-Document Feeder Using the front panel Copier Menu Reset Factory Defaults Copier MenuPlacing and scaling images Copying at 100% scaleCopying to ﬁt full-bleed images Scaling images using Zoom Scaling images using Scan AreaRegulatory Information and Specifications Environmental Phenomena Test Speciﬁcation Basic Standard Declaration of conformityFor 220-230 VAC equipment FCC Class B device R N I N GMaterial Safety Data Sheets Msds for Toner Physical And Chemical Properties Stability And ReactivityToxicological Information Ecological InformationSpeciﬁcations State Average power Power ConsumptionDimensions of Lower Tray Assembly Index Phaser 740 and 740L Laser Printers 167 CMYK.PS 169 Phaser 740 and 740L Laser Printers Printed on recycled paper

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