Tektronix 740L manual Enabling the PostScript error handler

Page 103

Troubleshooting 4

Enabling the PostScript error handler

The error handling utility helps diagnose problems when a job doesn’t print; it provides a PostScript error-handling function to help determine the cause of some PostScript printing problems. When the error handler is enabled, PostScript errors and other status information are printed. This utility is useful for debugging PostScript code.

1.In the printer’s front panel, press Menu.

2.Press <----or ---->until the front panel displays this message:

Printer Defaults

<---- ----> Menu

3.Press Menu.

4.Scroll to this message:

Error Handler

<---- ----> Menu

5.Press Menu; this message appears:

Error Handler: disabled *

<---- ----> Menu

The * indicates the current selection; disabled is the factory default.

6. Press <----

or ---->until the front panel displays this message:

Error Handler: enabled

<----

---->

OK

7.Press OK.

8.Press until the front panel reads Ready.

After turning on the error handler, resend the print job; the printer produces an error page.

N O T E

Windows users: The Windows error handler overrides the front panel error handler. To use the front panel error handler, you must disable the Windows error handler as well as enable the front panel error handler. Go to the Windows PostScript tab and uncheck the box Print PS Error Info.

Advanced Features and Troubleshooting Manual

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Contents S E R P R I N T E R S S E R P R I N T E R S V3 January 071-0236-00 Pantone, Inc Terms on product Caution User safety summarySymbols as marked on product Terms in manual CautionFor Users in Japan Contents Printer Management TroubleshootingUsing Printer Utilities Using ColorConnecting Peripheral Devices Using Your Printer with a Scanner Regulatory Information and SpecificationsIndex Chapter Color Printer ResourcesUser Guide Setup GuidePhaserShare Networking Setup Guide Printed and on-line booksTektronix World Wide Web sites Advanced Features and Troubleshooting ManualPhaserShare Networking Manual What it includes Where to find itWhat it includes PhaserLink softwareTekSMART Knowledge Base Color ConnectionPaper Trays All about mediaTransparency Trays Use the Multi-Purpose Tray for specialty media Multi-Purpose TraySupported media sizes selected in drivers and front panel Margins and print areaMargins Media Size Print area Top Bottom Sides U T I O N Media hintsLoading paper Loading media traysLoading letterhead paper Loading Tektronix transparencies Using the Multi-Purpose Tray Using the Transparency trayHints for making transparencies Standard media Using the Multi-Purpose TraySpecialty media Thin Medium Thick Setting media thicknessMedia type Tray capacity Inserting the mediaTektronix Transparencies Loading specialty media in the Multi-Purpose TrayLetterhead 0236-14 Tektronix Glossy Coated Paper / Card Stock Printing hints Envelopes A supported printer driver Guidelines for printing envelopesEnvelope printing hints Your applicationLaser labels Guidelines for printing on labels Sheet size Label size Avery label SettingTektronix Fabric Transfer Media Guidelines for printing on Fabric Transfer media Manual duplex Duplex printingAutomatic duplex Automatic duplexPC Windows NT4 Macintosh LaserWriterPC Windows PC Windows 95 / WindowsMulti-Purpose Tray recommended Manual duplexPaper trays Side Using the Multi-Purpose TrayMedia type Front panel selection 3 4 5 6 Using a Paper tray 32564-09a Adjusting margins for a single-sided print Adjusting marginsScroll to Adjust Top Margin. Press Menu Adjusting margins for a duplex print Phaser 740 and 740L Laser Printers Downloading fonts Using fontsResident typefaces PostScript Resident typefaces PCL5Downloading fonts from a Macintosh From a Macintosh Printing a list of resident fontsFrom a PC or workstation Requirements Using Quick CollateQuick Collate hints Using Slip Sheets Previewing with Check Print Enable Check Print and reset the timeoutUse Check Print Automatic tray switching Using Image SmoothingMacintosh Output Order hints Output OrderOutput Order Face Up Output Order Face DownCompatibility requirements PhaserPrint Plug-in for PhotoshopInstalling the plug-in Macintosh Installing the plug-inUsing the plug-in Installing the plug-in WindowsPrint using Macintosh Selecting options in the PhaserPrint dialog boxNumber of copies Printer name Print using WindowsPrinter model Quality Media size selectionColor Correction MediaOutput face up Fast previewCheck Print Stylized representation Image SmoothingScaling an image Image size Landscape orientationCenter images Replicate imagesNumber of images Image separationMedia size display Image layoutShow color preview of image Phaser 740 and 740L Laser Printers User-replaceable components ConsumablesFront panel messages When to replace componentsToner Cartridges Order numbers Average life % of coverageOrder numbers Average life Imaging UnitFuser Fuser RollTransfer Kit Consumable life informationMain Charge Grid Status of each consumable Usage Profile ReportLOW Using the information on the ConsumablesOn-line support TroubleshootingCustomer Support Centers Customer Support CentersCountry Numbers Getting information by faxService Print Configuration Diagnostic toolsConsumables Usage Profile Report PhaserLink Printer Management Software Front panelCalibrate Margins Color Density Samples Color Reference Margin Adjust PagesWhere does the symptom appear? Solution Basic rules for troubleshootingMaintaining print quality Symptom Possible Causes Solution Symptoms and solutionsFront Panel Messages Fuser expired Front Panel Messages contdPrint quality problems To avoid the problem Print quality problems contdPhaser 740 and 740L Laser Printers Approximately on the same Phaser 740 and 740L Laser Printers Entire page prints in black, including the borders Quality If you can’t make a print Symptom SolutionProblems with image size and position Problems with jamsSymptomSolution Problems with automatic duplexingPrinted colors are not what you expected Presentation, change it to Standard Printed colors are not what you expected contdPrint quality hints Specialty media Media hintsMedia handling Double-sided printingRelative port speed Improving print speedFastest print time Printed colors are not what you expected Printing Pantone Colors Using the Tektronix halftone screensWindows Selecting page sizes in Windows applicationsFonts printing incorrectly from Windows Feature set PostScript printer description file ppdDriver, utility files, and front panel interactions Sharing the printer on a networkIf the Apple Printer Utility does not work AppleTalk Error messages on the Startup Startup page prints even though it is disabledMessageDescription Windows 95 users PostScript printing errorsMacintosh users Windows 3.1 usersEnabling the PostScript error handler Error User Corrective Action Error codesIf problem persists for Error 30, clean the sensor. See Error 80, 81, 82, 83, Turn the printer off, then on. Clearing a media jam Jam at a SolutionJam at B Jam at C 101 Jam at D 103 Jam at E Jam at Multi-Purpose Jam at Duplex Unit 107 Occasional cleaningDuplex Unit Paper-pick rollers aSensor Phaser 740 Color Printer Printing the cleaningCleaning other rollers Cleaning the sensorPrinter Management PhaserLink Printer Management softwareFor the service provider For the system administratorUsage Profile Job Accounting From the printer’s front panel From PhaserLink Printer Management softwareEnabling and disabling the Startup From utility filesChanging the Energy Star timeout Macintosh utility files Protected mode for the front panel menuPC utility files Print-quality modes Using ColorDIC Color correctionsPrint the Color Reference Controlling color densityColor 121 Adjust the colorsMenu item What it does How it works Calibrate Colors menu selectionsOverview Printing the Color Sampler ChartsColor sampler chart descriptions Color chartsDownloading a color correction file Installing color correction filesPrinting samplers from a Macintosh Selecting a color correction filePrinting the desired color from an application Printing a color sampler chartPrinting samplers from a PC Selecting a color correction in an application Scroll to RGB Color Sampler or Cmyk Color Sampler Printing a color sampler chart from the front panelMethods of printing Pantone Colors Pantone Color FilesPrinter-specific Pantone Colors For final output on a color printing press Pantone Colors from color selection booksMacintosh Installing the Pantone Color filesPrinting the entire chart Printing the Pantone Color ChartPrinting individual pages from Acrobat Reader From a nonsupported driver Using the Apple Printer Utility to download files Using the files on the printer’s CD-ROMDownloading files from a Macintosh Using Printer Utilities Turning on/off the Startup Using the Apple Printer Utility to perform other tasksChanging the printer’s AppleTalk name Windows Downloading files from a PCWindows 95 / Windows Windows NT Downloading files from the Tektronix World Wide Web site Type anonymous Downloading files from the Tektronix ftp serverPage Device Uses Scsi peripheral devicesRequired items Connecting Scsi devicesConnection overview Connecting one Scsi device Connecting multiple Scsi devices Macintosh users Initializing a formatted Scsi devicePC and workstation users NOSYSTRT.PS Enabling and disabling SysStart Job executionOverview Using Your Printer with a ScannerCopying a single Making copiesCopying multiple pages with an Auto-Document Feeder Using the front panel Copier Menu Copier Menu Reset Factory DefaultsCopying at 100% scale Placing and scaling imagesCopying to fit full-bleed images Scaling images using Scan Area Scaling images using ZoomRegulatory Information and Specifications For 220-230 VAC equipment Declaration of conformityEnvironmental Phenomena Test Specification Basic Standard R N I N G FCC Class B deviceMaterial Safety Data Sheets Msds for Toner Ecological Information Physical And Chemical PropertiesStability And Reactivity Toxicological InformationSpecifications Dimensions of Lower Tray Assembly Power ConsumptionState Average power Index Phaser 740 and 740L Laser Printers 167 CMYK.PS 169 Phaser 740 and 740L Laser Printers Printed on recycled paper
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