13. FREQUENTLY ASKED QUESTIONS (FAQ)
Q:I use the model with the Peel-off Unit. When the media calibration is performed, all labels are peeled.
Whenever storing a label type in the printer driver, the media calibration needs to be performed. When it was performed, all labels are peeled from the backing paper fed. Am I using the Peel-off Unit in the wrong way?
A:
When performing a media calibration from your host computer, pull out the media through the Media Outlet, not through the Peel-off Unit. If a calibration is performed with the media set through the Peel-off Unit, multiple labels will be peeled at the same time, and stick on the printer
Q: Peeling failure occurs more frequently than before.
I use the model with the Peel-off Unit. Peeling was performed successfully before. However, these days, the number of times that peeling fails has been increasing. What should I do?
A:
The Rubber Roller in the Peel-off Unit is a consumable. It wears out from an extended period of use and becomes slicked. As a result, labels cannot be peeled off the backing paper. As a guide, the life of the Rubber Roller is a label running distance between 10 and 20 km.
Please contact your nearest authorised TOSHIBA TEC sales or service representative for the replacement of the Rubber Roller. Please note that the replacement of the Rubber Roller is chargeable.
Q: Can the Peel-off Unit retrofitted to the standard model I purchased?
A:
The Peel-off Unit is provided as a factory option. Therefore, it cannot be retrofitted to the existing standard model that you purchased. If you require the Peel-off Unit, please request it when ordering.
