Toshiba B-SX600 manual Error messages and remedial measures

Page 95

 

 

12. TROUBLESHOOTING

 

 

 

 

 

Possible causes

Solutions / Reference

 

 

The printer is not on the same

Check that the printer is on the same network segment as

 

 

network segment as your

your computer on which the Quick Setup or Printserver

 

 

computer.

Version Up Tool utility runs.

 

 

 

 

 

12.5 Solutions If an Error Message Appears on the Operation Panel

■Error messages and remedial measures

Error messages

Possible causes

Solutions

Paper feed error

A media jam has occurred.

Clear a media jam, and load the media

 

 

properly.

 

 

⇒ 10. REMOVING JAMMED MEDIA

 

 

 

 

The loaded media has not

Check the printer driver settings. If any

 

been fed properly.

wrong settings are found, correct them.

 

 

⇒ [Help] on the Printing Preferences

 

 

page in the Printer Driver Properties

 

 

Check the following points.

 

 

•The media size is specified correctly.

 

 

•The print area is specified correctly.

End of Paper

The printer has run out of

Load new media.

 

the media.

⇒ 5. LOADING THE MEDIA

 

 

 

 

 

Side cover open

The Side Cover is opened.

Close the Side Cover completely.

 

 

 

Head unit lifted

The Upper Unit is lifted.

Push the Upper Unit downward by the Upper

 

 

Unit Handle, and lock it completely.

 

 

 

Paper info conflict

The media calibration has

Try the media calibration again.

 

failed.

⇒ 7.4 Media Calibration

 

 

 

 

Check the following points.

 

 

•An appropriate media sensor is selected.

 

 

•An appropriate length is selected for a

 

 

print area.

No ribbon required

Thermal paper is selected,

• Remove the ribbon when direct thermal

 

but a ribbon is loaded.

media is used.

 

 

• To perform thermal transfer printing, check

 

 

that thermal paper is not selected for “Media

 

 

and ink type” in the printer driver.

 

 

⇒ [Help] on the Printing Preferences

 

 

page in the Printer Driver Properties

 

 

 

Front cover open

The Front Cover is opened.

Close the Front Cover completely.

Ribbon error

The printer has run out of

Load a new ribbon.

Set a new ribbon.

the ribbon.

⇒ 4. LOADING THE RIBBON

 

 

 

 

 

12- 9

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Contents SX600 Series Vorsicht CE Compliance for EU onlyMeanings of Each Symbol Safety SummaryPrecautions Table of Contents Test Print Specifications Introduction Product OverviewCD-ROM AccessoriesFront View Part Names and FunctionsVentilation Slot USB Interface ConnectorAC Power Inlet Fanfold Paper Slot Rear View Model with a USB interfaceRear View Model with a LAN interface LAN Interface ConnectorMedia Guide Print Head InteriorMedia End Sensor Reflective Media Sensor Media Holder Media Roll Damper Platen Media Roll GuideUpper Unit Handle Ribbon Tensioner Upper Unit Unlock Lever Upper UnitMenu key Cancel keyOperation Panel Cut position Cutter UnitPrecautions when using the Cutter Unit Part names Peel-off UnitSupplemental Remarks Precautions when using the Peel-off UnitRemoving the Protective Materials Printer SetupPrecautions Printer Setup Printer Setup 40 C Installation LocationExample of US Type Connecting the Power CordConnecting the Printer with a USB Interface to Your Computer Connecting the Printer with a LAN Interface to Your Computer Media and Ribbon Supply SpecificationsStrip mode Cut mode Die-cut label Notched media Label with black marks Guaranteed Print Area Preprinted Media When you purchase media and ribbonsStorage of Media and Ribbons Unacceptable Media and RibbonsMedia and Ribbon Loading the Ribbon PrecautionRelease button Gently squeeze the metal. plate Precautions Loading the Media How to Load the MediaLoading the Media Low Supplemental Remarks Please read .1 How to Load the Media first How to Load the Media for the Model with the Peel-off UnitPrecautions Loading the Media Loading the Media How to Load a Narrow Label Stock How to Reload the Media when the Upper Unit is Lifted How to Load Fanfold Paper Print Test from Printer Driver Printing from Your ComputerPrinting from Your Computer Printing from Your Computer Precautions when Using the Model with a LAN Interface Printing from Your Computer Easy feed mode Media Feed ModeFixed Length feed mode Strict feed modePrinter Operation Printer Operation Tear-off Alignment is performed AlignmentAlignment when Precise print mode is selected Alignment when Paper saving mode is selected Media Calibration Alignment when Fixed Length feed mode is selectedHow to perform a media calibration Printer Operation Printer Operation Operation Panel Operation PanelMessages Displayed on the Operation Panel Display when Pause is shown Display when Printing is shown Display in Low Power Mode Error messages in the event of End of paper→ See .4 Menu Options Printer Operation using the Operation PanelOperation Operational procedures Information Menu OptionsTrip Title DescriptionTest print menu Reprint Error Page menuClear Trip Meter menu Conditions Low Power minBeep Volume How to Cancel a Print Job Operation Panel Print Test Pattern How to Perform a Print TestTest Print Removing Jammed Media from the Cutter Unit Removing Jammed MediaRemoving Jammed Media from the Peel-off Unit Daily Maintenance Cleaning the Media Sensor Cleaning the Platen Cleaning the Ribbon Guide Bar Cleaning the Ribbon Separation PlateCleaning the Print Head Cleaning the Peel-off Unit Printing does not start TroubleshootingProblems at Start-up of the Printer Problems while Printing⇒ 3.7 Unacceptable Media and Ribbons ⇒2.4 or 2.5 Connecting the Printer to Your⇒8.5 How to Cancel a Print Job ComputerLoaded ribbon is torn or ejected with the media ⇒ 11.3 Cleaning the Ribbon Separation PlateBlank page label is ejected Printed text is blurred Print FailureAn entire or a part of printout is light Printouts have streaky smudges or fine lines ⇒ 2.2 Installation Location⇒ 7.4 Media Calibration ⇒ 7.1 Media Feed ModePrint position gradually misaligns ⇒ Help on the Printing Preferences ⇒ 8.5 How to Cancel a Print Job⇒ 2.5 Connecting the Printer to Your Computer Problems in the Network Model with a LAN InterfaceError messages and remedial measures Peeling failed How to Load the Media⇒ 1.5.2 Precaution when using the Peel-off Unit ⇒ 1.4.2 Precautions when using the Cutter UnitPossible causes Solutions Bad thermal head Error messages Possible causes Solutions Info. ErrorAction Info.Error Image Info.ErrorCan I use an ink ribbon narrower than a label? Frequently Asked Questions FAQHow can I use the printer with the covers left open? Ribbon is torn apart during printing. What should I do? Peeling failure occurs more frequently than before Frequently Asked Questions FAQ Remarks Standard modelPrinter Model with a USB Interface SpecificationsSpecifications Http Printer Model with a LAN InterfaceSnmp Simple Network Management Protocol Specifications Cutter Unit When purchasing the power cord Power CordPage EO1-33085
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