Toshiba B-SX600 manual Peeling failed, Cut failed, How to Load the Media

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12. TROUBLESHOOTING

Error messages	Possible causes
Ribbon error	The ribbon has torn apart.
Reset ribbon.

Ribbon error	The rotation of the ribbon
Reset head unit.	shaft has not been
	detected.

Peeling failed	Peeling has failed.

Cut failed	The media has not been cut
	correctly.

Solutions

•Reload a ribbon.

⇒4. LOADING THE RIBBON

•If the ribbon has been heated by the Print Head and torn apart, decrease the print tone.

⇒[Help] on the Printing Preferences page in the Printer Driver Properties

Open the Side Cover. Place the Upper Unit in a right position.

⇒4. LOADING THE RIBBON

5.1 How to Load the Media

•If the loaded media is jammed in the Front Cover section, clear it.

⇒10.2 Removing Jammed Media from the Peel-off Unit

•Replace the Rubber Roller in the Peel-off Unit if it has worn out.

⇒1.5.2 Precaution when using the Peel-off Unit

•Select and use an appropriate size of the media.

⇒3. MEDIA AND RIBBON

•Check the printer driver settings.

⇒[Help] on the Printing Preferences page in the Printer Driver Properties

•The media size is specified correctly.

•The print area is specified correctly.

⇒1.5.2 Precaution when using the Peel-off Unit

•Remove jammed media from the way of the Cutter Carriage.

⇒10.1 Removing Jammed Media from the Cutter Unit

•Select and use an appropriate size of the media.

⇒3. MEDIA AND RIBBON

•Check the printer driver settings.

⇒[Help] on the Printing Preferences page in the Printer Driver Properties

•The media size is specified correctly.

⇒1.4.2 Precautions when using the Cutter Unit

•The cutting edge of the Cutter is not sharp.

⇒1.4.2 Precautions when using the Cutter Unit

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Contents SX600 Series CE Compliance for EU only VorsichtSafety Summary Meanings of Each SymbolPrecautions Table of Contents Test Print Specifications Product Overview IntroductionAccessories CD-ROMPart Names and Functions Front ViewUSB Interface Connector AC Power Inlet Fanfold Paper SlotRear View Model with a USB interface Ventilation SlotLAN Interface Connector Rear View Model with a LAN interfaceInterior Media End Sensor Reflective Media Sensor Media HolderMedia Roll Damper Platen Media Roll Guide Media Guide Print HeadUpper Unit Upper Unit Handle Ribbon Tensioner Upper Unit Unlock LeverCancel key Operation PanelMenu key Cutter Unit Cut positionPrecautions when using the Cutter Unit Peel-off Unit Part namesPrecautions when using the Peel-off Unit Supplemental RemarksPrinter Setup PrecautionsRemoving the Protective Materials Printer Setup Printer Setup Installation Location 40 CConnecting the Power Cord Example of US TypeConnecting the Printer with a USB Interface to Your Computer Connecting the Printer with a LAN Interface to Your Computer Supply Specifications Strip mode Cut modeMedia and Ribbon Die-cut label Notched media Label with black marks Guaranteed Print Area When you purchase media and ribbons Storage of Media and RibbonsUnacceptable Media and Ribbons Preprinted MediaMedia and Ribbon Precaution Loading the RibbonRelease button Gently squeeze the metal. plate Precautions How to Load the Media Loading the MediaLoading the Media Low Supplemental Remarks How to Load the Media for the Model with the Peel-off Unit Please read .1 How to Load the Media firstPrecautions Loading the Media Loading the Media How to Load a Narrow Label Stock How to Reload the Media when the Upper Unit is Lifted How to Load Fanfold Paper Printing from Your Computer Print Test from Printer DriverPrinting from Your Computer Printing from Your Computer Precautions when Using the Model with a LAN Interface Printing from Your Computer Media Feed Mode Fixed Length feed modeStrict feed mode Easy feed modePrinter Operation Printer Operation Tear-off Alignment Alignment is performedAlignment when Precise print mode is selected Alignment when Paper saving mode is selected Alignment when Fixed Length feed mode is selected Media CalibrationHow to perform a media calibration Printer Operation Printer Operation Operation Panel Operation PanelMessages Displayed on the Operation Panel Display when Pause is shown Display when Printing is shown Error messages in the event of End of paper Display in Low Power ModePrinter Operation using the Operation Panel Operation Operational procedures→ See .4 Menu Options Menu Options InformationTitle Description TripReprint Error Page menu Clear Trip Meter menuTest print menu Low Power min ConditionsBeep Volume How to Cancel a Print Job Operation Panel How to Perform a Print Test Test PrintPrint Test Pattern Removing Jammed Media Removing Jammed Media from the Cutter UnitRemoving Jammed Media from the Peel-off Unit Daily Maintenance Cleaning the Media Sensor Cleaning the Platen Cleaning the Ribbon Separation Plate Cleaning the Ribbon Guide BarCleaning the Print Head Cleaning the Peel-off Unit Troubleshooting Problems at Start-up of the PrinterProblems while Printing Printing does not start⇒2.4 or 2.5 Connecting the Printer to Your ⇒8.5 How to Cancel a Print JobComputer ⇒ 3.7 Unacceptable Media and Ribbons⇒ 11.3 Cleaning the Ribbon Separation Plate Blank page label is ejectedLoaded ribbon is torn or ejected with the media Print Failure An entire or a part of printout is lightPrinted text is blurred ⇒ 2.2 Installation Location Printouts have streaky smudges or fine lines⇒ 7.1 Media Feed Mode Print position gradually misaligns⇒ 7.4 Media Calibration ⇒ 8.5 How to Cancel a Print Job ⇒ Help on the Printing PreferencesProblems in the Network Model with a LAN Interface ⇒ 2.5 Connecting the Printer to Your ComputerError messages and remedial measures How to Load the Media ⇒ 1.5.2 Precaution when using the Peel-off Unit⇒ 1.4.2 Precautions when using the Cutter Unit Peeling failedError messages Possible causes Solutions Info. Error Action Info.ErrorImage Info.Error Possible causes Solutions Bad thermal headFrequently Asked Questions FAQ How can I use the printer with the covers left open?Can I use an ink ribbon narrower than a label? Ribbon is torn apart during printing. What should I do? Peeling failure occurs more frequently than before Frequently Asked Questions FAQ Standard model RemarksSpecifications SpecificationsPrinter Model with a USB Interface Printer Model with a LAN Interface HttpSnmp Simple Network Management Protocol Specifications Cutter Unit Power Cord When purchasing the power cordPage EO1-33085