Toshiba B-SX600 Print Failure, An entire or a part of printout is light, Printed text is blurred

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12. TROUBLESHOOTING

12.3 Print Failure

■An entire or a part of printout is light.

	Possible causes			Solutions / Reference
	The media is not used in		Check that the media is used in combination with a Toshiba
	combination with a Toshiba		TEC-approved or recommended ribbon.
	TEC-approved or		⇒ 3. MEDIA AND RIBBON
	recommended ribbon.		⇒ 3. MEDIA AND RIBBON
	recommended ribbon.
	The print tone is too low.		Check the print tone.		If it is too low, increase it.
			⇒ [Help] on the Printing Preferences page in the
				Printer Driver Properties

	The Print Head is dirty.	Clean the Print Head.
			⇒ 11.5 Clearing the Print Head

	The Platen is dirty.		Clean the Platen.
			⇒ 11.2 Cleaning the Platen

	The shelf life of the media or		Do not use any expired media or ribbons.
	ribbon is expired.		⇒ 3.7 Unacceptable Media and Ribbons
			⇒ 3.7 Unacceptable Media and Ribbons

	The ribbon is not loaded		Load the ribbon properly.
	properly.		⇒ 4. LOADING THE RIBBON
			⇒ 4. LOADING THE RIBBON
			•	The ribbon inner core diameter must be between 25.4
				mm and 26.4 mm.
	Paper particles or dust settle		Remove all paper particles or dust settling on the media.
	on the media.		Presence of dust particles between the media and ribbon
			may cause printout to be light.
			•	Use the Toshiba TEC-approved media.
			•	Do not install the printer in any dusty places.

	A print speed is too high.		Decrease a print speed.
			Particularly when printing serial bar codes, it is
			recommended to minimize a print speed.
	The Print Head pressure is too		Increase the Print Head pressure.
	low.		⇒ Step 10 in Section 5.1 How to Load the Media
			⇒ Step 10 in Section 5.1 How to Load the Media

■ Printed text is blurred.

	Possible causes			Solutions / Reference
	The print tone is too high.		Check the print tone.		If it is too high, decrease it.
			⇒ [Help] on the Printing Preferences page in the
				Printer Driver Properties

	The Print Head pressure is too		Decrease the Print Head pressure.
	high.		⇒ Step 10 in Section 5.1 How to Load the Media
			⇒ Step 10 in Section 5.1 How to Load the Media

	A print speed is too low.		Increase a print speed.		The problem may be solved by
			adjusting a print speed and print tone.

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Contents SX600 Series CE Compliance for EU only VorsichtSafety Summary Meanings of Each SymbolPrecautions Table of Contents Test Print Specifications Product Overview IntroductionAccessories CD-ROMPart Names and Functions Front ViewRear View Model with a USB interface USB Interface ConnectorAC Power Inlet Fanfold Paper Slot Ventilation SlotLAN Interface Connector Rear View Model with a LAN interfaceMedia Roll Damper Platen Media Roll Guide InteriorMedia End Sensor Reflective Media Sensor Media Holder Media Guide Print HeadUpper Unit Upper Unit Handle Ribbon Tensioner Upper Unit Unlock LeverCancel key Operation PanelMenu key Cutter Unit Cut positionPrecautions when using the Cutter Unit Peel-off Unit Part namesPrecautions when using the Peel-off Unit Supplemental RemarksPrinter Setup PrecautionsRemoving the Protective Materials Printer Setup Printer Setup Installation Location 40 CConnecting the Power Cord Example of US TypeConnecting the Printer with a USB Interface to Your Computer Connecting the Printer with a LAN Interface to Your Computer Supply Specifications Strip mode Cut modeMedia and Ribbon Die-cut label Notched media Label with black marks Guaranteed Print Area Unacceptable Media and Ribbons When you purchase media and ribbonsStorage of Media and Ribbons Preprinted MediaMedia and Ribbon Precaution Loading the RibbonRelease button Gently squeeze the metal. plate Precautions How to Load the Media Loading the MediaLoading the Media Low Supplemental Remarks How to Load the Media for the Model with the Peel-off Unit Please read .1 How to Load the Media firstPrecautions Loading the Media Loading the Media How to Load a Narrow Label Stock How to Reload the Media when the Upper Unit is Lifted How to Load Fanfold Paper Printing from Your Computer Print Test from Printer DriverPrinting from Your Computer Printing from Your Computer Precautions when Using the Model with a LAN Interface Printing from Your Computer Strict feed mode Media Feed ModeFixed Length feed mode Easy feed modePrinter Operation Printer Operation Tear-off Alignment Alignment is performedAlignment when Precise print mode is selected Alignment when Paper saving mode is selected Alignment when Fixed Length feed mode is selected Media CalibrationHow to perform a media calibration Printer Operation Printer Operation Operation Panel Operation PanelMessages Displayed on the Operation Panel Display when Pause is shown Display when Printing is shown Error messages in the event of End of paper Display in Low Power ModePrinter Operation using the Operation Panel Operation Operational procedures→ See .4 Menu Options Menu Options InformationTitle Description TripReprint Error Page menu Clear Trip Meter menuTest print menu Low Power min ConditionsBeep Volume How to Cancel a Print Job Operation Panel How to Perform a Print Test Test PrintPrint Test Pattern Removing Jammed Media Removing Jammed Media from the Cutter UnitRemoving Jammed Media from the Peel-off Unit Daily Maintenance Cleaning the Media Sensor Cleaning the Platen Cleaning the Ribbon Separation Plate Cleaning the Ribbon Guide BarCleaning the Print Head Cleaning the Peel-off Unit Problems while Printing TroubleshootingProblems at Start-up of the Printer Printing does not startComputer ⇒2.4 or 2.5 Connecting the Printer to Your⇒8.5 How to Cancel a Print Job ⇒ 3.7 Unacceptable Media and Ribbons⇒ 11.3 Cleaning the Ribbon Separation Plate Blank page label is ejectedLoaded ribbon is torn or ejected with the media Print Failure An entire or a part of printout is lightPrinted text is blurred ⇒ 2.2 Installation Location Printouts have streaky smudges or fine lines⇒ 7.1 Media Feed Mode Print position gradually misaligns⇒ 7.4 Media Calibration ⇒ 8.5 How to Cancel a Print Job ⇒ Help on the Printing PreferencesProblems in the Network Model with a LAN Interface ⇒ 2.5 Connecting the Printer to Your ComputerError messages and remedial measures ⇒ 1.4.2 Precautions when using the Cutter Unit How to Load the Media⇒ 1.5.2 Precaution when using the Peel-off Unit Peeling failedImage Info.Error Error messages Possible causes Solutions Info. ErrorAction Info.Error Possible causes Solutions Bad thermal headFrequently Asked Questions FAQ How can I use the printer with the covers left open?Can I use an ink ribbon narrower than a label? Ribbon is torn apart during printing. What should I do? Peeling failure occurs more frequently than before Frequently Asked Questions FAQ Standard model RemarksSpecifications SpecificationsPrinter Model with a USB Interface Printer Model with a LAN Interface HttpSnmp Simple Network Management Protocol Specifications Cutter Unit Power Cord When purchasing the power cordPage EO1-33085