Toshiba B-SX600 manual ⇒2.4 or 2.5 Connecting the Printer to Your, Computer

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12. TROUBLESHOOTING

Possible causes	Solutions / Reference
The cable is not connected	Check the connection of the cable that is used to connect
properly.	between the printer and your computer.
	⇒2.4 or 2.5 Connecting the Printer to Your
	Computer

The Data LED is staying on.	Printing possibly failed or was suspended during printing.
	Open the “print” dialog box. Delete all print jobs listed
	there. Hold down the [Cancel] key on the Operation
	Panel until the Data LED goes out.
	As soon as the Data LED goes out, press the [Pause] key.
	Ensure that “READY” appears on the Operation Panel, and
	start printing again.
	⇒8.5 How to Cancel a Print Job

■Printing is performed, but the media is not ejected successfully.

Possible causes			Solutions / Reference
The media is not loaded		Load the media properly. Check the following points.
properly.		•	The media is placed between the Transmissive Media
			Edge Sensors.
			⇒ 5 LOADING THE MEDIA
		•	The media is placed on the Reflective Media Sensor.
			⇒ 5. LOADING THE MEDIA
		•	The Media Guide is adjusted to the media width.
			⇒ 5. LOADING THE MEDIA
		•	Jammed media does not remain inside the printer.
			⇒ 10. REMOVING JAMMED MEDIA
		•	The media is not curled.
			⇒ 3.7 Unacceptable Media and Ribbons
		•	The media is Toshiba TEC -approved or
			recommended.
			⇒ 3.7 Unacceptable Media and Ribbons

The ribbon is not loaded		Load the ribbon properly.
properly.		⇒ 4. LOADING THE RIBBON
		⇒ 4. LOADING THE RIBBON

12- 2

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Contents SX600 Series CE Compliance for EU only VorsichtSafety Summary Meanings of Each SymbolPrecautions Table of Contents Test Print Specifications Product Overview IntroductionAccessories CD-ROMPart Names and Functions Front ViewUSB Interface Connector AC Power Inlet Fanfold Paper SlotRear View Model with a USB interface Ventilation SlotLAN Interface Connector Rear View Model with a LAN interfaceInterior Media End Sensor Reflective Media Sensor Media HolderMedia Roll Damper Platen Media Roll Guide Media Guide Print HeadUpper Unit Upper Unit Handle Ribbon Tensioner Upper Unit Unlock LeverOperation Panel Cancel keyMenu key Cutter Unit Cut positionPrecautions when using the Cutter Unit Peel-off Unit Part namesPrecautions when using the Peel-off Unit Supplemental RemarksPrecautions Printer SetupRemoving the Protective Materials Printer Setup Printer Setup Installation Location 40 CConnecting the Power Cord Example of US TypeConnecting the Printer with a USB Interface to Your Computer Connecting the Printer with a LAN Interface to Your Computer Strip mode Cut mode Supply SpecificationsMedia and Ribbon Die-cut label Notched media Label with black marks Guaranteed Print Area When you purchase media and ribbons Storage of Media and RibbonsUnacceptable Media and Ribbons Preprinted MediaMedia and Ribbon Precaution Loading the RibbonRelease button Gently squeeze the metal. plate Precautions How to Load the Media Loading the MediaLoading the Media Low Supplemental Remarks How to Load the Media for the Model with the Peel-off Unit Please read .1 How to Load the Media firstPrecautions Loading the Media Loading the Media How to Load a Narrow Label Stock How to Reload the Media when the Upper Unit is Lifted How to Load Fanfold Paper Printing from Your Computer Print Test from Printer DriverPrinting from Your Computer Printing from Your Computer Precautions when Using the Model with a LAN Interface Printing from Your Computer Media Feed Mode Fixed Length feed modeStrict feed mode Easy feed modePrinter Operation Printer Operation Tear-off Alignment Alignment is performedAlignment when Precise print mode is selected Alignment when Paper saving mode is selected Alignment when Fixed Length feed mode is selected Media CalibrationHow to perform a media calibration Printer Operation Printer Operation Operation Panel Operation PanelMessages Displayed on the Operation Panel Display when Pause is shown Display when Printing is shown Error messages in the event of End of paper Display in Low Power ModeOperation Operational procedures Printer Operation using the Operation Panel→ See .4 Menu Options Menu Options InformationTitle Description TripClear Trip Meter menu Reprint Error Page menuTest print menu Low Power min ConditionsBeep Volume How to Cancel a Print Job Operation Panel Test Print How to Perform a Print TestPrint Test Pattern Removing Jammed Media Removing Jammed Media from the Cutter UnitRemoving Jammed Media from the Peel-off Unit Daily Maintenance Cleaning the Media Sensor Cleaning the Platen Cleaning the Ribbon Separation Plate Cleaning the Ribbon Guide BarCleaning the Print Head Cleaning the Peel-off Unit Troubleshooting Problems at Start-up of the PrinterProblems while Printing Printing does not start⇒2.4 or 2.5 Connecting the Printer to Your ⇒8.5 How to Cancel a Print JobComputer ⇒ 3.7 Unacceptable Media and RibbonsBlank page label is ejected ⇒ 11.3 Cleaning the Ribbon Separation PlateLoaded ribbon is torn or ejected with the media An entire or a part of printout is light Print FailurePrinted text is blurred ⇒ 2.2 Installation Location Printouts have streaky smudges or fine linesPrint position gradually misaligns ⇒ 7.1 Media Feed Mode⇒ 7.4 Media Calibration ⇒ 8.5 How to Cancel a Print Job ⇒ Help on the Printing PreferencesProblems in the Network Model with a LAN Interface ⇒ 2.5 Connecting the Printer to Your ComputerError messages and remedial measures How to Load the Media ⇒ 1.5.2 Precaution when using the Peel-off Unit⇒ 1.4.2 Precautions when using the Cutter Unit Peeling failedError messages Possible causes Solutions Info. Error Action Info.ErrorImage Info.Error Possible causes Solutions Bad thermal headHow can I use the printer with the covers left open? Frequently Asked Questions FAQCan I use an ink ribbon narrower than a label? Ribbon is torn apart during printing. What should I do? Peeling failure occurs more frequently than before Frequently Asked Questions FAQ Standard model RemarksSpecifications SpecificationsPrinter Model with a USB Interface Printer Model with a LAN Interface HttpSnmp Simple Network Management Protocol Specifications Cutter Unit Power Cord When purchasing the power cordPage EO1-33085