Toshiba B-SX600 manual Problems in the Network Model with a LAN Interface

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12. TROUBLESHOOTING

12.4 Problems in the Network (Model with a LAN Interface)

■The setting screen of the print server cannot be opened from a web browser.

Possible causes			Solutions / Reference
The LAN cable is not			Connect the LAN cable into the printer completely.
connected to the printer			⇒ 2.5 Connecting the Printer to Your Computer
properly.			⇒ 2.5 Connecting the Printer to Your Computer
properly.
The network settings on the			Please refer to the “MPS1” contained in the supplied
print server are not made			CD-ROM for further information regarding the network
properly.			settings on the print server.
The IP address assigned to the		• Check that the IP address assigned to the print server is
print server conflict with			correct.
another network device.			• If this problem recurs, please contact a network
			administrator.
The IP address assigned to the			Check that the IP address assigned to the print server is
print server is not used for			used for access.
access.
(When DHCP/BOOTP is used,)			Please contact a network administrator.
the DHCP or BOOTP server
settings are not made correctly.

■The printer cannot be detected from the Quick Setup or Printserver Version Up Tool utilities.

Possible causes			Solutions / Reference
The LAN cable is not			• Connect a LAN cable into the printer completely.
connected to the printer			⇒ 2.5 Connecting the Printer to Your Computer
properly.			⇒ 2.5 Connecting the Printer to Your Computer
properly.			• Check that the LAN cable is also connected into a
			• Check that the LAN cable is also connected into a
			network device (i.e. a hub) properly.
The network settings on the			Please refer to the “MPS1” contained in the supplied
print server are not made			CD-ROM for further information regarding the network
properly.			settings on the print server.
The IP address assigned to the		• Check that the IP address assigned to the print server is
print server conflict with			correct.
another network device.			• If this problem recurs, please contact a network
			administrator.
The IP address assigned to the			Check that the IP address assigned to the print server is
print server is not used for			used for access.
access.
(When DHCP/BOOTP is used,)			Please contact a network administrator.
the DHCP or BOOTP server
settings are not correct.
Antivirus or firewall software			Exit from the firewall software installed on your computer.
installed on your computer			Run the Quick Setup or Printserver Version Up Tool utility.
interrupts communications.			If this remedial measure allows the printer to be detected,
			the antivirus or firewall software installed on your computer
			may interrupt communications. In this case, enter the
			Quick Setup or Printserver Version Up Tool utility in the
			exceptional list of the antivirus or firewall software.
			Please refer to relevant manuals of the antivirus or firewall
			software for the exceptional list settings.

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Contents SX600 Series CE Compliance for EU only VorsichtSafety Summary Meanings of Each SymbolPrecautions Table of Contents Test Print Specifications Product Overview IntroductionAccessories CD-ROMPart Names and Functions Front ViewRear View Model with a USB interface USB Interface ConnectorAC Power Inlet Fanfold Paper Slot Ventilation SlotLAN Interface Connector Rear View Model with a LAN interfaceMedia Roll Damper Platen Media Roll Guide InteriorMedia End Sensor Reflective Media Sensor Media Holder Media Guide Print HeadUpper Unit Upper Unit Handle Ribbon Tensioner Upper Unit Unlock LeverOperation Panel Cancel keyMenu key Cutter Unit Cut positionPrecautions when using the Cutter Unit Peel-off Unit Part namesPrecautions when using the Peel-off Unit Supplemental RemarksPrecautions Printer SetupRemoving the Protective Materials Printer Setup Printer Setup Installation Location 40 CConnecting the Power Cord Example of US TypeConnecting the Printer with a USB Interface to Your Computer Connecting the Printer with a LAN Interface to Your Computer Strip mode Cut mode Supply SpecificationsMedia and Ribbon Die-cut label Notched media Label with black marks Guaranteed Print Area Unacceptable Media and Ribbons When you purchase media and ribbonsStorage of Media and Ribbons Preprinted MediaMedia and Ribbon Precaution Loading the RibbonRelease button Gently squeeze the metal. plate Precautions How to Load the Media Loading the MediaLoading the Media Low Supplemental Remarks How to Load the Media for the Model with the Peel-off Unit Please read .1 How to Load the Media firstPrecautions Loading the Media Loading the Media How to Load a Narrow Label Stock How to Reload the Media when the Upper Unit is Lifted How to Load Fanfold Paper Printing from Your Computer Print Test from Printer DriverPrinting from Your Computer Printing from Your Computer Precautions when Using the Model with a LAN Interface Printing from Your Computer Strict feed mode Media Feed ModeFixed Length feed mode Easy feed modePrinter Operation Printer Operation Tear-off Alignment Alignment is performedAlignment when Precise print mode is selected Alignment when Paper saving mode is selected Alignment when Fixed Length feed mode is selected Media CalibrationHow to perform a media calibration Printer Operation Printer Operation Operation Panel Operation PanelMessages Displayed on the Operation Panel Display when Pause is shown Display when Printing is shown Error messages in the event of End of paper Display in Low Power ModeOperation Operational procedures Printer Operation using the Operation Panel→ See .4 Menu Options Menu Options InformationTitle Description TripClear Trip Meter menu Reprint Error Page menuTest print menu Low Power min ConditionsBeep Volume How to Cancel a Print Job Operation Panel Test Print How to Perform a Print TestPrint Test Pattern Removing Jammed Media Removing Jammed Media from the Cutter UnitRemoving Jammed Media from the Peel-off Unit Daily Maintenance Cleaning the Media Sensor Cleaning the Platen Cleaning the Ribbon Separation Plate Cleaning the Ribbon Guide BarCleaning the Print Head Cleaning the Peel-off Unit Problems while Printing TroubleshootingProblems at Start-up of the Printer Printing does not startComputer ⇒2.4 or 2.5 Connecting the Printer to Your⇒8.5 How to Cancel a Print Job ⇒ 3.7 Unacceptable Media and RibbonsBlank page label is ejected ⇒ 11.3 Cleaning the Ribbon Separation PlateLoaded ribbon is torn or ejected with the media An entire or a part of printout is light Print FailurePrinted text is blurred ⇒ 2.2 Installation Location Printouts have streaky smudges or fine linesPrint position gradually misaligns ⇒ 7.1 Media Feed Mode⇒ 7.4 Media Calibration ⇒ 8.5 How to Cancel a Print Job ⇒ Help on the Printing PreferencesProblems in the Network Model with a LAN Interface ⇒ 2.5 Connecting the Printer to Your ComputerError messages and remedial measures ⇒ 1.4.2 Precautions when using the Cutter Unit How to Load the Media⇒ 1.5.2 Precaution when using the Peel-off Unit Peeling failedImage Info.Error Error messages Possible causes Solutions Info. ErrorAction Info.Error Possible causes Solutions Bad thermal headHow can I use the printer with the covers left open? Frequently Asked Questions FAQCan I use an ink ribbon narrower than a label? Ribbon is torn apart during printing. What should I do? Peeling failure occurs more frequently than before Frequently Asked Questions FAQ Standard model RemarksSpecifications SpecificationsPrinter Model with a USB Interface Printer Model with a LAN Interface HttpSnmp Simple Network Management Protocol Specifications Cutter Unit Power Cord When purchasing the power cordPage EO1-33085