Toshiba B-SX600 Error messages Possible causes Solutions Info. Error, ⇒ Help on the Printing

Page 97

12. TROUBLESHOOTING

Error messages

Possible causes

Solutions

Page Info. Error

Page information command error

Printing possibly failed or was

 

 

suspended before it was completed.

 

 

Open the “print” dialog box. Delete all

 

 

suspended print data. Hold down the

 

 

[Cancel] key on the Operation Panel until

 

 

the Data LED goes out.

 

 

After that, press the [Pause] key.

 

 

Ensure that “Ready” appears on the

 

 

Operation Panel.

Perform printing

 

 

again.

 

 

 

⇒ [Help] on the Printing

 

 

Preferences page in the Printer

 

 

Driver Properties

 

 

 

Action Info.Error

Operation information command

Reboot both your computer and the

 

error

printer.

 

 

 

 

 

Image Info.Error

Image information command

 

 

 

error

 

 

 

 

 

Unable to respond

No response can be returned to

If no status is required to be obtained

 

your host computer.

from the printer, uncheck the “Obtain

 

 

printer information” checkbox on the

 

 

“Device Settings” tab in the printer driver.

 

 

In addition, if no error messages are

 

 

required to be displayed on your

 

 

computer, uncheck the “Get error

 

 

message” checkbox on the “Device

 

 

Settings” tab in the printer driver.

Overheated thermal

The thermal head is overheated.

Wait for a while.

The printer restarts

head

 

printing automatically as soon as the

 

 

thermal head is cooled down.

■Warning messages and solutions

Warning messages

Possible causes

Solutions

Bad thermal head

There is a broken element in the

It is recommended to replace the thermal

 

thermal head.

head.

 

 

 

Paper near end

The printer nearly runs of the

Get ready to replenish the media.

 

media.

 

 

 

 

Checking head unit

The thermal head is being

Wait for a while.

 

checked.

 

12- 11

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Contents SX600 Series Vorsicht CE Compliance for EU onlyMeanings of Each Symbol Safety SummaryPrecautions Table of Contents Test Print Specifications Introduction Product OverviewCD-ROM AccessoriesFront View Part Names and FunctionsAC Power Inlet Fanfold Paper Slot USB Interface ConnectorRear View Model with a USB interface Ventilation SlotRear View Model with a LAN interface LAN Interface ConnectorMedia End Sensor Reflective Media Sensor Media Holder InteriorMedia Roll Damper Platen Media Roll Guide Media Guide Print HeadUpper Unit Handle Ribbon Tensioner Upper Unit Unlock Lever Upper UnitOperation Panel Cancel keyMenu key Cut position Cutter UnitPrecautions when using the Cutter Unit Part names Peel-off UnitSupplemental Remarks Precautions when using the Peel-off UnitPrecautions Printer SetupRemoving the Protective Materials Printer Setup Printer Setup 40 C Installation LocationExample of US Type Connecting the Power CordConnecting the Printer with a USB Interface to Your Computer Connecting the Printer with a LAN Interface to Your Computer Strip mode Cut mode Supply SpecificationsMedia and Ribbon Die-cut label Notched media Label with black marks Guaranteed Print Area Storage of Media and Ribbons When you purchase media and ribbonsUnacceptable Media and Ribbons Preprinted MediaMedia and Ribbon Loading the Ribbon PrecautionRelease button Gently squeeze the metal. plate Precautions Loading the Media How to Load the MediaLoading the Media Low Supplemental Remarks Please read .1 How to Load the Media first How to Load the Media for the Model with the Peel-off UnitPrecautions Loading the Media Loading the Media How to Load a Narrow Label Stock How to Reload the Media when the Upper Unit is Lifted How to Load Fanfold Paper Print Test from Printer Driver Printing from Your ComputerPrinting from Your Computer Printing from Your Computer Precautions when Using the Model with a LAN Interface Printing from Your Computer Fixed Length feed mode Media Feed ModeStrict feed mode Easy feed modePrinter Operation Printer Operation Tear-off Alignment is performed AlignmentAlignment when Precise print mode is selected Alignment when Paper saving mode is selected Media Calibration Alignment when Fixed Length feed mode is selectedHow to perform a media calibration Printer Operation Printer Operation Operation Panel Operation PanelMessages Displayed on the Operation Panel Display when Pause is shown Display when Printing is shown Display in Low Power Mode Error messages in the event of End of paperOperation Operational procedures Printer Operation using the Operation Panel→ See .4 Menu Options Information Menu OptionsTrip Title DescriptionClear Trip Meter menu Reprint Error Page menuTest print menu Conditions Low Power minBeep Volume How to Cancel a Print Job Operation Panel Test Print How to Perform a Print TestPrint Test Pattern Removing Jammed Media from the Cutter Unit Removing Jammed MediaRemoving Jammed Media from the Peel-off Unit Daily Maintenance Cleaning the Media Sensor Cleaning the Platen Cleaning the Ribbon Guide Bar Cleaning the Ribbon Separation PlateCleaning the Print Head Cleaning the Peel-off Unit Problems at Start-up of the Printer TroubleshootingProblems while Printing Printing does not start⇒8.5 How to Cancel a Print Job ⇒2.4 or 2.5 Connecting the Printer to YourComputer ⇒ 3.7 Unacceptable Media and RibbonsBlank page label is ejected ⇒ 11.3 Cleaning the Ribbon Separation PlateLoaded ribbon is torn or ejected with the media An entire or a part of printout is light Print FailurePrinted text is blurred Printouts have streaky smudges or fine lines ⇒ 2.2 Installation LocationPrint position gradually misaligns ⇒ 7.1 Media Feed Mode⇒ 7.4 Media Calibration ⇒ Help on the Printing Preferences ⇒ 8.5 How to Cancel a Print Job⇒ 2.5 Connecting the Printer to Your Computer Problems in the Network Model with a LAN InterfaceError messages and remedial measures ⇒ 1.5.2 Precaution when using the Peel-off Unit How to Load the Media⇒ 1.4.2 Precautions when using the Cutter Unit Peeling failedAction Info.Error Error messages Possible causes Solutions Info. ErrorImage Info.Error Possible causes Solutions Bad thermal headHow can I use the printer with the covers left open? Frequently Asked Questions FAQCan I use an ink ribbon narrower than a label? Ribbon is torn apart during printing. What should I do? Peeling failure occurs more frequently than before Frequently Asked Questions FAQ Remarks Standard modelSpecifications SpecificationsPrinter Model with a USB Interface Http Printer Model with a LAN InterfaceSnmp Simple Network Management Protocol Specifications Cutter Unit When purchasing the power cord Power CordPage EO1-33085
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