12. TROUBLESHOOTING
■A blank page (label) is ejected.
Possible causes |
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| Solutions / Reference |
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The print tone is too low. |
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| Check the print tone. If it is too low, increase it. |
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| ⇒ [Help] on the Printing Preferences page in the |
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| Printer Driver Properties |
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The print surface of the loaded |
| Load the media correctly. |
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media faces down. |
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| ⇒ 5. LOADING THE MEDIA |
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The ink side of the loaded |
| Load the ribbon correctly. |
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ribbon faces inside. |
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| ⇒ 4. LOADING THE RIBBON |
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Thermal | transfer | media |
| Check if the thermal transfer media is loaded with |
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(normal | media) is | loaded |
| “THERMAL PAPER” selected. |
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without loading a ribbon. |
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| ⇒ 5. LOADING THE MEDIA |
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The ribbon is not loaded |
| Check that the ribbon is loaded when the thermal transfer |
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properly. |
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| printing is performed. |
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| ⇒ 4. LOADING THE RIBBON |
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■The loaded ribbon is torn or ejected with the media.
Possible causes |
| Solutions / Reference |
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The loaded ribbon is not |
| Check that the loaded ribbon is Toshiba |
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Toshiba |
| recommended. |
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recommended. |
| ⇒ 3. MEDIA AND RIBBON |
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The print tone is too high. |
| Check the print tone. If it is too high, decrease it. |
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| ⇒ [Help] on the Printing Preferences page in the |
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| Printer Driver Properties |
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The ribbon is not loaded |
| Load the ribbon properly. |
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properly. |
| ⇒ 4. LOADING THE RIBBON |
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The loaded ribbon is slack. | Turn the knob of the Ribbon |
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| slack in the ribbon. |
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| ⇒ 4. LOADING THE RIBBON |
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The Ribbon Strip Plate is dirty. |
| Clean the Ribbon Strip Plate. |
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| ⇒ 11.3 Cleaning the Ribbon Separation Plate |
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12- 3