Toshiba B-SX600 manual Ribbon is torn apart during printing. What should I do?

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13. FREQUENTLY ASKED QUESTIONS (FAQ)

Q:I use the model with the Peel-off Unit. A label is completely separated from the backing paper and drops from the media outlet.

Am I using the Peel-off Unit in the wrong way?

A:

Ensure that the “Peel” checkbox is checked in the “Options” dialog box in the printer driver. If printing is performed without checking the “Peel-off” checkbox, peeling will fail.

Please refer to Help for the Printer Driver for further information.

Q: A ribbon is torn apart during printing. What should I do?

A:

If printing is performed outside the guaranteed print area, a ribbon may be torn apart. Change a page layout to place entire printed image within the guaranteed print area, or decrease the print tone to prevent the ribbon from being torn apart.

Refer to section 3.5 Guaranteed Print Area for further information. In addition, refer to Help for the Printer Driver for further information regarding the changing of the print tone.

Please note that the warranty is not applied to any problems caused by printing outside the guaranteed print area.

Q:When the Peel-off unit is used, can I use the outlet of the Peel-off unit to tear off backing paper?

A:

Do not use the outlet or the Strip Plate of the Peel-off unit to tear off the backing paper or labels, as this may deform the Strip plate, and consequently cause the peeling failure.

Use scissors to cut the media at the point at least 150 mm away from the outlet of the Peel-off Unit.

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Contents SX600 Series Vorsicht CE Compliance for EU onlyMeanings of Each Symbol Safety SummaryPrecautions Table of Contents Test Print Specifications Introduction Product OverviewCD-ROM AccessoriesFront View Part Names and FunctionsVentilation Slot USB Interface ConnectorAC Power Inlet Fanfold Paper Slot Rear View Model with a USB interfaceRear View Model with a LAN interface LAN Interface ConnectorMedia Guide Print Head InteriorMedia End Sensor Reflective Media Sensor Media Holder Media Roll Damper Platen Media Roll GuideUpper Unit Handle Ribbon Tensioner Upper Unit Unlock Lever Upper UnitCancel key Operation PanelMenu key Cut position Cutter UnitPrecautions when using the Cutter Unit Part names Peel-off UnitSupplemental Remarks Precautions when using the Peel-off UnitPrinter Setup PrecautionsRemoving the Protective Materials Printer Setup Printer Setup 40 C Installation LocationExample of US Type Connecting the Power CordConnecting the Printer with a USB Interface to Your Computer Connecting the Printer with a LAN Interface to Your Computer Supply Specifications Strip mode Cut modeMedia and Ribbon Die-cut label Notched media Label with black marks Guaranteed Print Area Preprinted Media When you purchase media and ribbonsStorage of Media and Ribbons Unacceptable Media and RibbonsMedia and Ribbon Loading the Ribbon PrecautionRelease button Gently squeeze the metal. plate Precautions Loading the Media How to Load the MediaLoading the Media Low Supplemental Remarks Please read .1 How to Load the Media first How to Load the Media for the Model with the Peel-off UnitPrecautions Loading the Media Loading the Media How to Load a Narrow Label Stock How to Reload the Media when the Upper Unit is Lifted How to Load Fanfold Paper Print Test from Printer Driver Printing from Your ComputerPrinting from Your Computer Printing from Your Computer Precautions when Using the Model with a LAN Interface Printing from Your Computer Easy feed mode Media Feed ModeFixed Length feed mode Strict feed modePrinter Operation Printer Operation Tear-off Alignment is performed AlignmentAlignment when Precise print mode is selected Alignment when Paper saving mode is selected Media Calibration Alignment when Fixed Length feed mode is selectedHow to perform a media calibration Printer Operation Printer Operation Operation Panel Operation PanelMessages Displayed on the Operation Panel Display when Pause is shown Display when Printing is shown Display in Low Power Mode Error messages in the event of End of paperPrinter Operation using the Operation Panel Operation Operational procedures→ See .4 Menu Options Information Menu OptionsTrip Title DescriptionReprint Error Page menu Clear Trip Meter menuTest print menu Conditions Low Power minBeep Volume How to Cancel a Print Job Operation Panel How to Perform a Print Test Test PrintPrint Test Pattern Removing Jammed Media from the Cutter Unit Removing Jammed MediaRemoving Jammed Media from the Peel-off Unit Daily Maintenance Cleaning the Media Sensor Cleaning the Platen Cleaning the Ribbon Guide Bar Cleaning the Ribbon Separation PlateCleaning the Print Head Cleaning the Peel-off Unit Printing does not start TroubleshootingProblems at Start-up of the Printer Problems while Printing⇒ 3.7 Unacceptable Media and Ribbons ⇒2.4 or 2.5 Connecting the Printer to Your⇒8.5 How to Cancel a Print Job Computer⇒ 11.3 Cleaning the Ribbon Separation Plate Blank page label is ejectedLoaded ribbon is torn or ejected with the media Print Failure An entire or a part of printout is lightPrinted text is blurred Printouts have streaky smudges or fine lines ⇒ 2.2 Installation Location⇒ 7.1 Media Feed Mode Print position gradually misaligns⇒ 7.4 Media Calibration ⇒ Help on the Printing Preferences ⇒ 8.5 How to Cancel a Print Job⇒ 2.5 Connecting the Printer to Your Computer Problems in the Network Model with a LAN InterfaceError messages and remedial measures Peeling failed How to Load the Media⇒ 1.5.2 Precaution when using the Peel-off Unit ⇒ 1.4.2 Precautions when using the Cutter UnitPossible causes Solutions Bad thermal head Error messages Possible causes Solutions Info. ErrorAction Info.Error Image Info.ErrorFrequently Asked Questions FAQ How can I use the printer with the covers left open?Can I use an ink ribbon narrower than a label? Ribbon is torn apart during printing. What should I do? Peeling failure occurs more frequently than before Frequently Asked Questions FAQ Remarks Standard modelSpecifications SpecificationsPrinter Model with a USB Interface Http Printer Model with a LAN InterfaceSnmp Simple Network Management Protocol Specifications Cutter Unit When purchasing the power cord Power CordPage EO1-33085
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