Toshiba B-852-TS12-QP owner manual Troubleshooting, Error Messages

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6. TROUBLESHOOTING

ENGLISH VERSION EO1-33028

6.1 Error Messages

6. TROUBLESHOOTING

This chapter lists the error messages and possible problems and their solutions.

WARNING!

If a problem cannot be solved by taking actions described in this chapter, do not attempt to repair the printer. Turn off and unplug the printer. Then contact an authorised TOSHIBA TEC service representative for assistance.

6.1 Error Messages

NOTES:

If an error is not cleared by pressing the [RESTART] key, turn the printer off and then on.

After the printer is turned off, all print data in the printer is cleared.

“****” indicates the number of unprinted media. Up to 9999 (in pieces).

Error Messages

Problems/Causes

Solutions

HEAD OPEN

The print head block is opened in Online

Close the print head block. Then press

 

Mode.

the [RESTART] key.

HEAD OPEN ****

Feed or printing has been attempted with

Close the print head block. Then press

 

the Print Head Block open.

the [RESTART] key.

COMMS ERROR

A communication error has occurred.

Make sure the interface cable is firmly

 

 

connected to the computer, and the

 

 

computer is turned on.

PAPER JAM ****

1.The media is jammed at the media

1. Remove the jammed media, and clean

 

path. The media is not fed smoothly.

the Platen. Then reload the media

 

 

properly. Finally press the

 

 

[RESTART] key.

 

2. A wrong media sensor is selected for

2. Turn the printer off and then on. Then

 

the media being loaded.

select the media sensor supporting the

 

 

media being loaded. Finally resend

 

 

the print job.

 

3. The Black Mark Sensor is not aligned

3. Adjust the sensor position. Then press

 

to the Black Mark on the media.

the [RESTART] key.

 

4. Size of the loaded media is not

4. Turn the printer off and then on.

 

consistent with the programmed size.

Replace the loaded media with one

 

 

which matches the programmed size,

 

 

or select a programmed size that

 

 

matches the loaded media. Finally

 

 

resend the print job.

 

5. The Feed Gap Sensor cannot

5. Refer to Section 6.4 to set the

 

distinguish the print area from a label

threshold. If this does not solve the

 

gap.

problem, turn off the printer, and call

 

 

an authorised service representative.

CUTTER ERROR ****

The media is jammed in the Cutter.

Remove the jammed media. Then press

(Only when the Cutter

 

the [RESTART] key. If this does not

Module is installed on

 

solve the problem, turn off the printer, and

the printer.)

 

call an authorised service representative.

E6- 1

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Contents 852-TS12-QP List of Standard of Conformity 852-TS12-QP 6DIHW\6XPPDU\ Request Regarding Maintenance PrecautionsTable of Contents EA1-1 E6-1EA2-1 EA3-1Product Overview Introduction FeaturesUnpacking Accessories Appearance DimensionsFront View Rear ViewInterior Operation PanelPrecautions Printer SetupProcedure before Operation Assembling the Supply Holder Frame Assembling the AccessoriesConnecting the Cables to Your Printer Connecting the Power Cord Turning on the Printer Turning the PrinterTurning OFF the Printer Loading the Media Installing the Media onto the Supply Holder UnitSpacer Supply Holder Printer Loading Media into the Printer Head Pressure Adjust Lever Setting the Black Mark Sensor Setting the Feed Gap SensorDisconnect the mains Loading the RibbonCOM Inserting the Optional Pcmcia CardsTest Print If necessary, the print test may now be repeated from step E2-17 Overview Printer OperationOperating Modes Operating Modes Operation Panel On Line ModeOperation Reset Restart key Dump ModePrint Conditions Cleaning MaintenancePrint Head/Platen/ Sensors Optional Cutter Module Covers and PanelsError Messages TroubleshootingPossible Problems Causes Solutions Possible ProblemsRemoving Jammed Media Feed key Threshold SettingA1.1 Printer Appendix 1 SpecificationsA1.3 Media A1.2 OptionsA1.3.1 Media Type LabelA1.3.2 Detection Area of the Transmissive Sensor A1.3.4 Effective Print Area A1.3.3 Detection Area of the Reflective SensorA1.4 Ribbon Appendix 2 Messages and Leds Symbols in the messageFollowing message appears „Interface Cables Appendix 3 InterfaceAppendix 4 Print Samples Appendix 4 Print Samples UPC-A Bar code GlossariesPre-printed media Index Index