6. TROUBLESHOOTING
ENGLISH VERSION
6.1 Error Messages
6. TROUBLESHOOTING
This chapter lists the error messages and possible problems and their solutions.
WARNING!
If a problem cannot be solved by taking actions described in this chapter, do not attempt to repair the printer. Turn off and unplug the printer. Then contact an authorised TOSHIBA TEC service representative for assistance.
6.1 Error Messages
NOTES:
∙If an error is not cleared by pressing the [RESTART] key, turn the printer off and then on.
∙After the printer is turned off, all print data in the printer is cleared.
∙“****” indicates the number of unprinted media. Up to 9999 (in pieces).
Error Messages | Problems/Causes | Solutions |
HEAD OPEN | The print head block is opened in Online | Close the print head block. Then press |
| Mode. | the [RESTART] key. |
HEAD OPEN **** | Feed or printing has been attempted with | Close the print head block. Then press |
| the Print Head Block open. | the [RESTART] key. |
COMMS ERROR | A communication error has occurred. | Make sure the interface cable is firmly |
|
| connected to the computer, and the |
|
| computer is turned on. |
PAPER JAM **** | 1.The media is jammed at the media | 1. Remove the jammed media, and clean |
| path. The media is not fed smoothly. | the Platen. Then reload the media |
|
| properly. Finally press the |
|
| [RESTART] key. |
| 2. A wrong media sensor is selected for | 2. Turn the printer off and then on. Then |
| the media being loaded. | select the media sensor supporting the |
|
| media being loaded. Finally resend |
|
| the print job. |
| 3. The Black Mark Sensor is not aligned | 3. Adjust the sensor position. Then press |
| to the Black Mark on the media. | the [RESTART] key. |
| 4. Size of the loaded media is not | 4. Turn the printer off and then on. |
| consistent with the programmed size. | Replace the loaded media with one |
|
| which matches the programmed size, |
|
| or select a programmed size that |
|
| matches the loaded media. Finally |
|
| resend the print job. |
| 5. The Feed Gap Sensor cannot | 5. Refer to Section 6.4 to set the |
| distinguish the print area from a label | threshold. If this does not solve the |
| gap. | problem, turn off the printer, and call |
|
| an authorised service representative. |
CUTTER ERROR **** | The media is jammed in the Cutter. | Remove the jammed media. Then press |
(Only when the Cutter |
| the [RESTART] key. If this does not |
Module is installed on |
| solve the problem, turn off the printer, and |
the printer.) |
| call an authorised service representative. |
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