Toshiba B-852-TS12-QP owner manual Possible Problems Causes Solutions

6. TROUBLESHOOTING

ENGLISH VERSION EO1-33028

6.2 Possible Problems

6.1 Error Messages (Cont.)

Error Messages		Problems/Cause		Solutions
NO PAPER ****	1.	The media has run out.	1.	Load new media. Then press the
				[RESTART] key.
	2.	The media is not loaded properly.	2.	Load the media properly. Then press
				the [RESTART] key.
	3.	The media is slack.	3.	Take up any slack in the media.
RIBBON ERROR ****	1.	The ribbon is not fed properly.	1.	Remove the ribbon, and check the
				status of the ribbon. Replace the
				ribbon, if necessary. If the problem is
				not solved, turn off the printer, and
				call an authorised service
				representative.
	2.	The ribbon has run out.	2.	Load a new ribbon. Then press the
				[RESTART] key.
EXCESS HEAD TEMP	The print head is overheated.		Turn off the printer, and allow it to cool
			down (about 3 minutes). If this does not
			solve the problem, call an authorised
			service representative.
HEAD ERROR	There is a problem with the Print Head.		Replace the Print Head. Then press the
			[RESTART] key.
Other error messages	Hardware or software problems may		Turn the printer off and then on. If this
	have occurred.		does not solve the problem, turn off the
			printer again, and call a TOSHIBA TEC
			authorised service representative.

6.2Possible Problems

This section describes problems that may occur when using the printer, and their causes and solutions.

Possible Problems		Causes		Solutions
The printer will not	1.	The Power Cord is disconnected.	1.	Plug in the Power Cord.
turn on.	2.	The AC outlet is not functioning	2.	Make sure that the power is supplied
		correctly.		using another electric appliance.
	3.	The fuse has blown, or the circuit	3.	Check the fuse or breaker.
		breaker has tripped.
The media is not fed.	1.	The media is not loaded properly.	1.	Load the media properly.
	2.	The printer is in an error condition.	2.	Solve the error in the Message
				Display. (See Section 6.1 for more
				detail.)
Nothing is printed on	1.	The media is not loaded properly.	1.	Load the media properly.
the media.	2.	The ribbon is not loaded properly.	2.	Load the ribbon properly.
	3.	A print head is not installed properly.	3.	Install the Print Head properly. Close
				the Print Head Block.
	4.	The ribbon and media are not	4.	Select an appropriate ribbon for the
		matched.		media type being used.
The printed image is	1.	The ribbon and media are not	1.	Select an appropriate ribbon for the
blurred.		matched.		media type being used.
	2.	The Print Head is not clean.	2.	Clean the print head using the supplied
				Print Head Cleaner.
The Cutter does not	1.	The media is jammed in the Cutter.	1.	Remove the jammed paper.
cut.	2.	The Cutter Blade is dirty.	2.	Clean the Cutter Blade.

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