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EMG Business Management System Manual

Doc # epsg1026386

Rev. 112

Page 1 of 35

Document Control Log

REV

CHANGE SUMMARY

DOCUMENT

APPROVER

DATE

NO.

OWNER

APPROVED

112

Updated Document and Fixed Broken Links. Addressed DEKRA NC by

Kevin Fawl

Ted Tucker

13-Nov-2012

referencing EMG OF as part of AOF. Changed wording to aid clarity in

(BMS Team)

section 9.6 related to an old system CASPER now Siebel.

Section 8 updated to reflect relationship between AOF and EMG OF.

Section 2.2 Org Chart updated.

Section 4.2. Revised wording related to Infrastructure Org roles and

responsibilities

Table of Content

Sec#

Topic

ISO9001: 2008 Clause

Page

Introduction

 Purpose, Background, Reference, Scope

4.2.2

Organization, Responsibility and Authority

4.1, 5.2, 5.3, 5.4.2b, 5.5.1, 5.5.2,

4-6



Org. Chart

5.5.3, 5.6.1, 6.1, 5.3

Business Management System Structure

7-10

 Business Management System Architecture (process map)

7.2.1c

Business Management

11-16

 Business Management System (e.g. Quality Policy, Disaster

4.2.3, 4.2.4, 5.3, 5.6, 6.2.2, 7.2.2,

Recovery, Quality Education, Customer Property, Required

7.4, 8.1, 8.2.1, 8.2.2, 8.3, 8.5.2,

Documents).

8.5.3, 7.5.4

 Strategic Planning: Acquisitions, Technology development

4.1c, 4.2.1a, 4.2.1b 5.4.1, 7.1



Management Review

5.6

 Continual Process Improvement: CPI, Six Sigma

5.3b, 5.4.1, 8.2.3, 8.5.1

 Manage Technical information: TIS

6.3c, 7.1d, 8.4, 8.5



Infrastructure Organizations:

6.0



Financial Management



Human Resources

5.1, 6.3.c

 Information Technology (IT)/ ERP

6.2

 WPS: Plant, Equipment and Facilities Management

6.3, 6.4, 6.1, 6.3

6.3, 6.4

Marketing



Marketing Insight/Scanning

5.4, 7.1



Customer Requirements Definition

5.2, 7.2.1, 8.2.1

 Market Product Road Mapping

7.3

 New Product Launch and Execution

7.2.1



Customer Sales Channel

7.2.3



Outbound Marketing

7.2.3



Field Training

6.2.2

 Competitor to Competitor Analysis

5.4, 8.4

Research and Development

7.1, 7.3.2, 7.3.5, 7.3.6, 7.3.7



Product Life Cycle

8.2.3, 8.2.4, 8.4, 8.5.1

Sales Management

18-20



Field Sales

7.2.1



Customer Contact Center

7.2.2, 7.2.3



EMG Customer Data

7.2.2, 7.2.3

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