Agilent Technologies epsg1026386 system manual Sep-2009

Page 35

 

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EMG Business Management System Manual

 

Doc # epsg1026386

 

 

Rev. 112

 

 

Page 35 of 35

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

REV

 

CHANGE SUMMARY

DOCUMENT

APPROVER

DATE

 

 

NO.

 

 

OWNER

 

APPROVED

 

 

111

Deleted list of businesses certified to ISO9001 in Section 1.3 (Scope)

Alex Guzman

Ted Tucker

24-Sep-2009

 

 

 

and Quality Standards Ownership Matrix (Section 3.2). Reformatted

(BMS Team)

 

 

 

 

 

header/footers. Included TLO in Section 4.2.3 (Technology

 

 

 

 

 

 

Development). Fixed broken URLs. Updated Org Chart descriptions

 

 

 

 

 

 

(Section 2). Edited by Alex Guzman.

 

 

 

 

 

112

Updated Document and Fixed Broken Links. Addressed DEKRA NC by

Kevin Fawl

Ted Tucker

13-Nov-12

 

 

 

referencing EMG OF as part of AOF. Changed wording to aid clarity in

(BMS Team)

 

 

 

 

 

section 9.6 related to an old system CASPER.

 

 

 

 

 

 

Section 8 updated to reflect relationship between AOF and EMG OF.

 

 

 

 

 

 

Section 2.2 Org Chart updated.

 

 

 

 

 

 

Section 4.2. Revised wording related to Infrastructure Org roles and

 

 

 

 

 

 

responsibilities

 

 

 

 

 

The user of any printed copy of this controlled document is responsible for verifying it is the correct version prior to use. Hard copies are uncontrolled.

This manual contains links to subordinate documents that are restricted to Agilent personnel only

and may not work if accessing this document from a public site.

The current version is available at the EMG Document Map website: http://emg.communications.agilent.com/quality/bms/040318_docMap.asp

(c) Agilent Technologies, Inc. 2002, AGILENT TECHNOLOGIES

Image 35
Contents Rev Document Control Log   Rev Purpose Background IntroductionEMG organization Rev EMG organization chart Rev Top Management Business Management System Architecture Business Management System StructureRev EMG BMS Relationship Map CustomersBusiness Management Rev EMG Business Process MapBusiness Management Other Business Management System information can be found at  EMG level Management Review Management Review Process Management ReviewQIC, MST Reference Web Sites IT Web site, IT Service Description Marketing Research and Development Sign off** click on QSO form checklistCustomer Contact Centers Sales ManagementLifecycle Management of Orders Rev Customer Interaction ManagementEMG Customer Data Order Fulfillment     Customer Satisfaction Service Solutions Unit SSU 7.5.1, 7.5.2, 7.5.3Application Engineering Organization AEO Professional Services & SupportRemarketing Solutions Division RSD 6.3c Customer Surveys 8.2.1 Key elements of CIR Escalations and Customer Issue Resolution Bmsm Abbreviations used in this manualREV Change Summary Document Approver Date Owner Approved Updated .5, page 15 TIS Diana Clark John Herniman Updated 9.4 RSD Diana Clark John Herniman Sep-2009