Agilent Technologies epsg1026386 system manual Updated 9.4 RSD Diana Clark John Herniman

Page 34

 

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EMG Business Management System Manual

 

Doc # epsg1026386

 

Rev. 112

 

 

Page 34 of 35

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

REV

CHANGE SUMMARY

 

DOCUMENT

APPROVER

DATE

 

NO.

 

 

OWNER

 

APPROVED

 

78

Updated section 8.2.2 to clarify supplier management requirements

Diana Clark

John Herniman

June 20, 2006

 

 

updated 2.2 org chart, updated 1.4 scope and fixed a few typo‟s.

 

 

 

 

 

 

79

Updated section 9.7.3 by adding the ECAG/BillLine overview

Diana Clark

John Herniman

June 28, 2006

 

 

presentation URL

 

 

 

 

 

 

 

80

typo

 

Diana Clark

John Herniman

June 28, 2006

 

81

Updated to include ASD and MSD BMS information. Updated 9.7.4 URL

Diana Clark

John Herniman

July 27, 2006

 

 

delivery escalation, updated the Process Map 3.1.c. Updated 1.4 scope,

 

 

 

 

 

 

 

and updated 2.1.e organization.

 

 

 

 

 

 

 

 

 

 

 

 

 

82

Added Signal Network Division. Updated the URL for packaging (8.4.1).

Diana Clark

John Herniman

August 14, 2006

 

 

 

 

 

 

 

 

83

Updated 9.4 RSD

 

Diana Clark

John Herniman

August 22, 2006

 

84

Updated the core document links in section 4.1.5

 

Diana Clark

John Herniman

Sept. 1, 2006

 

 

 

 

 

 

 

 

85

Updated the GRS URL at 4.1.5

 

Diana Clark

John Herniman

Sept. 13, 2006

 

86

Updated section 8.2 Procurement

 

Diana Clark

John Herniman

Dec. 8, 2006

 

87

Updated section 8.2 Procurement

 

Diana Clark

John Herniman

Dec. 8, 2006

 

88

Update section 8.2 Procurement by fixing typo

 

Diana Clark

John Herniman

Dec. 11, 2006

 

89

Added clarity to section 9.1.3 regarding MSD. Added information about

Diana Clark

John Herniman

Dec. 15, 2006

 

 

the HTC in 8.3. Updated broken links.

 

 

 

 

 

 

 

90

Updated Webdoc again due to corruption error in Webdoc

Diana Clark

John Herniman

Dec. 20, 2006

 

 

 

 

 

 

 

 

91

Updated 8.2 Procurement, and updated 1.4 Scope

 

Diana Clark

John Herniman

Jan. 5, 2007

 

 

 

 

 

 

 

92

8.2.4 added technology, updated URL‟s and added clarity to section 2.3

Diana Clark

John Herniman

Jan. 16, 2007

 

 

top management

 

 

 

 

 

 

 

93

7.2 updated CCC information and updated table of content

Diana Clark

John Herniman

Feb. 13, 2007

 

94

8.3-f updated ESD Control requirements information, and updated 9.7.3

Diana Clark

John Herniman

March 23, 2007

 

 

changing the name from ECAG to Presidents Line.

6.1 Update QSO

 

 

 

 

 

 

 

website and deleted the reference to 7.1

 

 

 

 

 

 

 

95

Updated 9.7 escalations deleting Presto, updated CIR information,

Diana Clark

John Herniman

July 1, 2007

 

 

updated 1.4 scope for NMT

 

 

 

 

 

 

 

96

Updated section 1.4 scope, updated links, updated RSD information

Diana Clark

John Herniman

Aug 8, 2007

 

97

Updated 4.1.2 Quality Education, updated 4.2.1 Acquisition life cycle,

Diana Clark

John Herniman

Sept. 28,

2007

 

 

updated EMG org chart page 6

 

 

 

 

 

 

 

98

Updated & added URL‟s/links, update section 1.4 Scope, added Anti-

Diana Clark

John Herniman

April. 14, 2008

 

 

virus requirements document, Deleted AES Infrastructure.,

 

 

 

 

 

 

99

Updated 4.2.2 EMG Discontinuance URL

 

Diana Clark

John Herniman

April. 16, 2008

 

 

 

 

 

 

 

100

Updated URL‟s, updated SBM to SSM in section 8.2, Updated 9.4 RSD,

Diana Clark

Eric Taylor

June 8, 2008

 

 

and updated 1.4 Scope.

 

 

 

 

 

 

 

101

Changed Everest to Oracle, added CIRF update to section 9.7 and 4.1.5,

Diana Clark

Eric Taylor

July 8, 2008

 

 

linked the new DAMDoc list. Updated 2.1 and updated ASD to ASPL.

 

 

 

 

 

 

102

Added IT Disaster Recovery website, added OTA and OTS and deleted

Diana Clark

Eric Taylor

Oct 24, 2008

 

 

OTD in section 8.4.2 b/c.

 

 

 

 

 

 

 

103

Updated 4.2.1b to include a link to the Acquisition Standard, cleaned up

Diana Clark

Eric Taylor

Oct 28, 2008

 

 

some OTA information and updated the EMG BMS Manager reporting as

 

 

 

 

 

 

 

dotted line.

 

 

 

 

 

 

 

104

Updated 1.4 scope to align the latest reorg for NPMD and NMD

Diana Clark

Eric Taylor

Dec. 9, 2008

 

 

 

 

 

 

 

 

 

 

105

Added section 7.3 Customer Data

 

Diana Clark

Eric Taylor

Jan. 8,

2009

 

 

 

 

 

 

 

 

 

 

106

Updated the scope section by adding WWFO as certified, updated

Diana Clark

Eric Taylor

Mar. 20,

2009

 

 

 

section 7.3 Customer Data information and updated ISO9001:2000 to

 

 

 

 

 

 

 

ISO9001:2008.

 

 

 

 

 

 

 

107

Updated the footer regarding public use of this document and updated

Diana Clark

Eric Taylor

Mar. 30,

2009

 

 

 

the copy write year as required

 

 

 

 

 

 

 

108

Updated the scope to align with the organization change

Diana Clark

Eric Taylor

April 23,

2009

 

 

 

 

 

 

 

 

 

 

109

Updated section 1.4 removing ISO9001:2000 and adding ISO9001:2008,

Diana Clark

Eric Taylor

April 24,

2009

 

 

 

update section 2.2 to align with the org change.

 

 

 

 

 

 

 

110

Updated document owner name. Removed reference to WBU in Section

Alex Guzman

Ted Tucker

31-Aug-2009

 

 

4.2.4. Changed TLO to TSO in list of ISO9001 certified businesses

(BMS Team)

 

 

 

 

 

 

(section 1.4). Reworded section 4.4 (changed we/our to EMG). Updated

 

 

 

 

 

 

 

Section 7.2 (CCC). Updated ISO9001:2008 reference in Section 4.6.

 

 

 

 

 

 

 

Edited by Alex Guzman.

 

 

 

 

 

 

The user of any printed copy of this controlled document is responsible for verifying it is the correct version prior to use. Hard copies are uncontrolled.

This manual contains links to subordinate documents that are restricted to Agilent personnel only

and may not work if accessing this document from a public site.

The current version is available at the EMG Document Map website: http://emg.communications.agilent.com/quality/bms/040318_docMap.asp

(c) Agilent Technologies, Inc. 2002, AGILENT TECHNOLOGIES

Image 34
Contents    Rev Document Control Log RevIntroduction Purpose BackgroundEMG organization Rev EMG organization chart Rev Top Management Business Management System Structure Business Management System ArchitectureCustomers Rev EMG BMS Relationship MapRev EMG Business Process Map Business ManagementBusiness Management Other Business Management System information can be found at  Management Review EMG level Management Review Management Review ProcessQIC, MST Reference Web Sites IT Web site, IT Service Description Marketing Sign off** click on QSO form checklist Research and DevelopmentSales Management Customer Contact CentersRev Customer Interaction Management Lifecycle Management of OrdersEMG Customer Data Order Fulfillment     Service Solutions Unit SSU 7.5.1, 7.5.2, 7.5.3 Customer SatisfactionRemarketing Solutions Division RSD 6.3c Professional Services & SupportApplication Engineering Organization AEO Customer Surveys 8.2.1 Escalations and Customer Issue Resolution Key elements of CIR Abbreviations used in this manual BmsmREV Change Summary Document Approver Date Owner Approved Updated .5, page 15 TIS Diana Clark John Herniman Updated 9.4 RSD Diana Clark John Herniman Sep-2009