Agilent Technologies epsg1026386 Research and Development, Sign off** click on QSO form checklist

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EMG Business Management System Manual

Doc # epsg1026386

Rev. 112

 

Page 17 of 35

 

 

 

6. Research and Development

R&D and Divisions have the responsibility of designing products to meet customer requirements and Agilent design and quality standards. (7.1, 7.3.2, 7.3.5, 7.3.7, 8.2.3, 8.2.4, 8.4, 8.5.1)

6.1Product Life Cycle (PLC):

The EMG Product Lifecycle (PLC) is a phase review process for cross-organizational and cross business teams from the point where product development resource involvement begins (CON = concept) through eventual product obsolescence (CLO = closure)). The PLC focuses on a series of checkpoints and milestones, along with a specific set of deliverables for each. The PLC embodies the Shewhart Cycle (Plan, Do, Check, & Act)

The guidelines established here are to set and communicate quality objectives, expectations, and responsibilities of each organizational area at each phase of product lifecycle culminating in Quality

Sign off** (click on QSO form checklist).

EMG PLC web site: http://www.soco.agilent.com/org/pge/PLC/plc.htm

**Note: Quality Sign-off confirms that the requirements for 1) products regulations, 2) environmental test, 3) reliability and accelerated life testing, 4) specifications/DFx /Quality Objective setting, 5) product stewardship 6) Whole Product Support Plans.…etc. have been met.

The user of any printed copy of this controlled document is responsible for verifying it is the correct version prior to use. Hard copies are uncontrolled.

This manual contains links to subordinate documents that are restricted to Agilent personnel only

and may not work if accessing this document from a public site.

The current version is available at the EMG Document Map website: http://emg.communications.agilent.com/quality/bms/040318_docMap.asp

(c) Agilent Technologies, Inc. 2002, AGILENT TECHNOLOGIES

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Contents Rev Document Control Log   Rev Purpose Background IntroductionEMG organization Rev EMG organization chart Rev Top Management Business Management System Architecture Business Management System StructureRev EMG BMS Relationship Map CustomersBusiness Management Rev EMG Business Process MapBusiness Management Other Business Management System information can be found at  EMG level Management Review Management Review Process Management ReviewQIC, MST Reference Web Sites IT Web site, IT Service Description Marketing Research and Development Sign off** click on QSO form checklistCustomer Contact Centers Sales ManagementLifecycle Management of Orders Rev Customer Interaction ManagementEMG Customer Data Order Fulfillment     Customer Satisfaction Service Solutions Unit SSU 7.5.1, 7.5.2, 7.5.3Application Engineering Organization AEO Professional Services & SupportRemarketing Solutions Division RSD 6.3c Customer Surveys 8.2.1 Key elements of CIR Escalations and Customer Issue Resolution Bmsm Abbreviations used in this manualREV Change Summary Document Approver Date Owner Approved Updated .5, page 15 TIS Diana Clark John Herniman Updated 9.4 RSD Diana Clark John Herniman Sep-2009
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