Agilent Technologies epsg1026386 system manual Order Fulfillment

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EMG Business Management System Manual		Doc # epsg1026386
Rev. 112		Page 21 of 35

8.Order Fulfillment

EMG Order Fulfillment (OF) is a constituent part of Agilent Order Fulfillment (AOF). The ultimate vision for the function is “To build a best-in-classorder-fulfillment and supply-chain function with strong gross margins and high customer satisfaction”

EMG OF Org Chart – http://ofsc.business.agilent.com:81/About%20AOF/EMG%20OF%20Org%20Chart%20(F)Feb.pdf

8.1Planning (7.2.1a, 7.2.2c, 7.5)

8.1.1 Demand Planning (forecasting) (7.2.1a, 7.2.2.c)

Demand Planning can be one using statistical forecasting tools or sales forecasting and creates a plan for future customer orders. Forecast accuracy is measured and utilized to improve the demand plan and processes. Demand planning includes the process to generate product plans, schedule orders into the manufacturing system (ensuring proper staffing).

8.1.2 Supply Chain Planning and Scheduling (7.4)

Supply Chain planning creates a supply plan that considers supply chain constraints

(i.e., inventory, lead times, etc) and forecasted customer requirements and actual orders to create and execute shipment plan. Customer orders are promised against the supply chain plan and in some businesses against customer/service delivery schedules.

8.2Materials Purchasing (7.4, 7.4.1, 7.4.2, 7.4.3, 7.5.5)

Materials purchasing management in EMG is led out of the manufacturing divisions. Purchasing departments typically are organized as a function reporting to business unit sub-division management. The Strategic Supplier Management (SSM) assists the businesses with managing alliances with top-tier strategic suppliers. The EMG Worldwide Field Operations (WWFO) organization, which manages sales and support, generally uses the BU organizations for its materials purchasing needs. The most senior Managers with Procurement responsibility within the manufacturing divisions are responsible for making sure supplier contracts are complete, supplier performance reviews are done on time, and performance issues are resolved in a timely manner.

Four generic processes are used to manage supplier quality:

1.Requirements Specification;

2.Supplier Selection;

3.On-Going Conformance Assurance; and,

4.Performance Evaluation

8.2.1Requirements Specification

The BU purchasing operations specify the product to be purchased in accordance with the needs of the operation and the needs of the ultimate Agilent customers. Customer requirements flow into the purchasing process through the requirement specifications of the manufacturing entity sourcing the material. Purchasing staff assembles the requirements to be tendered to the supplier, reviews them

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(c) Agilent Technologies, Inc. 2002, AGILENT TECHNOLOGIES