Agilent Technologies epsg1026386 REV Change Summary Document Approver Date Owner Approved

Page 32

 



 

 

 

 

EMG Business Management System Manual

 

Doc # epsg1026386

 

 

Rev. 112

 

 

Page 32 of 35

 

 

 

 

 

 

 

 

 

 

 

Document Control Log

 

 

 

 

 

 

REV

CHANGE SUMMARY

DOCUMENT

APPROVER

DATE

 

 

NO.

 

 

OWNER

 

APPROVED

 

 

1

As issued.

 

Diana Clark

Jim Horner

Oct. 1, 2002

 

 

2

Updated URL‟s for Disaster Recovery, Common Processes, page 11

Diana Clark

Jim Horner

Oct 7, 2002

 

 

 

Updated URL‟s for Design and Mfging Processes and ESD Page 21

 

 

 

 

 

 

 

 

 

 

 

 

 

3

Updated Customer Property req.

 

Diana Clark

Jim Horner

Oct 8, 2002

 

 

4

Changed SGDU to DAT & WCS, updated Material Purchasing.

Diana Clark

Jim Horner

Oct 21, 2002

 

 

 

 

 

 

 

 

 

 

5

Updated section 4.7 EHS

 

Diana Clark

Jim Horner

Oct 28, 2002

 

 

6

Updated Agilent ESD Web Site

 

Diana Clark

Jim Horner

Nov 14, 2002

 

 

 

Changed KSO to be included in the cert.

 

 

 

 

 

 

Updated Procurement process

 

 

 

 

 

 

7

Clarified support versus supplier within Agilent Technologies, page 4

Diana Clark

Jim Horner

Nov 22, 2002

 

 

8

Added copyrights and deleted “public”

 

Diana Clark

Jim Horner

Dec 9, 2002

 

 

9

Updated Commercial Services process

Diana Clark

Jim Horner

Jan 22, 2003

 

 

10

Added Product Stewardship information section 6.0 b

Diana Clark

Jim Horner

Feb 13, 2003

 

 

 

 

 

 

 

 

 

11

Changed QMS to BMS, Changed PGU to Division

Diana Clark

Jim Horner

Mar. 17, 2003

 

 

12

Updated Commercial Services and added infrastructure organization

Diana Clark

Jim Horner

Mar. 31, 2003

 

 

 

heading

 

 

 

 

 

 

13

Updates resulting from organization changes

Diana Clark

Jim Horner

May 2, 2003

 

 

14

Updated FSU process

 

Diana Clark

Jim Horner

May 7, 2003

 

 

15

Updated Quality Education, & Custom Solutions, & moved FSU to

Diana Clark

Jim Horner

June 4, 2003

 

 

 

Customer Solutions.

 

 

 

 

 

 

16

Updated GTLS to SPO, updated FSU URL

Diana Clark

Jim Horner

June 13, 2003

 

 

 

 

 

 

 

 

 

17

Update URL‟s for FSU, HR & Oracle documentation, deleted GSDC,

Diana Clark

Jim Horner

July 18, 2003

 

 

 

added AES, updated Marketing and Materials sections.

 

 

 

 

 

18

Update Strategic Planning and FSU, deleted OF website, updated OBD

Diana Clark

Jim Horner

July 25, 2003

 

 

 

website information in 8.4, Added MAST and Eesof URL‟s

 

 

 

 

 

19

Fixed page breaks

 

Diana Clark

Jim Horner

July 30, 2003

 

 

20

Fixed pagination again

 

Diana Clark

Jim Horner

Aug 1, 2003

 

 

 

 

 

 

 

 

 

21

Fixed pagination once again, updated scope

Diana Clark

Jim Horner

Aug 6, 2003

 

 

 

 

 

 

 

 

 

 

22

Fixed pagination again

 

Diana Clark

Jim Horner

Aug 8, 2003

 

 

23

Fixed pagination (I hope)

 

Diana Clark

Jim Horner

Aug 8, 2003

 

 

 

 

 

 

 

 

 

 

24

Updated 2.1 adding Senior VP‟s role

 

Diana Clark

Jim Horner

Aug 12, 2003

 

 

 

 

 

 

 

 

 

25

Updated Customer Feedback 9.6, Updated Materials Purchasing

Diana Clark

Jim Horner

Aug 20, 2003

 

 

 

information 8.2.

 

 

 

 

 

 

26

Updated 9.2 KSO information

 

Diana Clark

Jim Horner

Aug 22, 2003

 

 

 

 

 

 

 

 

 

27

Updated 8.3 Manufacturing information about ESD, added Infrastructure

Diana Clark

Jim Horner

Aug 28, 2003

 

 

 

Website in 4.6.

 

 

 

 

 

 

28

Updated FSU 9.4, updated URL‟s

 

Diana Clark

Jim Horner

Sept 10, 2003

 

 

 

 

 

 

 

 

 

 

29

Updated Scope page 4.

 

Diana Clark

Jim Horner

Oct. 1, 2003

 

 

 

 

 

 

 

 

 

30

Commercial Services changes internal processes and changes business

Diana Clark

Jim Horner

Oct. 10, 2003

 

 

 

name to Customer Contact Centers (section 7.2)

 

 

 

 

 

31

Update table of contents, Updated GSO to SSO, Deleted AWARD, and

Diana Clark

Jim Horner

Nov. 7, 2003

 

 

 

updated business map.

 

 

 

 

 

 

32

Updated KSO to MAS, updated scope list and abbreviation list.

Diana Clark

Jim Horner

Dec. 18, 2003

 

 

 

 

 

 

 

 

 

 

33

Updated 9.6 CFS, 9.4 FSU and 2.3.l

top management responsibilities

Diana Clark

Jim Horner

Jan. 23, 2004

 

 

 

 

 

 

 

 

 

 

34

Pagination issue

 

Diana Clark

Jim Horner

Jan. 26, 2004

 

 

 

 

 

 

 

 

 

 

35

Updated section 8.4 Delivery

 

Diana Clark

Jim Horner

Feb 19, 2004

 

 

 

 

 

 

 

 

 

36

Updated section 9.1 SSU, 7.1 Field Sales, updated URL‟s, aligned

Diana Clark

Jim Horner

April 9, 2004

 

 

 

Business Process Map, added order delivery escalation process

 

 

 

 

 

37

Update SSU information, and CCC information. Updated URL‟s, typos,

Diana Clark

Jim Horner

April 30, 2004

 

 

 

formatting and making the words clear for translation. Added outsourcing

 

 

 

 

 

 

information.

 

 

 

 

 

 

38

Update Materials Purchasing/Performance Evaluation 8.2.4, and the

Diana Clark

Jim Horner

June 2, 2004

 

 

 

scope table adding SQD.

 

 

 

 

 

The user of any printed copy of this controlled document is responsible for verifying it is the correct version prior to use. Hard copies are uncontrolled.

This manual contains links to subordinate documents that are restricted to Agilent personnel only

and may not work if accessing this document from a public site.

The current version is available at the EMG Document Map website: http://emg.communications.agilent.com/quality/bms/040318_docMap.asp

(c) Agilent Technologies, Inc. 2002, AGILENT TECHNOLOGIES

Image 32
Contents    Rev Document Control Log RevIntroduction Purpose BackgroundEMG organization Rev EMG organization chart Rev Top Management Business Management System Structure Business Management System ArchitectureCustomers Rev EMG BMS Relationship MapRev EMG Business Process Map Business ManagementBusiness Management Other Business Management System information can be found at  Management Review EMG level Management Review Management Review ProcessQIC, MST Reference Web Sites IT Web site, IT Service Description Marketing Sign off** click on QSO form checklist Research and DevelopmentSales Management Customer Contact CentersRev Customer Interaction Management Lifecycle Management of OrdersEMG Customer Data Order Fulfillment     Service Solutions Unit SSU 7.5.1, 7.5.2, 7.5.3 Customer SatisfactionApplication Engineering Organization AEO Professional Services & SupportRemarketing Solutions Division RSD 6.3c Customer Surveys 8.2.1 Escalations and Customer Issue Resolution Key elements of CIR Abbreviations used in this manual BmsmREV Change Summary Document Approver Date Owner Approved Updated .5, page 15 TIS Diana Clark John Herniman Updated 9.4 RSD Diana Clark John Herniman Sep-2009