Agilent Technologies epsg1026386 system manual 

Page 22



EMG Business Management System Manual

Doc # epsg1026386

Rev. 112

 

Page 22 of 35

 

 

 

with the division personnel needing the materials, in order to ensure accuracy, and then communicate the requirements to the supplier.

Quality requirements specifications consist of:

∙Standard purchase-order and purchase-agreement information that references company-wide quality requirements, including reference to Agilent‟s Supplier Quality System document 5951- 1665. http://www.agilent.com/quality/supplier_quality_system_rqmt.pdf and ESD requirements.

∙Business-specific standard terms and conditions, if any are developed at the division level; and,

∙Specifications dictating the product form, fit, function, etc. and any other specific requirements for approval of the product, procedures, processes, and equipment.

Current document retention standards only require controlled retention of quotations, contracts/agreements, confidential non-disclosure agreements, and licensing agreements accepted from/with suppliers. Where records are retained, it is by the buyer/manager of the supplier and/or their extended team of internal customers using the supplier. (7.4.2)

8.2.2Supplier Selection

Suppliers are selected by personnel from the operation where the purchased product will be used, usually in partnership with materials procurement personnel. Suppliers are asked for information relative to desired requirements. The type and extent of qualification depends on how critical the product and supplier is to the continuity of order fulfillment, and the form, fit, and function of the ultimate product. Where qualification is done it usually consists of ordering and inspecting prototypes or samples. The entity that establishes the relationship with a new supplier, and/or for a new item to be purchased, is responsible for maintaining the records from the selection and/or qualification process, including the criteria and management approval in accordance with the entity‟s sourcing requirements. (7.4.1)

8.2.3On-Going Conformance Assurance

The process for ensuring that the purchased product meets the specified purchase requirements is implemented locally, within the framework of applicable company, BU, and divisional processes and practices. In general, incoming material shipments are checked to see if any special handling or inspection is required, otherwise it is assumed fit for use and delivered to the user or storage area. Material requiring inspection is flagged in the material & order management system. Material not requiring inspection is delivered to its storage location, which is normally at the point of use. FGI (finished goods inventory) handling procedures may vary from site to site. If verification is performed at the supplier‟s location, the purchase order or Agreement will state the arrangements and method of release. The usual method is to request suppliers to provide outbound quality control testing reports. Materials procurement personnel usually manage the resolution process if a supplier fails to meet requirements. (7.4.3)

8.2.4 Performance Evaluation

Supplier performance is managed in real time through the escalation of any observed issues concerning the delivery, form, fit, and function of the item. In some cases, issues are tracked online, such as on-line part failure history tracking and engineering alerts. Materials procurement personnel typically act as the focal point for supplier quality issues. In addition, there is a guideline for evaluating how well strategic suppliers (critical to business) have met requirements. The technology

The user of any printed copy of this controlled document is responsible for verifying it is the correct version prior to use. Hard copies are uncontrolled.

This manual contains links to subordinate documents that are restricted to Agilent personnel only

and may not work if accessing this document from a public site.

The current version is available at the EMG Document Map website: http://emg.communications.agilent.com/quality/bms/040318_docMap.asp

(c) Agilent Technologies, Inc. 2002, AGILENT TECHNOLOGIES

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Contents    Rev Document Control Log RevIntroduction Purpose BackgroundEMG organization Rev EMG organization chart Rev Top Management Business Management System Structure Business Management System ArchitectureCustomers Rev EMG BMS Relationship MapRev EMG Business Process Map Business ManagementBusiness Management Other Business Management System information can be found at  Management Review EMG level Management Review Management Review ProcessQIC, MST Reference Web Sites IT Web site, IT Service Description Marketing Sign off** click on QSO form checklist Research and DevelopmentSales Management Customer Contact CentersRev Customer Interaction Management Lifecycle Management of OrdersEMG Customer Data Order Fulfillment     Service Solutions Unit SSU 7.5.1, 7.5.2, 7.5.3 Customer SatisfactionRemarketing Solutions Division RSD 6.3c Professional Services & SupportApplication Engineering Organization AEO Customer Surveys 8.2.1 Escalations and Customer Issue Resolution Key elements of CIR Abbreviations used in this manual BmsmREV Change Summary Document Approver Date Owner Approved Updated .5, page 15 TIS Diana Clark John Herniman Updated 9.4 RSD Diana Clark John Herniman Sep-2009
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