Agilent Technologies epsg1026386 system manual EMG organization

Page 4



EMG Business Management System Manual

Doc # epsg1026386

Rev. 112

 

Page 4 of 35

 

 

 

2.Organization and Responsibility (4.1, 5.2, 5.3, 5.4, 5.4.2b, 5.5.1, 5.5.2, 5.5.3d, 5.6.1, 6.1)

2.1EMG organization

EMG consists of:

Research and Development, Marketing, Field Sales, Quality, Order fulfillment (Manufacturing & Procurement), Customer Services & Support and aligned Divisions.

a)EMG Customer Experience & Quality Organization consists of Customer Experience, Quality Engineering, Quality Information, Business Management System, Education, Data Quality, Product Solutions, Environmental Compliance, Safety & Regulations and Quality Process. These areas provide services and tools to help EMG businesses achieve goals and objectives.

b)Divisions include research and development (R&D) and Marketing. Some businesses include professional services & support as required.

c)EMG OF includes manufacturing, procurement and NPI-OF areas where they assist R&D by building prototypes and pilots of the new designs.

d)Field Operations includes Field Sales, the Remarketing Solutions Division and the Customer Contact Center.

e)Customer Services and Support includes the calibration and repair facilities and the Service Parts Operation.

The user of any printed copy of this controlled document is responsible for verifying it is the correct version prior to use. Hard copies are uncontrolled.

This manual contains links to subordinate documents that are restricted to Agilent personnel only

and may not work if accessing this document from a public site.

The current version is available at the EMG Document Map website: http://emg.communications.agilent.com/quality/bms/040318_docMap.asp

(c) Agilent Technologies, Inc. 2002, AGILENT TECHNOLOGIES

Image 4
Contents    Rev Document Control Log RevIntroduction Purpose BackgroundEMG organization Rev EMG organization chart Rev Top Management Business Management System Structure Business Management System ArchitectureCustomers Rev EMG BMS Relationship MapRev EMG Business Process Map Business ManagementBusiness Management Other Business Management System information can be found at  Management Review EMG level Management Review Management Review ProcessQIC, MST Reference Web Sites IT Web site, IT Service Description Marketing Sign off** click on QSO form checklist Research and DevelopmentSales Management Customer Contact CentersRev Customer Interaction Management Lifecycle Management of OrdersEMG Customer Data Order Fulfillment     Service Solutions Unit SSU 7.5.1, 7.5.2, 7.5.3 Customer SatisfactionRemarketing Solutions Division RSD 6.3c Professional Services & SupportApplication Engineering Organization AEO Customer Surveys 8.2.1 Escalations and Customer Issue Resolution Key elements of CIR Abbreviations used in this manual BmsmREV Change Summary Document Approver Date Owner Approved Updated .5, page 15 TIS Diana Clark John Herniman Updated 9.4 RSD Diana Clark John Herniman Sep-2009